Apple New Haven

Category:	Computer Store
Address:	65 Broadway, New Haven, CT 06511, USA
Phone:	+1 203-498-8950
Site:	apple.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 6

Alex Bozzi

The perennially cheerful staff of this Apple Store make even an ardent anti-Apple guy like me feel good about having an iPad, a gift from my wife. I am as anti-Apple as they come: I dont like being told I can have anything I want as long as I have it their way, and Apple exemplifies that. I had some technical issues, so since I work very close by, I dropped in for some help. I bellied up to the Genius Bar, only to be caught up short by a terrifyingly cheerful young woman who wanted enough personal info to warrant concern over possible identity theft to make sure I got set up with the right genius. I didnt have to wait long. The genius who helped me managed not to be condescending to my complete lack of Apple awareness and devotion. Plus he solved my problem, so theres that. A week or so later, I had another issue, walked in on a Saturday afternoon, and this time was told it would be at least an hour before I could see another genius. This other terrifyingly cheerful young woman immediately said I could schedule an appointment for another time, which I did. When I came in, the second genius to help me also managed to hide (mostly) her amazement that an anti-Apple guy was in an Apple Store. But she was able to choke back her revulsion of my kind and help me out. Did any of this make me drink the Apple Kool-Aid? Not on a bet. But did they make me think differently about Apple? Maybe a little. The free tech support certainly doesnt hurt.

Ahmet Ozkul

I wanted to buy two iphone 7+ 256gb black phones. I waited 5 minutes for the right "genious" to approach as I watched many blue shirt guys walking around and enjoying life without doing anything. Finally, this girl came and I said what I wanted. She went and came back with two phones. Since I was buying these phones for relatives in Europe, I wanted to confirm with them for the last time. They said one 128gb and the other 256. So change of mind. This sales associate rolled her eyes and asked me if this is my final decision. I said, yes. She went to the back room as if she is doing a very heavy job. She came back with one white and one black. I said no, we want two blacks, and she responded no, 128 phones are all white. Then, I said okay then we go back to the original plan, we want two 256gb black ones. She then kept repeating is this your final decision... At that point, I totally got mad and yes this is our final decision but you have no right to push us like that for a purchase worth $2000. She kept repeating the same thing, and I wanted to talk to a manager. Manager listened to me as if I am just another noisy customer, took my steam off but did nothing. No apology from him or her. It seems this store hires incompetent employees. Read other reviews on the Internet about this store and take your business elsewhere until they correct their act.

Tamas Barko

First, I purchased a computer at this store. The service was quick and flexible (I was using several cards and cash to pay). Then something went wrong with the computer and I returned. I just walked in, but within 12 minutes I had a genius looking at my computer, which I consider good given it was a quite crowded day. We could not replicate the problem there, but the genius understood that I did not return to have some fun. They replaced my computer even though I was 2 days out of the 14-day return period. All in all, the staff was knowledgeable, helpful and very flexible. UPDATE: The replacement MacBook had other issues with the trackpad. The issues were resolved by replacing the trackpad/keyboard part. However, the technician was so sloppy with the repair that he/she misplaced several cables (even left one unplugged) inside the computer. The result is that the keyboard backlight was not working and the back panel was protruding around the misplaced cables. At this point, my evaluation is down to 2 stars. The reason for the 2 stars is that when they actually have to carry out a repair and not just replace a product, they do not leave up to Apple standards. (I had the issue resolved in a different Apple Store.)

Phil Brewer

I have been to exactly 3 Apple stores in my life. I live in New Haven where the Apple store is very busy what with all the Yale people browsing and shopping. The sales people seem to have an attitude that you are privileged to have them spend their time with you rather than the other way around. The Apple Store in Clayton, Missouri, on the other hand, is a delight by comparison with personable and knowledgeable staff. What is prompting this review is the following: I am a slowish typist and I have been using Dragon on my PC for years. I recently bought a MacBook Air and Dragon for Mac and went to the New Haven Apple store to look for a high quality wireless dictation headset. There were exactly zero dictation headsets in the store and none of the three sales staff I spoke with had any knowledge of this topic. Two of them recommended that I go to Staples. It seems to me that a lot of people prefer to dictate rather than type their documents and that Apple should cater to them. Its not just a matter of convenience, its a matter of productivity. I can dictate a much better medical note (Im a physician) than a typed one. Is anybody listening?

Mathilda Hill

I needed to upload all my iPhones pictures to my laptop before buying a new phone, so I figured Id let the "Geniuses" do it, out of fear Id mess it up myself. One of the people they handed me off to over the course of the 5 hour process started uploading my photos to iPhoto. When it froze she said, "we dont really use iPhoto because it has a lot of bugs. We use a different application now" (why she started with iPhoto, then, is beyond me), and she clicked "stop import" followed by "delete photos from phone." Long story short: the pictures of two proms and other high school dances, my entire two-year relationship with my high school boyfriend, my trip to Paris with him, my trip to the Dominican Republic with family, vigil and time surrounding a friends death, six seasons of high school sports, the entire life of my dog, and multiple birthdays and holidays have been destroyed. I would have probably been better off doing it myself than trusting the imbeciles at Apple to do their job.

Victor Ossorio

I went in last night, June 10, 2016. I entered the store around 8pm and left at 10:30pm! I had an issue with my iPhone 6 Plus. I was out of warranty by 45 days but the manager hooked me up since I was telling the truth about my phone and that it also had no physical damage. Mary I think is her name and if so thanks! I also would like to shout out Eli and Kenny! You two are the "dynamic duo." Like yall said lol. Kenny is the best with screen protectors, Eli is the man for tech support . Kenny also tried to use his OWN hotspot to help me out with my restoration process from iCloud . The staff was there for me until 10:30p! Prob would have waited longer but I said no, lets all go home and I felt bad. This was truly the Disney experience as far as customer service. One last thing, they also allowed for me to have them hold my damaged phone until I called this morning to let tune know my restoration process worked out last night for me at home .