FedEx Office Print & Ship Center

Category:	Print Shop
Address:	555 17th St Suite 190, Denver, CO 80202, USA
Phone:	+1 303-298-8610
Site:	local.fedex.com
Rating:	3.5
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 14

Reviews 14

Iz Watson

I went in to ship a bunch of supplies to Oklahoma, due to the recent tornado damage. They had requested specific items and two of them were bottled water and gatorade. So amongst the boxes I had to ship, I had a case of bottled water and a case of gatorade. Got in and this lovely lady who is always sweet and helpful began to assist me. She found out I was shipping it to Oklahoma and got even more eager to assist to get it there. I asked about the cases of water and gatorade because I had no idea what the protocol was for shipping them, she didnt know either. So she turned and asked the older gentleman next to her, he seemed irritated and mad that she asked. He had been standing there the whole time she and I were discussing the details of my shipment and completely ignored me and addressed her as if I wasnt even standing two feet away. He was arrogant, lazy and had an attitude about the whole situation. He was a prick. So while he was telling her that they wouldnt ship any of it because it needed to be packed and shipped by another store outside of Denver and that it wasnt his problem pretty much, I stopped him and said, Im standing right here and Id appreciate it if you looked at me while you addessed me. He was lazy and just didnt want to ship any of it because there was a lot. The woman was very disappointed with the old guy as well, so as I got all the stuff loaded back on my cart thing I told him that it was fine and Ill just have UPS burden the shipment instead. Jerk. Unfortunately I have to use this store for work because UPS is a pretty long walk, but I dont mind going in when I have to and making it completely awkward when I run into that lazy jerkoff. Cant wait for my next visit when I get to find out who his manager is...everyone else there is usually great though, except the older boob of a man with gray hair and glasses.

Anuj Totapudi

Employees are incompetent and not properly trained. They are beyond stupid...they probably never even finished high school. I am in the airline industry and have used fedex many times and they had no idea how to apply my discount. The package not only never arrived, the contents of the package were missing when it went to the FedEx facility in Memphis... I spent $37 for an over night express shipping and still havent been refunded. If anyone from fedex is reading this, I am still livid and boycotting not only this store but fedex completely. You have lost a major customer. They didnt even put the label on the package after processing my order even after I asked them to do so. I couldnt believe these were fedex employees, everyone was rude and incompetent. The worst part was that when I called to complain about the package never arriving, the woman on the phone was unbelievably rude.

A Private User

I havent gone in to pick up prints yet, so I wont say I know about the actual quality of in-shop service until I go in tomorrow morning... But I have to say I just called and got the friendly Kevin that alyx talked about below... I would recommend asking for him as well, because he was pretty much exactly what alyx described and I didnt worry at all about all these other horror stories of waiting 1-2 mins (oh no!) after talking to him. I also let him know while I was on the phone that there was only one positive review on google maps and it was because of him. Might as well make this the second one...

Nathan Alan

Customer Care Is Number One, Got Fast Assistance Gentlemen greeted me as soon as I arrived, and were quick to give me a business card with the stores email, so I could send them a PDF attachment with the shipping label I needed. They located me the perfect bubble wrap padded envelope for an item I needed to return to vendor. They directed me to mail room since label was postage paid, and didnt try to sell me anything I didnt need. I noticed they have business work stations as well, with high speed internet access. Definitely a get it all done in one place to visit.

Sabrina Dermody

Terrible customer service. I asked them for what I needed and they said oh we cant do that(something any other fed ex would have no problem with), and I said thats a huge problem and they said back "well thats your huge problem then isnt it". They were also extremely rude to other customers. Furthermore, this is a downtown 24 hour fedex wit ONLY two workers who can turn anything around in a timely manner!

A Private User

DO NOT GIVE KINKOs YOUR CC Info! We established the foundation for a Video Teleconference, which is $225 - $400 and hour, and the location needed additional data to execute. We cancelled and got charged for the room anyway. No data to do the conference (no ISDN, etc... to even complete the set up) and they still charged us. In my fifth email with the VTC center to get the charges removed with no luck.

A Private User

We use this branch because it is right next to the office. They absolutely have the worst customer service skills of any FedEx/Kinkos. I just placed a pickup order and the woman who took my order over the phone had an unbelievable amount of attitude. Its never a pleasant experience doing business with this branch, but because of the location, for last minute jobs, its the only option.

A Private User

I am not dismissing your bad experiences, guys; perhaps you didnt get the same guy I did when I called? Pretty sure he said his name was Kevin, and he was polite, helpful and professional. Friendly, in fact. And I called *expecting* rude and abrasive, after reading your posts;) So...if you dont want to switch to a different branch, maybe just ask for Kevin next time.

Rick Janson

This is my first Google business review. I am prompted to write because I experienced amazing customer service from Lucky, Lacey and Spencer. Literally... blown away, and was not expecting such a "customer first" policy from a FedEx Office. Thank you so much for all your help and for being so accommodating and understanding. You deserve a raise!

Brandon C M

i was trying to print a document from my phone. To do that you have to email to them and print from their server. Well I kept getting an error message saying unable to connect to the file server. I showed the message to William, the cashier, and he said "I dont know what a server is, so I cant help you."

Ryan Hull

Slow and expensive computers, always a line, and the staff is unhelpful (by design). It cost me $4 (and took 20 minutes) to print a one page shipping label because no one here could open an email link from Amazon... Id recommend doing everything possible to avoid having to come here.

Beth Burfeind

By far the best FedEx location downtown! Great customer service, quick turnaround and inexpensive for special projects. Dont listen to the bad reviews on here. Ive been going to this location for years and have never had a bad experience.

Elizabeth Butler

Never had a bad experience. here and Ive used it several times for shipping important documents. Everyone Ive dealt with has been pleasant and professional.

Rebecca Rebel McMahon

Staff was very helpful to me on a day that was stressful and I was under deadline. Particularly Kelsey, who was calm, pleasant, and efficient. Thanks