Urban Furniture Outlet

Category:	Furniture Store
Address:	257 N Dupont Hwy, Dover, DE 19901, USA
Phone:	+1 302-724-5212
Site:	furnitureurban.com
Rating:	3.7
Working:	11AM–7:30PM 11AM–7:30PM 11AM–7:30PM 11AM–7:30PM 11AM–8PM 10AM–6PM 12–4PM

Location

Photos 83

Reviews 24

Papa Bear

Urban Furniture is truly the best in Dover! Going in my hopes weren’t high that I would find just what I would need for my home. I have beautiful king sleigh bed but the slats didn’t offer much support. The store I originally bought both my mattress and frame from never told me about the slats. I have a storage bed that doesn’t require a box spring but due to the spacing of my slats it made my bed sag. The store in which I paid over 2000 for a mattress and frame wouldn’t help nor honor the 10 year bed warranty. I found myself out a lot of money. I went into urban for a new mattress. Not only did I find a solution to my problem but I walked out with so much more. Tiffany told me about LT High Rise Fame that would fit perfect inside my big wood frame and would hold up to 2000lbs. My king mattress only cost me $519. Already I paid half of what my original purchases from the competitor. Finally with the money I saved I picked up a 49’ TV stand for my living room and a new dining room table. I’m so happy with my purchase and all the help I received. While checking out Sean another worker there told me about some great living room set I plan to come back for. Friendly staff and great customer service. I recommend Urban Furniture Outlet in Dover to anyone looking for amazing prices and great customer service!

Scott Woodring

My wife and I were looking for guest room furniture and felt quite dejected finding nothing to our liking within our budget. On our way home, we decided to stop in at UFO and we were completely taken by surprise by their selection. We found an amazing entire bedroom set for only $800. It looks great in the room! But thats not all. Their customer service is top notch. It was a pleasure purchasing there. I made a mistake and ordered the wrong size headboard/rails and they swapped them out for me without issue. I worked retail for many years so I appreciate great service when I see it. If anyone out there is in need of furniture and Kent County isnt too far away, I would consider stopping here first.

Ben B

Claimed they had a set in stock, then after I paid for it they couldnt find it. Tried to give me the scratched floor model for full price... I declined. UFO said they would call later in the afternoon (they did not)... Took me calling the next day to get any correspondence. Extremely rude sales associates and customer support personnel, lack of basic inventory skills, and overall inconsiderate of the customer. They have decent furniture at good prices, but youll have to jump through hoops to try to get what you pay for.

Kara K

After spending over an hour in the store picking out an entire bedroom and living room set, I was told that my house, which was less than 30 miles from their warehouse, wasnt in their delivery zone. They tried to give me a number of some guy to set up my own delivery. If I am spending almost $2,000 in your store, Im not setting up my own delivery. Walked out without buying anything--total waste of my time!!!!

Philip Delauder

I place a order beginning of april it is now beginning of june i was told id have it by end of april then end of may now im being told end of june i moved and left my furniture at old house because i was supposed to be getting with in a week of moving in and they dont even offer anything for inconvenience

Sergio Cilla

Nice environment and friendly attention. Low prices, but doesnt seem excellent quality. However, I havent bought anything. I just looked around.

Grace Baynard

Although things got messed up at pick up i still had a grwat experience with this company and i love everything i purchased from them.

Jabbar Burke

Gave me furniture that was very poor quality. When I told them 2 weeks later, they did nothing to assist me. Terrible service, rude.

the best mom in Da world

Yes yes yes !!! Go go go .. I love this place the prices are awesome. If you shop any where your crazy and the staff is fabulous.

Ivy Wright-Freeman

Because they have good service! Me and my mom got a delivery from Urban Furniture. We are going to get some more furniture.

Rocco Malago

They have good furniture at decent prices but when I was told 3-5 weeks for my furniture and it takes 2months.