Solé

Category:	Bicycle Store
Address:	1330 Main St, Venice, CA 90291, USA
Phone:	+1 844-336-7653
Site:	solebicycles.com
Rating:	4.4
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM

Location

Photos 32

Reviews 10

Mark Burleson

Dont let the slick website fool you...this business is not on the level and not mature enough to deal with problems. To make a long story short....DO NOT ORDER A BIKE FROM THESE JOKERS! sequense of events..... A true story! I ordered an overthrow pre order on july 6, 2014 and was told that the bike would ship no later than july 21. I had no communication whatso ever from the bike company and phoned and messaged repeatedly to try and get a clear idea when the bike would ship. no one ever returned my messages or calls. I sent a total of 9 messages and called 5 times. I did speak with someone named Cody once who answered the phone but said that he was at lunch and couldnt give me any information but would get back to me immediately when he was done with lunch. He didnt. and I sent several more messages but recieved no reply. I called numerous times but no one answers the phone even though there is a number on the email link that says to call if iti is urgent. I finally got Cody again through the online chat and requested a refund was told to send an email and I owuld get one. I told him that i had requested a refund already several times and no one had replied and he hung up on me and took the chat connection offline. I called and he wouldnt answer the phone. I had to report the charge as fraud with my bank to get the money back. Incredibly immature and irresponsible business. I do not recommend doing business with them online or pre ordering anything you cant physically walk away with. With all the emphasis on having a cool website and image one would think that having some form of customer service might be of interest to this company but I guess that is not something they really care about. My bank will get the money refunded in full but I could have been riding my bike by now. I waited about a month longer than expected for them to get their act together and left the situation with no resolution and only a smarmy immature attitude from cody and a feeling of being ripped off. They dont deserve your money if they have no more respect for their customers than they demonstrated with me. I am very tolerant and some basic communication would have rendered the situation mute most likely but I couldnt even get them to ttelll me when the bike would ship." Dude im dealing with a lot of people right now" is not an acceptable answer to that inquirey. STAY AWAY! Nice bikes but there are plenty of other bike companies with similar prices and even nicer designs out there to choose from.

iron clock

When I ordered the bike a year ago, I went through the same experience as Mark. There was zero communication from their so-called "support" and I had to call/message them dozens of times to get an update on the status of my order. I was able to get through to them and the bike eventually arrived at my door. A year later, Im trying to get through to them again and its impossible. I left messages with no response. I called their support and spoke to the same person (Cody) who informed me he would get back to me ASAP. Still nothing. They state theyre open from 9AM-6PM but no one ever answers the phone. They make decent bikes but the whole customer support system is a JOKE. I have no idea if they realize this and dont care or are truly oblivious to it. Either way it sucks and I just wish I could get in touch with someone.

Logan Abbott

Went by Solé Bicycles last month and picked up one of their new models: The Zissou. Their new storefront is right on the Venice Boardwalk and has a really cool vibe. A lot of original art and the guys who work there are very helpful. Definitely recommend checking out their storefront if you are in the area, otherwise you can order a fixed gear bike from them online.

Paul Baterina

Great store, and great people! I ordered the Foamside single speed bike and it came within a couple days. The bike was easy to setup, and it looks awesome as well! The people that work at Sole are awesome - Id definitely go back to check out their accessories.

Marc Coloma

Sole has one of the largest selection of fixie bikes all over the LA County! They are located in Venice, and the staff is extremely friendly. Glad to have purchased my bikes from these guys. Im a newbie, so I actually learned alot from them!

Jaime Brown

Loving my new bike! I picked up a Windward City Cruiser from Sole and it looks great. It arrived on my doorstep mostly assembled and was ready to ride in minutes. Nice leather seat, solid construction and rides smooth. Highly recommended!

Drew Uzupis

I have bought 6 of there bikes, sent a couple to upstate New york for a holiday, donated some to a friedsn scholl here in LA. These bikes are sweet and ride really well. Get 1

Kevin Urrutia

Great fixie bikes, I ordered it through their site, and the bike comes quickly. I asked a few questions on their site, and the customer service rep was very knowledgeable.

Felix Sim

Got a fixie bike for a friend in LA, and he absolutely cant live without it now. Awesome, sleek design. And great customer service too!

robert Novorolsky

Best bikes around. A must stop in if you are looking for a great bike. Staff is top notch.