Verizon Authorized Retailer - Wireless Zone

Reviews 17

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Marshall Greenhut

I upgraded my phone at this store and it has turned out to be a complete nightmare. They gave me what sounded like a great deal only for it to turn out to essentially be a scam. They told me that theyd replace the glass on an iPhone so that I could use it as a trade-in which I happily accepted. I left both that phone and another to be sent in. Now, months later, six months later I still havent received credit and Verizon told me that they never received the phones. The store rep dodged multiple calls from me and the store told Verizon that they have no idea what happened to the phones so now Im out hundreds of dollars. Be very careful when dealing with these guys.

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Jeff Mazzella

What a great experience at this store!! Both my wife and I purchased phones and these guys were unbelievable. Karl took the time to look at account and find us the cheapest plan for what we needed. He didnt try to oversell us and we took advantage of some great promotions on phones and even got a tablet! By far the best shopping experience I have had in awhile. Everyone is so nice and helpful. The rest of the staff pitched in and helped us pick out accessories and transferred all of our data. I can tell this store has alot of regulars that only do business here based on their level of service. Anyone needs anything Verizon go see these guys!!

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Peter zagorski

The customer service here is exceptional! My wife had dropped her phone and it got run over by a car. We were near a corporate store in Avon and went in there. No help. Not interested. We were driving home and stopped by the Bristol Verizon store. We dealt with Tyler and the store manager. From the very first moment they were extremely helpful. They even check our account and lowered our bill but gave us more gigs of data to use. We had my wifes new Iphone backed up and running in no time!! Thanks guys!!!

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Susan Siemiatkaska

I worked with Tyler Roberts. Ive been with Verizon for many years and I have to say I havent had a more enjoyable sales experience in my life.. hes honest , knowledgeable, great personality and goes way above and beyond for his customers.. He provided me with the best promotion and products to meets my lifes needs.. I highly recommend Tyler for all your wireless needs and wireless issues he can fix anything.... Thanks to Tyler Im shopping for all my wireless needs from Wirelesszone from now on!!!!!

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David Harris

The rep that helped me out Tyler was great as he saw the store busy and working with other customers took the time to ask if I just had a question or if I was here for a replacement device. While finishing up with his current customer he was assisting me as well. I have never been in an authorized dealer due to working in the wireless industry for 11 yrs in corporate. This location and help that he provided will make me return for any questions or other replacement devices.

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Krikor Keshishian

Very very satisfied. I am writing this couple of words on behalf of Mr. Akeem Dennis. I am very grateful to Him. He is a very nice, friendly, helpful and very especially a Professional person. As a priest of the Armenian Church I will be very happy to recommend my family, relativrs, Friends and Parishioners to go to Him when they need any help with their Cellphone. God bless him Today and Always with His Love, Peace and Joy. Prayerfully Rev. father Krikor Keshishian.

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Lisa Holinka

Bristol Connecticut wireless zone is the best place to get a new or upgrade a phone. I upgraded my phone before Christmas . I worked with Karl Who is very patient and did everything to make sure that my phone was in working order! We had a little issue with a cyber Monday special and Karl at the time out of his busy day and stayed on the line with Verizon until the issue was resolved! Again I give this store five stars they are a pleasure to work with!

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Janice Keller

Dealt with Tyler and was pleased with the overall service provided. My old iPhone was water damaged and he was kind enough to provide me with a loaner phone while trying to salvage my old phone. Although my phone was water damaged beyond repair, he assisted me with a new purchase. He was knowledgeable, polite and went out of his way to make the entire process of purchasing a new phone easy and stress free.

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christie m

A man named Carl helped us straighten out some issues that we had with our bill. He was very honest and forthcoming . He also hooked us up with an awesome promo deal to get a FREE tablet, when just a few weeks before at the Waterbury store, we were told the tablet was $150 as a promotion. We were very thankful for his courtesy and kindness. We wont go to ANY other store.

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Anthony Patterson

Shopped at many Verizon stores and these guys are the ABSOLUTE BEST. Customer service is beyond amazing. I made the mistake of buying my phone elsewhere and had issues getting my phone traded for credit in and these guys fixed it. Everyones so nice and helpful I will never buy elsewhere again. Tell the owner keep up the great work and love the remodeled store!

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David

Verizon Wireless in Bristol is my favorite phone store, Ive bought probably 15 phones from there. I know I should stop breaking them. The owner and his staff are great, knowledgeable and helpful. Theyll even help you out with questions when you stop by even when youre not buying anything. Id recommend them to anyone. -David Haberfeld

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ziggy marie

Tyler Roberts was amazing with helping me . He was not only concerned about his paycheck but with making a quality sale. other reps have been extremely useless in the past...he is by far the one who takes the extra time out to insure a happy customer.I will continue using this store for future Verizon matters....

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Haley Vadella

I went in hoping to have my lens replaced, BUT INSTEAD Jeff "Deli" Salovski PAID the remaining balance I had until my upgrade, gave me a NEW Samsung Galaxy S6. I almost cried! They also gave me VIRTUAL REALITY GOGGLES for free! Thank you so much! These guys are awesome! Definitely a life time customer here!!!!!

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Daniel Moore

I highly recommend visiting this store for anything Verizon! Akeem Dennis took excellent care of us today. He was extremely knowledgeable and thorough in helping us. The other respresentatives were great as well, helping every chance they could. We couldnt have asked for a better experience. Great job!

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Abbey Meeker

I am absolutely 110% pleased with the experience I have had at this location. Nothing but the best customer service, and Jeff Salovski went above and beyond his Job duties to ensure I had the best customer care. I will gladly drive the hour an a half just to come to work with this great team.

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jason paquettte

Bought a phone from this store a few months ago and it was a great experience. Got a call from them today saying there was a less expensive plan available I could take advantage of. I was able to lower my bill and add a free tablet. They have a customer for life! THANK YOU!

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Lee S

Worked with Tyler Roberts he is the repair tech for the store .. hes smart and sexy and funny.. id give him 10 stars if I could... He fixed all my issues and got me a new phone and a tablet!! He rocked my world and ill bet he rock yours...

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