Verizon

Reviews 5

AN

andrew hagen

After 8 years, several hundred dollars in wrongful charges and countless (and meaningless) hours spent with "customer support" i have finally switched to another carrier. I added my wife to my verizon account a year ago and asked the rep if she could share my plan as i dont use much data and have unlimited texts. "Of course" the rep said. A little over a month later when i looked at the bill i found out that I was paying some 30 cents per text for over a thousand of them and much more in data usage. I called verizon, spent over an hour explaining the situation and they agreed to put a credit on my account. This never happened. I called again, they had no idea what I was talking about. I explained the situation again. Again, they said they would credit back the 5 hundred and some dollars and I should see it on my next cycle. Never happened. This went on for months and I never saw a dime back from them. They also used my upgrade for my wifes new phone although she should have gotten one for opening up a new line. I would have had the same phone for nearly 4 years if i didnt switch. I asked a rep in the store to help me and they refused saying I would have to call customer service to fix the situation. I switched to T Mobile, although im sure any other carrier is just as well They bought out my contract and sent me home with a new phone that day. There were 2 other people in the store doing the exact same thing as me. Ive found that T Mobile works better than verizon at least in the Denver area and I am paying much less, even without the unwarranted charges. Do yourself a huge favor and get as far away from this company as you can.

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JE

Jeff Leniger

If you value your integrity, do not do business here or any Verizon! One of the worst experiences Ive had with a business! Verizon advertised a promotion for a "free" iPhone 6 if you traded in your iPhone 4 or 5. However, the promotion ended a day before I went to the store, even though the end date was not published the date before when I checked the validity of the promotion. The first salesperson I spoke with could care less whether I renewed my Verizon contract or not. Just simply stated the promotion was over. I asked to speak to the store manager, and he said that the promotion was a third-party and he could do nothing to honor what Verizon was advertising. Sorry, sir, Verizon was advertising this, their managers should honor it. I explained that it is crazy to send away an existing Verizon customer on a $3,000 plus contract (when extrapolated - $130 ish a month for 2 year contract), over a $100 promotion that he wouldnt honor. Again, the store manager could care less whether I stayed with Verizon. What horrible business practice. Verizons business philosophy A) dont care about customer retention B) dont empower managers to retain customers by honoring advertised promotions C) blame other third-party companies. Any smart business person would do everything in their power to add a $100 promotion to keep a $3000 existing customer on a new 2-year contract. Verizon and its stores dont care. That is not to mention that they will nickle and dime you every step on your contract. End rant - go to AT&T or TMobile, where they treat customers like people...

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AN

Angela Gonzales

They suck do not go there. I went 8 times in a week and a half all because my phone was acting up. They sent me 2 refurbished phones. For those who dont know what that means its used broken phones just fixed for resale. Will not working they did nothing for me but the same story I got the first time. Went to the Verizon store at the mall and within 10 min my phone was working right. The problem was my SIM card. The one thing they never checked. To top it off the guy added more storage space to my cloud without my permission than told me later after he did it and it was free of charge due to going in so many times. I go in to tell a manager and all he said was sorry Ill talk to him. So I didnt feel comfortable about that answer. I ended up calling Verizon and asked if I was billed for my glass screen protector the same guy have me the same day as adding more space to my cloud. To no surprise this time he did Bill me. They did remove that charge. Point I am getting at is they suck they dont do things right at all. DO NOT LET THEM TAKE YOUR PHONE IN THE BACK BECAUSE YOU DONT KNOW WHAT THEY ARE DOING UNTIL AFTER THEY DO IT AND THEY DO NOT ASK IF IT IS OK. THEY SUCK IF I COULD GIVE NEGATIVE 100 STARS I WOULD DO IT IN A HEARTBEAT.I WILL NO LONGER BE GOING TO THAT STORE EVER I WILL GO OUT OF MY WAY TO GO TO A STORE THAT KNOWS WHAT THEY ARE DOING. I HATE THIS STORE NOT THE FIRST TIME THEY SCREWED ME BUT IT WAS FOR SURE THE LAST TIME. SCREW THIS PLACE GO SOMEWHERE ELSE THEY SUCK AT CUSTOMER SERVICE.

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BE

Ben B

Horrible customer service. My wife and I came into the store to fix an issue with her phone. We signed in a waited for our turn. We sat and watched every customer in the store receive help and some that came in after us. It came to a point where there were hardly any customers in the store and a group of employees were huddled in a corner talking and laughing. I went up to the group to ask when we would be helped, they laughed and stated they forgot we were over there. My wife later told me that as I walked away from the group one of them made faces and gestures toward me. After dealing with the first employee, who couldnt resolve the issue with the phone (not his fault), the "Solutions Manager" came out to assist. This guy was so condescending to us that it took me everything I had to bite my tongue. He was extremely rude and provided no solutions to us at all. He basically said the issue we were having isnt possible to have. When we described the issues we were having, he would laugh at us like we were idiots and had no idea what we were talking about. I will never visit this store again. I have previously been a manager in retail and have seen a lot of things. But I have never, ever seen such poor customer service. I have never seen people, in view of the customer, be so insulting. This store needs to start from scratch. Do yourself a favor and stay away from this store. Im tempted to leave Verizon all-together due to the experience at this store.

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PA

Paul Quelet

I am a big fan of the iPhones, and have been for a long time. They do not have the best battery life, but they work really smoothly and well. Good apps. In fact, when my iPhone 5 had problems making calls with the sim card switched out multiple times, they were nice enough out of a courtesy to send me a new iPhone 5 for no charge. However, apparently about 1/4th of the new iPhone 5S devices out of the box show the wireless icon as if they WERE connected to a wi-fi, but they ARE NOT CONNECTED TO WI-FI. As a result, the new iPhone 5S used 5 GB of data in a single day when restoring from an iCloud backup (not kidding). We thought it was on Wi-Fi all day, but must have been using celluar data. It seems that a clearing of network settings made this better, but I am still suspicious. The Verizon folks at the store were not helpful in assisting the user to backup from iCloud. Hope you get this crappy problem resolved right away and train your employees better.

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