Kay Jewelers

Category:	Jewelry Store
Address:	7 Backus Ave Suite G202, Danbury, CT 06810, USA
Phone:	+1 203-798-8760
Site:	stores.kay.com
Rating:	1.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 11

Reviews 8

Alissa Assad

This place is horrible. My boyfriend purchased a necklace for me here a few years back and he also bought the warranty on the necklace so when I accidentally broke the chain we went in to have it replaced and they told us he did not purchase the warrantee although he knew he did and had his receipt to prove it. They still refused to replace the chain. Last week I went in to to purchase a chain thinking maybe things have changed and the man who helped me was doing nothing other than trying to force me to purchase things I didnt want and not taking me seriously. He also had a terrible attitude. I ended up buying a chain because I felt so pressured and went back the following week to return it only to be hassled and talked down to buy the same guy. Very very rude and extremely expensive. Would recommend Pagoda instead.

michele barnett

I took my husbands watch in to have the battery changed in December 2016. I called repeatedly over the next 2-3 months inquiring about the battery replacement. I was given the run around (its being repaired, its undergoing special quartz testing. and the excuses went on). Finally, I tracked down the Store Manager who explained that the watch needed a new battery (I have a lifetime warranty) and additional repairs. I declined the repairs and asked them to simply honor the battery replacement warranty and return the watch. Feed up I called on 3/29/17 and was told the watch has been ready for pick-up since 3/2/17. HORRIBLE. Go anywhere but dont go to Kay Jewelers.

Rey Rivera

DO NOT PURCHASE ANYTHING HERE- MY WIFES ENGAGEMENT RING DID NOT LAST MORE THAN 5 YEARS- WE PURCHASED THE WARRANTY AND ITS ON LONGER VALID- STORE MANAGER DID NOT CARE- WANTED TO SELL ME - HE STATED "WE CAN SEND IT IN AND WHEN IT COMES BACK, I WILL WORK WITH YOU ON A PRICE"- YEAH RIGHT!!!! NEVER PURCHASING ANYTHING THERE AGAIN- EVERY TIME ITS NEW EMPLOYEES- TAKE CARE OF YOUR CUSTOMERS- ITS NOT A HIGH SCHOOL RING, ITS A WEDDING RING- SHOW SOME EMPATHY

Nathan Robinson

Suppose to be a great experience when shopping for engagement rings. Ordered 2 rings and needed a third resized... was told two weeks, still nothing 7 weeks later. Every time I called (2-3/week) no one remembered me, knew my order or had any information whatsoever. Needless to say I was very disappointed and took my $12,000 somewhere else. This kiss did not begin with Kay Lol (not really funny)

Chris Rice

If I could give the a zero rating I would. I dont know who the clown is Jeff that works there but he tell me that he can take my payment even thought corporate office send me to make the payment. His exact words where the money I was paying was not worth it anyway what a joke and what horrible customer service. I have been a customer for over 10 years and I will never be coming back.

Gina Accurso

Service sucks. Had my ring fixed and they bent it, sent it out again and they left the stone dirty. 2 weeks later the same stone fell out. Was told 2 weeks it took 4 and I had to call to see if it was ready. They wont get anymore business of mine.

Jimmy Canavan

Me and my whole family buy our jewelry from Jeff and each time he makes it very easy and comfortable.Never any problems. Thanks Jeff! See you soon for the holidays!

Manoj Rijhumal

Not good service is bad