Ace Hardware at Reunion

Category:	Hardware Store
Address:	15181 E 104th Ave, Commerce City, CO 80022, USA
Phone:	+1 720-450-9400
Site:	acehardware.com
Rating:	3.5
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–6PM

Location

Photos 20

Reviews 17

Aldo Jaramillo

Came into Ace hardware to buy two safety helmets. Customer service great until a mistake was done. The inventory for helmets is not well organized so different quality of helmets were mixed up. They are not easily distinguishable since the packaging is identical. So I realize my two helmets are different once I already made the purchase and left the store. I go back in the store because I like one helmet better and would like another. So Ace hardware ends up wanting to take my purchases back because they made a mistake in pricing. The price difference was insane so of course I would not be happy. I wanted to leave with my products. I had already made the purchase and they wanted a take back? So an argument escalated with Michele, the cashier. To Michele, you are a very nice person and there is no doubt, but in the end a mistake was done on your end. You represent the company. I do appoligize for any hard feeling you had. All in all, the manager, Adrian, was very profesional and calm. He resolved the situation and I was able to leave Ace Hardware happy. I was so amazed by his customer service that I had the wanting to shake his hand and I did.

C W

I went in today to buy some water softener salt. I thought Id be getting a good deal since I had one of the buy $30 or more of merchandise and receive $5 off that they send to my mailbox every month. Upon checking out I learned that because the item was a dollar off when buying two or more they would not honor the coupon. After purchasing the items a quick google search to the nearby Home Depot revealed that they sold it $2 cheaper per bag. When contacting the floor manager of Ace and asking if they price matched he answered "not usually". Upon asking for clarification on what items they price matched he said "it depends" and would not clarify. Then he said "Im just gonna say that we dont price match" Ultimately, I returned the water softener salt and headed to Home Depot for a better deal. I will not be returning to ACE in the future and will happily be taking my business elsewhere. Thanks for making my dcision easy floor manager!

Colby Adams

Customer service is awesome, almost always have what Im in need of (unless its specialty),and have never had problems with their hours? Some people need to read the hours posted on their door I guess. Winter hours are: Sun- 9:00 a.m.- 5:00 p.m. Mon-Fri- 8:00 a.m.- 7:00 p.m. Sat- 8:00 a.m.- 6:00 p.m. Should change back soon.

Christine Gottino

I was in there today and an employee named Joe helped me out. He was extremely helpful and patient. He asked a lot of questions about what I needed to accomplish and spent a great deal of time going over different solutions to help with what I needed. It was an amazing customer service experience!

George T

Ace website and Google both say they close at 6pm on sunday. Show up at 5:05, already closed. Wow, great management! Went to Home Depot and gave them my business. I will drive extra to go to Home Depot. Cant wait they build one closer and run you guys out of business.

Danny Ortiz

This place is terrible. Employees are not helpfull or knowledgeable at all. The hours are the worst though. Unless youre unemployed and can make during banker hours the store is always closed. The extra 12 minute drive to homedepot is worth it!

Ranisha Mckinnies

Customer service was excellent and they all asked me several times if I needed any help. One in particular individual actually went above and beyond to help me with my needs. Great staff and very nice store.

Dan Jersey Man

I went there for the first time and Joe was very helpful in helping find the right screw for my license plate. He even helped me with takking my plate off and putting it back on right in the parking lot

Stephen Gardea

Need to focus on customers and not merchandising. Store is neat and clean, however, its more about what can I help you find? Customer service provided was good, but had to find it first.

Thomas Madjar

Staff is very helpful and friendly. They dont have a large selection of items but enough for a local store. Nice change of pace from the big box hardware stores.

Brad Penwell

Had a problem with my chain saw. Young man spent 10 minutes helping me fix it and I didnt even but it here. He was polite and smart. Will definitely come back

Audrey Goodman

Customer service is hit or miss....love supporting our local businesses but wish the employees were more helpful (a few are great).

BEAR Cronin

It is nice to have a small local shop you can run to get a few things great service great atmosphere

C Brake

Love the great service! And prices are within reason to the big box stores...shop local!

JH Bridge

Store hours are sad. 5pm on a Sunday?! Make sure your project is complete by then.

Hello White

Never open even when the hours say they should be

Seth Jefferies

Overpriced, but convenient in a pinch.