T-Mobile

Category:	Cell Phone Store
Address:	576 Farmington Ave, Bristol, CT 06010, USA
Phone:	+1 860-585-0160
Site:	t-mobile.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 9

Reviews 20

Will E.

This place is an absolute nightmare! Worse customer service I have ever experienced in years. I was simply trying to make a switch with my wireless provider from At&T to t-mobile and they literally made me jump through hoops to do it! I had to track them down day after day to follow up on the process for unlocking my phone and I swear if I wasnt as persistent as I am a year would have gone by without me making the switch. I must have come to the store over 4 times during this process and every time I came these two bearded twins dudes would either not be there to help or they would be too busy doing other things and have me and my wife waiting on them. They were always nowhere to be found. The last straw that broke the camels back was the last time I was in this store with my wife waiting to finalize my transition to t-mobile, I called the store before hand and asked to make sure one of the bearded twins would be in when I come and they said yes. Unfortunately that wasnt the case and when I showed up they had me waiting and waiting. When the manager finally showed up and says Ill be with you guys in a second and he walks in the back room and has me and my wife standing there like idiots! We wait for another 20 minutes before I decide we had enough. Before I left the store I let the staff have a piece of my mind and I proceed to the t-mobile in the Waterbury mall where I am proud to say that I received the best customer service ever from 2 very helpful young ladies who helped me complete the transition process very easily and fast. I was extremely satisfied! I would recommend to anyone who is looking for help if you want the best customer service go to the Waterbury mall t-mobile! They are very professional and extremely tentative and helpful! DO NOT going to the Bristol t-mobile! They are the worse!!!!!!!!!!!!!!!

Xavier Diaz

Not even an star, I though that i was the only one, but this people need to do something about this store and their employees. Im a 10 year customer of verizon and Ive been trying to switch company because "personal matters", not because verizon service is not good, not because is expensive , so I stop by this sunday july 16th, i approach they were 2 guys one of them was in the computer didnt even raise his head the other one was with his arm cross, not even say hi to me , so i told them the story thinking that i will be an easy sold new costumer, I explain my situation," Im a verizon customer and i will like to switch to you guys, so do you got for me" thinking that they were gonna be giving me all this millions offers and deals, instead not interested in me, the other guys still in the computer with his head down answer me ," is gonna be 75 dollars a month" and i said so how about a cellphone, ? oh thats depends how you wanna spend..short answer, I just dont get it , in the radio, internet, tv is all about " switch , best coverage, cheaper, blah blah blah and when you are ready for it, you got this and this people still have their" JOB" if you can call it that. also they also told me that they need a credit card and run my credit report, to be approved ,APPROVED FOR WHAT" they wont even said hi to me , they also saw pull in my almost 50k car that i drive i make good money, i dress well idk, if they were judging or they are just dumb, i think you get more money or keep your job if you do your job. anyway if someone knows how to address this directly to TMOBILE, at least this "2 gettlemen needs to be put in their place.

Christopher Wich

Poor service. My wifes SIM card went bad. Phone was good. They refused to help bet it get a new replacement SIM card and only said they could upgrade phone. We went to a Corp T-Mobile store at mall and in less than 60 seconds had a new SIM card and mthey wife can use her phone again.

Gary Rohr

Poor customer service, Extremely disappointed I used to do everything at that store because previous personnel would go an extra mile to make sure you were all set. Now you got this arrogant bearded gang that enjoy talking to themselves instead of helping customers.

Robert Coreano

Get oriented by phone about offers etc. Make sure you know how much you are going to pay including taxes, fees etc BEFORE TO SIGN. And remember that if you are not satisfied you have 14 days to cancel everything.

Haji Syed Hassan

Pros: Very friendly, knowledgeable and helpful staff. Easy to sign up new service. Cons: No place to sit, if there is a waiting. Overall, I enjoyed working with the staff. Very helpful.

B. M.

Manager was very helpful. Remember T-mobile does not service phones at physical store locations. I purchased two phones and a tablet last month from this store.

Cherilyn Rudy

Every time I go inside for help the people never seem to know how to fix my problem. Not very good customer service

toneofark dotcom

They are always helpful, and go out of their way to make sure you get the right device to fit your needs.

Jodi-Ann Superstar Mudfish

The representative there was very helpful. She got me in and out in less than 15 mins.

Jeremy Bayne

Worst Customer service ever...... Dont waste your time going here, just DONT !!!!

Omar Barreto

Horrible customer service the manager doesnt how to treat people never going back

brianna barden

Go in and see the guy with beard and glasses! Hes nice and very helpful