Atlantic Motors

Reviews 4

PI

Pierre Nguyen

My father purchased a vehicle from this dealer in March. It is now May and we have yet to receive the title. Upon inquiring about the title early last week, I was informed that the title had been sent and to inquire the following Monday, if the title was still not received. The title was not received. I inquired the following Tuesday and was told that the title was sent out. I requested for confirmation of the address that it was sent to and was told they were "too busy right now" and for me to call back. I called back again and was transferred over to Anthony, who, upon confirming the address, I had found out had sent the title to the wrong address. Anthony informed me that he would contact the post office to see if he can get an address change. He also stated that he would text me the tracking number in several minutes. I never received a tracking number text. I also requested that he call back to follow up regarding the address change. That was around noon. I called back at 16:00 (4:00 p.m.) to follow up, as I had not received a call back. The employee who picked up the phone this time informed me that the title was sent out "yesterday." (a week and a day from when I initially followed up on the title to also be told that the title had been sent out already) After requesting to speak with someone familiar with my fathers purchase, I was informed that everyone had left already because they close at 4:30pm. I told him that it was only 4:00pm- he continued to state that it was slow, so everyone went home early. I informed him of the situation and that I was waiting for a confirmation that the address was corrected. He told me that if they said it was sent out that it was probably sent out. The response from the employees of this dealership seem incredibly inconsistent and unprofessional. Furthermore, I do not appreciate deceptive statements that the title was sent out, when, in fact, they had done no such thing. I will be consulting with my attorney to resolve this issue. I strongly encourage that you practice caution if dealing with these people. I would not suggest purchasing a vehicle from this dealer.

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AN

Ant Croco

Came here to simply test drive a few vehicles with my friend that is looking to buy a new truck. They did not pressure us at all at any step of the process. I arrived about 45 minutes earlier than my friend and browsed the outside and inside selection of trucks...not once did any salesman walk up to me to ask if I needed help. In one sense this was a good thing, but in another sense, if I was the one that was looking to buy the truck and had a question, it would have been a bad thing. It was also a little strange that none of the trucks had any prices on them, luckily you can look up their asking prices on their website, while walking around. In some instances you will see trucks on the lot that arent on the website, and some that are on the website, but not on the lot. Dont panic, this is typical with all dealerships. I had pres-elected a truck for my friend to drive upon arrival and by the time the truck was ready my friend showed up. We both presented our driver license and a dealer plate was given to us to test drive the truck. We walked outside and upon inspection of the 1st truck, I noticed the front bumper had a large maybe 2 foot piece missing from the bottom section of it. The salesman does not go on any of the test drives with us. Following the test drive, we found the salesman and he said the bumper would be fixed by their service team if we were interested in the car. You can also put down a $500 deposit to hold any car while this process is being done. We then picked 2 additional cars to drive that were not damaged or wrecked thankfully and enjoyed driving them with no salesman since they were both manual trucks. Their schedule says they were open til 5 weekdays, but its actually 7pm. They let us test drive vehicles until nearly 730 pm though which was cool. Upon the test drive we end up putting a deposit on the truck and picked it up the next day with the new bumper put on! Over all our experience was positive with these fellas. They seem to have what a lot of dealer do not and that is why we came to them.

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JO

Joe McKeon

DISHONEST. I checked out the same truck as the person below me, 50,000 miles on a 2003 Durmax seems a little to good to be true. I checked the car fax and behold, evidence that the odometer had been tampered with. For some reason I still went and took the truck for a test drive, the truck did drive okay however the interior was atrocious, holes in the doors, a missing crank to open/close the window, blinkers needed to be replaced, the tank was empty and the aftermarket radio didnt fit nor even work. Before the test drive I walked the lot for a good 10 mins and no one approached me, so i went inside where there were three guys, all seemed pretty apathetic towards me, I was seriously considering buying the truck if they could give a good reason as to what happened with the odometer. Instead, after test driving the truck 9no one even came with me) and asking for a car fax, they all looked at each other, deer in a head lights look and then one finally said the car fax website "was down." ARE YOU KIDDING? I had checked the site not a few hours before, if this is how they do their business then may god help anyone who buys a vehicle from them. I wouldnt have even bothered to leave this review had they not come up with such a terrible way to handle the situation. I pray this truck is an outlier in hopefully what is a generally good lot of vehicles, but meeting the sales people and the general vibe and overall experience made it seem like it really is not all that uncommon. Terrible experience overall. 95% of the vehicles on the lot had well over 100,000 miles, they need to seriously change the way they do business.

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JI

Jill Lovello

SCAMMERS! CON ARTISTS! BBB GAVE THEM 1 STAR! I wouldnt even give this place 1 star, but thats the only way I could leave a review to hopefully deter you from going to Atlantic Motors. My 16 year-old son took almost his entire life savings, $19,000, to buy a 2007 Ford F-250 with 134,000 miles from them. We asked for the Car Fax for this truck; however, they told us that their printer was broken so they couldnt supply us with one. They did show us the Car Fax on the computer but never scrolled down far enough to expose the actual mileage. We went to pick up the truck today, but prior to making the trip from Stamford, my sons father printed the Car Fax showing that this truck actually had 234,000!! We still made the trip to give them the benefit of the doubt. Upon arrival, the salesman. Bob, said "Guess what I found? A few days ago, I found the Car Fax for this truck in the glove compartment. The previous owner must have left it in the glove compartment." and he hands it to my sons Dad. The mileage on the Car Fax he gave us said the mileage was 134,000. And he couldnt have found it a few days ago in the trucks glove compartment because it said right there in black and white that this particular Car Fax was printed today, February 11, at 11:06 a.m. by Atlantic Motors. My sons Dad asked him to print out the exact Car Fax he gave us. He attempted but said he didnt have the password for any of the computers. And Bob is the owner! He didnt have any of the passwords?? I think not.

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