Verizon Authorized Retailer - Wireless Zone

Category:	Cell Phone Store
Address:	1051 Wolcott St, Waterbury, CT 06705, USA
Phone:	+1 203-755-6629
Site:	wirelesszone.com
Rating:	4.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 14

Reviews 24

Devyn Kangas

I used to think of Kathy from Wireless Zone as very helpful, informative and supportive business woman. She helped my family with cellular plan confusion when we lost our head of the household to cancer. My mom had a lot of praise for Kathy, which means a lot because my mom is very picky with customer service. NOW I think of Kathy as a bitter, business-driven woman. In our last request for information and help Kathy was impatient, rude and careless. I decided to call Verizon to address our requests due to this and forgave her rudeness by staying with Verizon rather than switching to AT&T. Verizon helped me flawlessly and made the entire process very easy. Once everything was in place I called Kathy back to receive a loaned phone or to temporarily buy a replacement phone until my new back-ordered phone came in. On the phone she was rude and disrespectful and had NO reputable customer service qualities. She complained that I was hurting her business because I went directly for Verizon Wireless and not through Wireless Zone. I felt guilty and demeaned for doing what was right for my mom, myself and my brother. Keep in mind I am a very polite, meek and intelligent 19-year old college student who was nothing but patient and understanding to Kathy. I AM DISGUSTED. Unlike my mom I am very understanding with customer service and do not expect much from companies/businesses regarding customer service BUT Kathy was beyond inappropriate in the manner that she discussed business with me and deserves to receive a review such as this one.

l dabbo

If I could give 0 stars, I would. My husband and I recently upgraded our phones and bought a tablet adding a third line to our account. My husband was working when I made the upgrade so had to switch over his phone after the fact. When he stopped in here, they were horrible! they kept pushing for him to buy something else or to upgrade or buy a tablet obviously not listening to the fact that he had just upgraded. They mocked him for not having a phone case - even after he told them he did, but this was the first time he had taken the phone out of the box. The owner was the person helping him. I will never go to this store again! It is imperative that a business owner in the service industry show some customer service when working with the very people who would have gone there to purchase further items. I am extremely happy that we didnt purchase ANYTHING at this store and now understand why I always hear horrible things about this location.

Melissa Stonier

James was patient and informative. He was able to help me pick out a new phone without pressure and he listened to exactly what I needed. I had tried another Verizon location and was practically forced into a higher end phone that would have been way more than I needed and a lot more expensive. Ive had the phone a day now and am very happy with it. I didnt catch the name of the other woman in there but she seemed very friendly and helpful as well. Highly recommend this Verizon location!!

Allen Friedland

This store is an agent for Verizon Wireless services and products. Its owner-manager, Kathy, is highly experienced, knowledgeable, caring and very customer oriented. Her staff is similarly well-trained and competent. If the store doesnt have in stock the item you want, they will get it for you quickly. I have been to many VZW stores and outlets, and this one is far and away the best for all the reasons I mentioned. Highly recommended!!

jonathan shugarts

Overall, Kathy and James do a great job of finding the right plans and phones for people. When a problem with a new Galaxy phone came up (dropped calls), she took care of it and found a replacement without a problem. When there was an issue with improper overcharges on a bill, she got on the phone and took care of it with Verizon. I would recommend them after having bought two phones and accompanying plans through them.

Erin Kukowski

Kathy always takes the time to answer all my questions and gets me the best deal possible. Amazing customer service I am always 100% satisfied when I leave. I recently recommended Kathy to a friend who was having problems and she couldnt say enough about how happy she was with how well she was taken care of. I highly recommend them!

Maryellen Raymond

Kathy is the best. My family has been going to her for years. Shes fair, honest and very knowledgeable. I mistakenly went to another Verizon store and was taken advantage of and not given the best offers available. I will not make that mistake again. Kathys Verizon Wireless Zone is the only Verizon my family would recommend.

Music Ministry

Kathy offers the best customer service I have ever encountered. She is especially helpful to seniors like me who are "technology challenged." The time and effort she spent with me is much appreciated. Even if you need to go out of your way to get to her address on the corner of Wolcott St and Lakewood Rd, it is worth it!

Michael Levenduski

Oscar is amazing tech and Wiz,,my phone was crushed and brain dead,he still got my contacts for me,,he also spent 3 days straight dealing with all my questions ,,and teaching me how to run new phone,,i went from Apple to new LGv10,, I was clueless,,after him being patient with me,,im very happy with it..I give store 5stars

Deb Rogers

Absolutely the best service I have ever received!!!!! Recommend it to everyone. Purchased 2 tablets and upgraded 2 phones and it didnt take forever. Kathy trains her staff well. Will continue to visit Kathy and her store.

Kait Marcil

I had a great experience with Jeff G today at this Verizon store. Great customer service, honest and upfront about costs, and really took the time to help me understand all new devices✌

Eric Lynch

Kathy at wireless zone was amazing and gave our company the possible price ever. I would highly recommend her and her business to any one and everyone I know.

GILDA INGRAHAM

It was wonderful! James and Kathy were great! They set up my tablet and Bluetooth, and showed me how to use both of them. They are always very helpful!

Donald Vallancourt

Awesome experience!! I wouldnt go anywhere else ,they are like family !!! The staff is always there when I need them , two thumbs up!!

Lizie Tompkins

I had the BEST service,ever,everyone was great,friendly and very ,very welcoming!!!Thanks again James,your the bomb!:)

Erik Lindsay

Was great untill the owner scolded us for not buying am overpriced phone from them. Switched to T-Mobile after that.

Michael Festa

Kathy is amazing! I have had her for years and she makes my business run efficiently! There is a difference. AAAAA+

Janet Porto

Jeff has been very helpful. A real good guy. Very patient with explaining my new phone.

Adam Glasser

Top notch personnel service. Helps navigate all the issues with Verizon