Related: | sts automotive photos |
Category: | Used Car Dealer |
Address: | 6695 W 38th Ave, Wheat Ridge, CO 80033, USA |
Phone: | +1 303-456-9999 |
Site: | primeraauto.com |
Rating: | 4.1 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed |
CA
Caitlyn Herst
So, my boyfriend purchased a Subaru Forester from them in November of 2016. Eric was very friendly and very willing to help out. George was friendly-ish, but a little more reserved. A couple weeks after owning the car while he was driving it down the highway his sun roof flew off. They told him to bring it in and they would get him a shop discount to fix it. Thankfully, we found that it was under a recall so we didnt have to pay anything to have it replaced at a separate shop. Then 2 months later (now 3 months from purchasing) his turbo and transmission go out. He calls Primera again and George tells us to drive it down there (we live 30 miles away) and again hell give us a shop discount to have it fixed. But, obviously, we cant drive it that far on a blown transmission so we find a shop closer to us and have it repaired for $2,500. Now, we understand cars are well cars and a lot of things you cant foresee happen and we, at that point, didnt blame Primera for our unfortunate car troubles. Fast forward to March 2017... It was now time for me to find a new vehicle as my gas guzzler was running on its last leg. Us being Subaru lovers decided to give Primera another shot. I originally had seen a Baja on their site and went down to look at it but I felt it was over priced for how old and the condition it was in so we kept looking and then we found the 06 Subaru Legacy listed at $4,995 and I fell in love. We test drove it and noticed a clunking sound in the front end but everything else seemed nice. When we brought it up to Eric and he told use they knew it was the front struts and that they would replace them along with the timing belt since it was "about due anyways". We told them we had $5,000 to spend and expressed our concerns because of our last purchase with them and we would take it if we could get out the door with it for exactly that. Eric had to call George and ask him, which he stepped outside to talk to him, then came in and said that George wasnt happy about it but would honor that IF we wrote two reviews for them. We agreed since I felt at that point they were being understanding. The car stayed there for the rest of the day to do the repairs and I went to pick it up the next day. When I arrived there the next day George was opening and while I finished up the paperwork he continued to make snide remarks like how "cheap we were getting away with this car" and how "we better write a damn good review" and "because of repairs theyre not going to be making any money off of it". I didnt respond to any of them and just got the car and went on my way. Now of course when you get a new car you want to go drive it around so my boyfriend and I went up to Boulder and had lunch and then when we got home a couple friends came over and when they went out to look at the car they realized that the back passenger door didnt open. I called Primera immediately and told them that and they said I could bring it in the next morning and they would look at it. So, 9am the following day I dropped it off with Eric and the shop looked at it and told me that the outside handle was broken and that the child lock was on so thats why we couldnt open it from the inside either. Eric then called George to tell him and George said that he would not cover it that "hes done enough for us and hes already not going to make a profit so hes not willing to put any more money into the car". So I just said ok and left. Thankfully Im sure my boyfriend, being a contractor in all, is mechanically inclined enough to figure out how to fix it on our own. We have not had any other problems with the car, yet... and overall this business isnt awful just be weary and have someone who is knowledgeable about cars with you when you go. Try to work with Eric when you go there if you can and just know that they are only willing to help you out till you get into the car but once you drive it off the lot, not so much...
ZA
Zach Wright
Recently, I found a car that I liked within my price range at Primera Auto. Their website said that it was, "perfect condition inside and out, very safe and dependable. the car is mechanically flawless," and, "guaranteed emission test" but when I checked it out, the car was far from it. It has a power steering leak, the belt was VERY squeaky upon starting, they had to jump the battery just to get it started, part of the skid plate was hanging down, and one of the belt pulleys was a bit wobbly. Also, when I started it up, the ABS light was on. The check engine light was also on meaning that, due to new Colorado laws, the vehicle will not be able to pass an emissions test until that issue is resolved which, in this case, would have been easily a $200 repair. I had looked up the KBB value of the car the night before and it was rated for almost $900 less than what they were asking for, even when I tried to negotiate a price, they were only willing to drop the price $300 which, believe me, was NOT worth it; I am very glad that I decided not to buy from them, something tells me that it would have been a big mistake. The customer service was terrible, their cars are poorly maintained, and the salesmen are not willing to help you out at all. Whatever you do, DO NOT buy a car from them, go find a better dealership with better cars and better salesmen because otherwise, you will surely regret it.
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nancy gold
I bought a Subaru Impreza 2008 from them. Best experience I ever had buying a car. Honestly, I dont usually write reviews but this car buying experience is as good as it gets. The opposite of pushy, Eric was the most laid back , friendly and nice sales person I ever dealt with. Primera wants to make sure you are getting a vehicle that fits your needs. The process is a bit different than any other car buying experience. You go to the lot, drive the cars, pick the one that fits your needs, put a small deposit down and they fix everything that is wrong, including things like replacing a timing belt or gaskets that notoriously break with Subarus. My son and I were looking for a replacement car that unfortunately was totaled and we dreaded the dealers and experience. We had two terrible encounters and then I came across Primera. I wish I knew about them before I replaced my own Outback 1 month ago; Even though I love my new Forester from Groove, I can not say the same about the experience. Primera, Honest, open and friendly. I recommend them to anyone and I will be back!!!! They make me want to buy another car.
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Don Mogorit
Lost thousands of dollars with these liars. We went in to buy an advertised car and was told it had overheated the day before so they were replacing the head gaskets. It took much longer than they said it would because "when we tore it all down we realized it needed a clutch". They also told us that the internals appeared to have been replaced recently, so that was all good. We were ready to pick it up when we were told that they had to take it apart again because it would not start. Then they told us that it was all done, so we picked it up. 2 days later it threw a rod. The Subaru dealer that we took it to said that it was low on oil and the remaining oil was full of metal shavings- not the signs of repairs being correctly done. Simon told us that "you must have hot-rodded the car, so we are not fixing it, helping, or warrantying it because the work that we did had nothing to do with a bent rod". The Subaru dealer strongly disagreed. Now we have to buy another motor and get legal help. Oh, and their promise that it will pass emissions is BS- it cant pass with a blown motor.