Pottery Barn

Category:	Furniture Store
Address:	1480 Mt Diablo Blvd, Walnut Creek, CA 94596, USA
Phone:	+1 925-937-9445
Site:	potterybarn.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 80

Reviews 16

Gregg Gayre

Other customers have said it best. This has been the single most awful experience I have had with any furniture purchase. Despite being forced to pay a premium for "white glove delivery", I have now had 5 unique delivery attempts for 2 items (a table and a cabinet). The items have been damaged by the delivery service or the wrong items were delivered. This comes after the items arrived way later than I was told when I purchased them. I still dont have the items and have spent hours on the phone trying to get resolution. No one has bothered a single "Im sorry" just the standard "I know this must be frustrating for you" line - a true sign of poor customer service! The store is quick to tell me they have no direct relation with the delivery side of their business. Boy I wish I knew that before they took my money - good luck if and when your items will arrive and whether they will be delivered without damage. Never again will I purchase furniture from Pottery Barn.

Leslie

Disgusted in their free shipping ploy. They changes their shipping code for a mirror to white clove and added a 159.00 special shipping fee before they promoted their free shipping during friends and family promotion. Your customers are more savvy than you think. White Glove is for building furniture - this is a mirror that is in the box. I put a 1 star because I had to to post- you do not deserve a star

William Pollak

Buying furniture from Pottery Barn has been nothing less than a nightmare. They have no idea when they will be able to ship you furniture and to make matters worse their customer service (800 #) is most unhelpful. I purchased a couch 2 months ago and have no furniture and the company still has my money. I will not be purchasing anything from Pottery Barn in the future.

Teresa Cynthia

Finally found a quality furniture place with a reasonable price. Ive been shopping around for bunk beds for awhile now, so Ive been good at comparing prices and this place has beat everyone. Plus the customer service is great! Will def be coming back.Pottery Barn is best.........

Jason Palumbo

Great location and friendly staff, but takes a long time to get stuff. Be prepared to wait.

catherine stieewalt

Excellent service. Personal attention in finding what I wanted. Sales are great!

Dilip Ramachandran

Big store centrally located and close to parking lot. Hard to find help.

Riley Purcell

Love their products. Never ordered product - only bought from store.

Robbie Hunt

Staff was very helpful when we received broken plate ordered online.

Nick Farrell

Great if your sense of style is trapped inside a 65 year-old.