SEPHORA

Category:	Cosmetics Store
Address:	75 Greenwich Ave, Greenwich, CT 06830, USA
Phone:	+1 203-422-2191
Rating:	3.5
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM

Location

Photos 27

Reviews 7

Hey FRAU

To the person who is in charge of North American retail at Sephora -- youve got work to do. This "VIB Rouge" patron is not so hot for you right now. The Greenwich Sephora experience has been sliding downhill with every year that passes. My recent visit confirmed this. Service was not good. It was poor. Going to Sephora used to be fun -- what happened? After walking around the store trying to color-match by myself, I had to queue at the POS to request assistance. This was not a busy time of day. There were plenty of SAs hanging out near the Beauty Studio -- none of them with clients -- and most were playing with shadow palettes. They all saw me, made eye contact, and never offered assistance --- they went out of their way to make themselves scarce. No one even acknowledged me. I can say that the woman at the register was professional; at least she paged someone to help me. Still, the fact that someone had to be dragged by their ear to help me is galling. Unfortunately, that "someone" who came to aid me (after much delay) was so distinctly put-upon by having to perform basic SA duties (i.e. press a remote control against my face to Color ID) and so disinterested in providing help/assistance/guidance/perspective that it undermined the entire experience. The person did not take me seriously as a client, rather, just fobbed me off when I asked about similar products from different brands. Perhaps they werent well-versed in the Sephoras brand offerings? No excuse for him. I do know that Ive had better experience at drive-thru windows. Sephora is essentially a wholesaler...but at luxury prices. The treatment I received was distinctly wholesale -- not luxe.

Mary Raphael George

Love the people who work there. It is nice they allow me to bring my dog inside. They are helpful and not pushy. I would just be wary for people who look like they work there but are actually sales representatives for a particular product line.

Mary Bolger

Excellent customer service and product knowledge by just about everyone I have worked with at the store. They are very helpful I know their stuff! Especially like Debbie cupcakes and Natasha! See you soon.

Abbie Rodriguez

Amanda did my make up last night for my Coronation and she was amazing. Thank you, Amanda! All the staff are nice and friendly. Very good location.

Jason Braun

Standard Sephora. The gal that helped us didnt stop talking for around 10 minutes. They need to give their customers a bit of breathing room.

Kyle Mortenson

I called in to check if somethibg was available and the woman said no with an attitude and just hung up on me

Elizabeth Cook

Great store and good location. Love shopping here