AT&T Authorized Retailer

Reviews 3

CO

Cory Matikowski

Went in just before xmas to see what my options were in getting my daughter a phone and adding her line. I explained that I liked my I phone 6 Plus and would keep it but wanted to at least hear all my options before I decided. There was no one in there, which was nice, and the girl was very nice as well. She explained I could get an I phone 7 upgrade and get one free while Still paying the same monthly amount I was paying currently. She went over gb and gig amount options as well. She also shared a coupon. While I wasnt planning to trade in my 6 plus because I liked it, it would actually cost me more if I just got my daughter a new phone adding a line than it would if I traded in my 6 plus and got 2 iPhone 7s using the buy one get one free data plan promotion. Based on her explanation, I decided to go ahead as this was one of my daughters Christmas presents and was pressed for time since xmas was in1 day! Plus a toddler with me which made it hard to "take my time." I Paid 80 to pay off my current 6 plus, installment fee, and 86 for taxes plus cases and screen protectors. The day after xmas I realized I was eligible / could have gotten 2 - 7 pluses for the buy one get one and gotten the same monthly data plan. I loved my plus but unfortunately she never mentioned this was an option. I clearly asked for ALL of my options staying with I phones and trusted that she gave them to me. Moreover, Im surprised she didnt figure I would WANT another plus since I HAD one that I wanted to keep. So, after this realization, the next day I was planning to go there but called first; they said they would have to charge me 2 restocking fees - just 2 days later - one of those days being Christmas. I explained that if I had known that the "buy one get one and my trade-in" couldve worked with the 7 pluses I would have done that!! I didnt know that was an option because I only relied on what the representative was presenting to me. They didnt care. Not wanting to ruin Christmas I just kept the phones and tried not to be regretful. My daughter was happy to have a phone. Now, a month later my husband got the 7 plus and the portrait mode is amazing! I miss the bigger phone too. Now its too late to exchange at all. Not horrible but disappointing. :-(

PA

Paul DeClement

Worst possible experience. Manager Lenny is a scam artist and will sell packages and products that do not exist just to get his commission. I have been dealing with nightmare since June. I have been an ATT customer for 10 years and would rather do with out a cell phone then deal with this incompetent customer service department. If I could give it less stars I would!

NE

Nelson Algarin

I agree this guy Lenny doesnt care about his reputation, he lies all the time and never calls you back. I just filed a complaint with the better business bureau and got everything Lenny promised me from AT&T directly....its very easy you can do it online. I got almost $2,000 in gift cards and credits.