Car Zone

Reviews 5

WI

Will Liston

This place is a total sham... They get all there cars from auctions DOUBLE the price then when they finance you add 100% to the top so you end up paying QUADRUPLE what your car is worth. Here is my story.... Im looking online at some used cars in the area. I find this little dealership that has a pretty legit looking website with a "Buy Here Pay Here" option. I fill out the finance form and a few minutes later get an automatic e-mail saying that I was approved for financing. They called me at home multiple times and at work once or twice with a telemarketer attitude. Finally I give in an go to Car Zone two weeks after I filed the credit app. I walk around the lot for an hour or so with no help so I walk in and ask to test drive a car. They car I wanted to drive was being sold. I then asked to drive a few more. Finally I settle on a Chrysler 300 Touring Valued @ 13995 (2k above Blue Book). The car shuttered and needed an alignment/balance job done they said they would put it in writing that they would fix it. I said fine. Then they shipped me over to another salesmen who is like the deal closer or something. Ready for this??? He shows me the financing "Deal" which was $386.00 for 54 Months... Do the math I would have paid $20,844 for a car they probably got at auction or trade-in for less the $8,000. I looked at the guy an laughed in his face... I was like are you serious lol... I dont need a car that bad I kept saying "Im Good" lol.... He said let me go talk to the girl you are working with originally. He walked into a back room and spoke loud enough to make sure I would hear. The three people talked and kept saying things like "This is the best deal he will get"... "We are the only place the will finance him, is he crazy". Then the guy walked out and was like the manager said "Theres nothing he can do there is no better deal". No better deal??? Lets see a $13,995 car with me putting 3,000 down that makes the loan $10,995. After it was all said and done it would have cost well over $21,000....That was never a deal in the first place it was highway robbery crackhead prices. LoL... Ive heard horror story about this place but come on Car Zone $21,000 for a 2006 Chrysler 300 Touring with 80k on it????

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MS

Ms. Brown

First off I road over a hour to get to Carzone in Dover De. After speaking with Brian the Manager on Monday about purchasing a small car for my son that attends college. So a expensive car is not needed. Just a reliable one. Ok.... We saw a car that fit out budget, kept an eye on it for several days on Carzones website. When we get there we were welcomed to the car lot. And our sales man was nice enough. The problem came after we finished the paper work & went outside to the car my Son wanted. And we were quoted a totally different price then what was on their website . The web price was $5485.00 & they quoted me 8895.00 Now.. My family & I look at each other & my son pulls up the website to show the price. Now our car sales men, & his boss with another gentleman huddle together. Because they stated the car was marked at the wrong price!!! What! Its been up there for days!! And you didnt realize it!!! Now you cant honor that price because as Brian stated he wouldnt make money if he did!!! Im really disgusted no honor among thieves.. I wouldnt give them .05 cents of my hard earned money... I have a camera shot of the original website price Im calling the better business bureau on 5/11/15. Just to complain because its my right. And they shouldnt disregard the consumer & place fraudulent prices on the website. In closing we werent even 1mile down the road & they changed the price on the website... No Class!!

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Renee N.

I called car zone, and I was greeted so nicely on the phone . I explained my situation to Brian and I felt so helpless like I was out of luck. Brian simply said be more positive dont be so negative, he told me that they would get me into a reliable vehicle ! He went over my info, and said he would call me back in 15 minutes . He was very prompt called me back and told me i was approved I was so excited . I went in to car zone 3days later . My first question was are you guys gonna tell me what vehicles i can get . The response was NO you choose what you want, a big smile came across my face, and I chose the vehicle that I wanted . I would recommend Brian to anyone who is looking for a car he is SO NICE, and FUNNY and he does not pressure you at all about getting the car ! I enjoyed every second while getting my paperwork ready for my vehicle ! Im in love with my car and the best part is that I didnt have to settle for any old vehicle ! Thank you, idk what I would have done !!! If your looking for a vehicle, go to car zone . If they could help me Im pretty sure they can do the same for you !

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Christopher Jackson

I am disgusted with Car Zone now they sold us a car that was severely rusted. It breaks down in less than a month. They tell us to tow the car to a reputable shop (at our expense) to get work done and claim to help cover what was not under warranty. The shop does the work under warranty and replaces belts and a water pipe issues very critical to driving the car as their condition was deteriorating. Now they tell us the work was unauthorized, overcharged, and unnecessary and would have been done at a daughter shop that was near by towed under their expense done no charge by them. They will not foot the bill unless we decided to renig on previous work they promised to do. I have the parts that were worked on they refused to accept that the faulty condition was preexisting even stating that it happened under the less than month period we owned the car. They are con artist and when asked would not provide me with a form of higher management claiming I had reached the top when I discovered the president of the company was not whom I was speaking later.

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DA

Danielle Woolford-Badur

I was just in a car accident last weekend. I knew my car was totaled and I dont have good credit AT ALL... I was looking though google for buy here pay here places around me and found car zone online... I submitted my application online and went in the next morning... To my surprise they actually found someone to finance me!! I walked out that day with my newly used 2015 kia optima for only $1,000 down, extended warranty, AND gap insurance for $400 a month but they had several other VERY nice cars I could have gotten in for waaaay less down and cheaper monthly payments.. I chose the Optima because I liked it the best and ive been wanting an Optima for about 3 years now so why not go for it since it was approved... right??! Excellent service from Mr. Bobby (my salesman) at the dover, de location... He made everything work for me to get what I wanted!! Thank You Very much Car Zone and Bobby! Im a happy Car Zone customer!!! -Danielle

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