Bassett Home Furnishings

Category:	Furniture Store
Address:	549 Boston Post Rd, Orange, CT 06477, USA
Phone:	+1 203-799-2595
Site:	orange.bassettfurniture.com
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 23

Reviews 7

Robert Santangeli

Update: A new customer service rep contacted us to followup. He was genuine and offerred to help rectify the situation. We hope this is an indication of improved customer support. Previous Post: Terrible customer service. We bought a new dining set with fabric end chairs. Within a year the chenile fabric began unraveling and "strings" were hanging from the sides. We tried tried customer service and eventually even spoke with the store manager. They refused to even send somone to look at them and claimed it was customer abuse. Awful service; we will NEVER buy from them again.

Mary Anne Davis

I received exceptional service from Bassett’s repair department when my sofa cushions on one of my leather sofas were not smooth and there was a defect in the fabric. Bassett notified me of the defect and had the fabric replaced along with ordering new cushion covers for me and did not give me a hard time. They were very accommodating to work with and made it easy for me when there was an issue. I love my sofas and the high quality of Bassett and know that they stand behind their furniture and work with the customer.

Porsha Williams

I was deeply offended and disappointed with the customer service. My parents were shopping for cabinet for their dining room and the sales associate (White male, approx. 50 years of age) insulted their intelligence and tried to belittle their patronage. We will not shop there ever again.

5th Wheel

Quite expensive but definitely very good quality. Salespeople can be a bit pushy just to make a sale. Cant blame them for trying to make sales and bring in revenue. So far, we are happy with the sectional we purchased from Basset.

Richard Gwozdz

"Nancy Lee our sales person was excellent. She wasnt over zealous but explained the product well and made us feel comfortable with our purchase."

Violette Radomski

"High quality product with great employees and an American-made product."

William Arbelo

Excellent quality and very helpful staff.