Category: | Used Car Dealer |
Address: | 2225 E 104th Ave, Northglenn, CO 80233, USA |
Phone: | +1 303-254-4488 |
Site: | charliesautos.com |
Rating: | 3.8 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed |
RO
Rocky Mountain Redneck 27
This place is the worst dealer I have been to in my entire life! My girlfriend left a comment on google reviews (the comment below). They ended up contacting us to try and "make things right" by paying us off or doing mechanic work to bring down the google review (of course they didnt make it right). My girlfriend initially said no we stand by our review. I told my girlfriend if they are still willing to pay for everything we had to pay for (approx. $2000) we should take the deal and we can show them the receipts. I ended up contacting them to see if they were still trying to "make it right" and Teri said yes of course. I told her I did not want them to work on the vehicle because I simply dont trust them (you shouldnt either) and after explaining to her that the powertrain was $500 the brakes were $500 the battery was $140, the window doesnt work (a week after) and my girlfriend had to miss 3 days of work (losing over $300 worrying if shell lose her job) while also adding in the original $200, that was supposed to come off the full sticker price until charlie came in and said no after Teri sold us on it, on top of the vehicle being $3700 over the Kelly bluebook value, we felt they could "make it right" for $2000 and all Teri said was she wishes we could have solved this before the sale. I told her "you guys contacted us to make it right". We will now be going to the BETTER BUSINESS BUREAU and leaving this review because these guys are scammers. They DO NOT CARE ABOUT MAKING IT RIGHT and will say what ever they can to sell you on one of their vehicles. Dont let their decorations of kindness and love fool you. As Charlie told us no to the deal his wife sold us on, I couldnt help but laugh at the magnet he has saying " a little act of kindness goes a long way". Dont let this stuff fool you. They dont care about kindness or helping people. They would like you to believe they are a kind loving religious couple when in reality they seem nothing close to it because clearly all they like taking advantage of young people (even if you pay in cash) and all they care about is money and NOT MAKING THINGS RIGHT. Teri was practically interrupting me every other sentence while talking over me and admitted her and charlie supposedly try not to work together because they cant work together without fighting. The religious people I know would take the things they did wrong and make it right. This place has HORRIBLE CUSTOMER SERVICE AND DO NOT KNOW HOW A REAL BUSINESS WORKS. If they did they wouldnt have one person close a sale on a certain price and then switch people and then say no to that deal when it comes to closing. DO YOURSELF A FAVOR AND GO ELSEWHERE, THERE ARE TONS OF BETTER CARS WITH BETTER PEOPLE THAT WILL TAKE CARE OF YOU. PLEASE READ OTHER REVIEWS OF THESE PEOPLE TIEING ON BUMPERS WITH ZIP TIES ETC. THEN THESE FAKE DISRESPECTFUL PEOPLE THINK THEY CAN TELL US WHAT WE WERE GRATEFUL FOR. HAHAHAHA. NOTICE HOW THESE FAKES ONLY COMMENT ON THE PEOPLE THAT HAD A HORRIBLE EXPERIENCE WITH THEM. OF COURSE THEY DONT CARE ABOUT THANKING THE PEOPLE THAT LEFT GOOD FEEDBACK. THIS SHOULD SAY SOMETHING ABOUT THE TYPE OF PEOPLE THEY ARE. Until they read this, then theyll probably start thanking the other haha. FAKE ASS DISRESPECTFUL PEOPLE.
AN
Andrew Scott
We contacted this dealer several times via email, and phone about a vehicle they had posted online. Although we emailed them on 08/03, called 08/04 and left a message, called 3 times on 08/05 and left 2 messages and called twice on 08/06, we were not able to reach them. They did not return any of our calls or voicemails. We should have known then this dealer was not a true professional. We desperately tried to reach them because we live so far away and were going to be in that neighborhood on 08/07. We finally got an email back on 08/07 after we had already got back home from being in their area telling us to “come and get” and that “we have a deal”. How inconvenient? So we try calling them again starting on 08/08 and finally reach them. We were very clear in the emails we sent, and in the conversations we had with this dealer before driving there that we had a set budget. And although we had received in writing (an email) saying “we had a deal” at our asking price, the dealer did give us a run around on the phone at first about the price stating it would be “+ Dealer fees + taxes + whatever else” of which we again declined stating that we had a budget for this. The dealer finally agreed on the phone what they had already agreed to in writing and we drove up that afternoon in an unnecessary extra trip to N. Denver to go get this vehicle. The dealer strongly asserted it was a clean premium vehicle with nothing wrong with it. Reality? It never made it the distance home, I got stranded on the side of I-25 in the middle of nowhere, had to wait hours and pay hundreds of dollars for a tow truck, and it was in the shop the next morning for a week where it racked up a bill over $1,000 just to be drivable. The dealer was notified, and given almost 2 weeks to respond. We explained we knew the vehicle was purchased as is but based on the nature of the repairs (replaced pumps and metal heat housing on bottom of vehicle and hoses that were leaking/broken) we felt that there was no way someone in the car industry could have driven this vehicle and not known about the repairs needed. The noises and symptoms were obvious to a mechanically inclined person. We asked the dealer if he would like to kindly make a donation for this repair bill and gave him almost 2 weeks to respond. During those almost two weeks this dealer called up the garage where we had the vehicle repaired and deceived the car repair garage into believing he was me so they would release information about the vehicle to him, then he called me and put me on hold, then he would tell me he would call me back in a few mins and days would go by. He called again a few days later and did the same thing, stating he would call back in a few mins and a week went by. These people lied about the condition of the vehicle, deceived us in selling the vehicle, tried to rip us off after confirming a price in writing, lied during every phone call we have had, and are just all around terrible terrible business people to work with. I would advise you use caution in any transactions with this company.
JA
Jacqui McDonald
CANT SAY ENOUGH ABOUT HOW HAPPY WE ARE WITH CHARLIES AUTOS!!!!! If we could give Charlie a million stars we would. They (as a dealership) were the most friendly, honest and professional organization weve dealt with in a long time. Very accommodating and helpful, extremely patient walking two very confused and overwhelmed customers through trading in and purchasing 2 cars, WHICH WE LOVE!!!! My husband happened to find a BMW Z3 he had for sale online, he took his vehicle in and came home with the Z3, that purchase was a no brainier we knew which car we wanted. Needless to say as soon as it (her name is now Betty) came home I decided she was mine ;) . My husband was so impressed with Charlies service he turned around and took my current vehicle down to get another for himself. This one was harder, there were SO MANY beautiful autos at great prices the decision was tough (again props to Charlies Autos being patient with us making this decision also). In the end he chose a Hummer H2 (he loves it). MOST IMPORTANT!!!! This is a used car dealership, used cars have been previously loved, Charlies Auto hid NOTHING and did everything they could to make sure we were satisfied. We are happier with both of these vehicles than any others we have ever purchased, used or new. Again I cannot give enough praise to Charlies Autos as a business, but more importantly Charlie and his wife (this is a family owned business) are honest, pure, kind, helpful PEOPLE who treat you as a PERSON not a customer. We would recommend them to anyone 100% of the time!