Verizon

Reviews 17

AL

Alicia Little

I knew exactly what I wanted (specific phone upgrade), waited 25 minutes on a queue to speak with a sales person, then I told the salesperson I wanted to upgrade to a specific phone with my two year contract "new every two", paying up front for the phone, and did not want to change my plan at all. She proceeds to spend 10 minutes trying to get me to change my plan, claiming it will soon start to cost more (unsubstantiated lie), then 10 minutes trying to get me to do monthly payments for my phone. I tell her repeatedly that I dont want to change my plan or pay monthly for my phone. Finally when I insist on buying the phone in the exact way I told her I wanted at the beginning of our conversation, she admits that they cant do phone upgrades with the two year contract in-store, I have to do it online or on the phone. She then claims that that has been the case "for a few months", though another employee tells me that Verizon corporate always locks the stores out of doing in-store two-year-contract upgrades at any iphone launch. Waste of 40 minutes of my time, and worst was that the salesperson knew she was wasting my time for half of that, while I desperately jiggled my infant daughter in the stroller trying to keep her calm during our long and completely fruitless trip to the Verizon store. Avoid this store like the plague.

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SG

sgormany

I usually do all my shopping online and try to avoid interaction with people. Unfortunately due to the work that had to be done to a phone, I was required to go to a store in person. Ive never been to a Verizon phone store in person, never had any reason to. So I walk in and I figure in order to get help you have to wait in line. I took a seat instead. I was seated for about 20 minutes. No one came up to me and asked if I needed help. It was like I didnt exist. No acknowledgement whatsoever. I finally just left as some of the employees there had customers and the other employees had walked off wherever. I came home and was informed by a family member that youre suppose to sign in. WHERE? Theres no sign, theres no one to help, theres nothing. How is a first time person suppose to know. More importantly, when did a store require you to sign in? I guess things wouldve been easier if there was someone there waiting to assist customers. Ill gladly take this knowledge that I learned from a family member instead of a store employee and go to another location. Stay away from 116 Boston Post Rd Orange, CT location. Theres a lack of customer service.

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EL

Elaine Chez

This store was truly an awful experience! I will never go back there...the staff is insensitive to your technical needs....WE ARE NOT ALL BORN HI-TECH! Thats why Staff positions are called JOBS! Now, work for a living instead of making customers feel inadequate...I sat there for almost 2 & 1/2 hrs on a phone...no store reps bother to really help you. I had to ask for a manager & even he proved to be just like the rest. The problem was never solved & when I was leaving the store all the manger could say is "I &WISH YOU THE BEST"??????

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RO

Rodrigo Marquez

they refuse to help me because I did not have my recent driver license meanwhile I had my old one my registration my checks everything checking the address on the account which I am the holder still they wouldnt help me...then the guy gets all snappy behind the counter very condescendent...horrible customer service...manager refuse to help out ..and it was only to fix a software problem on a phone that they sent me

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AN

Anthony Marcucio

The biggest problem I had with this store was the wait. The main reason I went here was because the phone I wanted, noone stocked and I wanted to try it before I tossed down $200 for a phone. Their job is to try to upsell, so you cant fault them for that. Once I was actually helped, I did receive decent service. Only reason I would go out of my way here though, is if noone else has what I am looking for.

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MA

Marlene Diaz

The worse customer service... I called just to ask if they had an iPhone in stock, and they left me on hold for more then 18minutes never came back I finally hung up. I mean if that is the service over the phone with a simple question I could just imagine if I go in the store in person. First impression do matter and they need better customer service.

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IH

IHSAN UL-HAQ

I came in wait on front for someone to sign me in because there no sign or screen for sign ing in even after me two ladies come in they come to them and sign in them skip me ignore me no one ask me why & for what Im here bad experience I went back to them they are take care of wonderful I love there service spaicly manager Umair is the best person

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BR

Brigit Miller

It has been the worst experience ever! I wish I have never switched from AT & T. It has been almost three months and things are still wrong. Quoted wrong price, did not get what was promised, and still waiting on "Visa" cards to pay off my AT & T bill. I would NOT recommend going to VERIZON to my worst enemy.

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MI

Michael Yormark

This is a terrible place. Erased my girlfriends phone and couldnt get back her info. Terrible service, refused to help. - true testament of the lack of pride and customer service at Verizon stores nowadays. If you need your iphone looked at go to Apple. They still care about the customer.

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MA

Mad Hatter

Never again will i drive out of my way to talk to one of the 2 official corporate stores near me. Incredibly misinformed, about out plan cost structures. You would be better off going across the street to best buy. with the same plans and the same phones for less money.

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JO

John Hawtin

Had to wait 20 minutes while second in line. After that I checked my position and found I hadnt even moved up one spot. This is the second time it has happened to me at this store. They are crazy understaffed. I will switch to at&t or sprint if it happens again.

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RA

Raymond Frank

The staff here are friendly, attentive, and helpful. Since the store just recently moved into this new location at a newly built strip mall, its very clean and comfortable. Nice place to see and play with the new phones.

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MI

Mik Rufino

Waited 4 minutes standing around no one acknowledged my presence. There were frustrated ppl on the couch and other ppl standing around all sad and unhappy. Three ppl working so theyre not under staff. Go somewhere else.

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DR

DrWill McKay

I called in to ask about Droid Turbo Promo. And add a new iPad PRO and the Girl picks up phone and I tell her why I am calling and she puts me on hold without any notification and never comes back to the phone ....

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BR

Breanna Marshall

Customer Service was non existant. They tried to get us to add more devices to our account when we were there to save money on our account. Huge disappointment.

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ME

Megan Bryan

The customer service is good. Wait is a little long. But worth it. Rep helped with with all my questions and wasnt rushing me. Great service

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NA

Nathan Pirakitikulr

Not kidding about the wait. It is horrendous. Not sure what the staff is busy doing, but be prepared. Youll wait. And wait and wait and wait.

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