Keyes Cars
| Category: | Car Dealer |
| Address: | 5855 Van Nuys Blvd, Van Nuys, CA 91401, USA |
| Phone: | +1 818-573-2400 |
| Site: | keyescars.com |
| Rating: | 3.7 |
Location
Photos 1
Reviews 5
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Christopher Braman
second vehicle purchase in 18 months. LAST one we will every buy from this dealer. I purchased my mother a new kia. She took delivery of a BRAND NEW VEHICLE with scratches and clearly this car didnt go to new car prep to get detailed to take delivery. Upon bringing the vehicle home, I noticed that paint had scratches all over the vehicle, the "detail" was a car wash left with dried water spots along with the trim looking stained. I can NOT believe this dealer would let anyone take stock of a vehicle this dirty and scratched. Upon calling the salesmen and explaining to him, we were told to bring it in and they would take care of it. So my mother drove the vehicle back up there (we live in the SFV so its not exactly down the street) she pointed out there scrathes and stained trim. They kept the vehicle for 2 hours. She gets back home and I look at it and they buffed out half the scratches and STILL did NOT detail the car. in fact they left polishing compound dust in every crevice on the vehicle and didnt even bother to clean the brake dust off the wheels.. They did wash is, and I could tell by all the newer water marks left from a poor drying job. She was never gone over with the check list of the vehicle, she had NO idea how to work the middle and rear row seats ( its the van ) nothing was explained to her at all about the vehicle and the salesmen didnt even see her take the car off the lot. I made several calls to a sales manager only to be told "they are in a meeting" and that they "will return my call" which never happened. So the CSI report gets sent in with less than satisfactory marks and a rep calls my mother and begins to get into her about how hes losing money now because she filled out the CSI poorly and how instead of 1000 hes only going to make 800 etc etc etc.. She even called them to see if a pair of glasses were left there and no call back. I guess its sell you two cars and go piss in the wind. I have NEVER seen that type of experience held in any dealership I ever worked at (rydell, livingston, community,) with new car prep and sales.
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Denise Ouellette
BUYER BEWARE! Worst experience ever purchasing a vehicle! Have purchased lots of vehicles & 4th MB. This is a HUGH MB dealer, 1st time there, and I was expecting 1st class service (like Ive receieved for the last 12 yrs from every other MB dealer). Besides getting the car I wanted I am so disappointed with the deal and service! Everyone from the salesman, finance manager to the GM are slimeballs, liars and frauds! Besides the fact there was no negotiation possible, just a whole bunch of BS and number fudging (like we were stipid). Ultimately we were lied to and charged $895 for an optional service (Surface Protection- Finishing Touch & Key replacement). We thought these were complementary service being offered, at least thats what the finance manager told us (oh and we possibly were charged for something that was already done b4 we looked at this car). Come to find out this charge was added to our finance bill. Since the car came with a warranty, we declined all of the extras they offer when we sat down to sign, or so we thought. When we realized we were charged we tried to resolve it. They asked what we wanted them to do and we asked them remove the charge but they refused, lied and BSd us some more and only offered for us to return the car, 120 miles away. I will be filing a complaint with CA Consumer Affairs and they can decide if this was legal or not. Im sure were not the 1st or only ones this has happened to. GM-Ray, and owner? Simon & finance said they include this "optional service" on ALL vehicles they sale. Wonder if they are disclosing this each time or are they being deceptive like they were to us? Oh and the 1 star was for the awsome beautiful car we got, so far anyways. In hind sight we would have kept looking instead of doing buisness with Keyes!!! One more thing. We called MB corporate who said they would contact Keyes MB and try to assist us in resolving our issue. We were promised a call back by Monday Aug 14th 2017. To date, no call from Keyes (no suprise there though) or from corporate.
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Monica Warner
Had my brakes inspected at Firestone yesterday and they told me the LF caliper had froze and the inner LF brake pad was down to the metal. All of the other pads were fine. They quoted me $131.11 to fix it. Took it to Keyes today because a faulty caliper SHOULD be covered in my bumper to bumper warranty. The car only has 32000 miles on it. Keyes tells me there is nothing wrong with the caliper. That one brake pad just mysteriously wore down all on its on for no apparent reason. They quoted me $717.45 plus tax to fix it and had the audacity to suggest I do a brake fluid exchange for an additional $144.95. I called bull and they had this little boy (Miguel Escobar) try to show me how the caliper is functioning... now. I dont give a flying fig on how its working now. They took it completely off and were probably manipulating it all day. They told me I couldnt have my car back in that condition because it was unsafe... REALLY? So youre going to hold my car hostage and force me to pay you to fix a problem that should be covered by my warranty??? I dont think so! I hate when mechanics try to take advantage of a woman. Dont create problems and try to give me BS excuses. There is no explanation as to why only the inner LF brake pad would wear down on its own and all of the others be fine if the caliper wasnt faulty in some way. Get it together Keyes Chevrolet Service Department! You all should really be better than this! So disgusted and disappointed. You will not be getting my business again!
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Michelle R.
I went to Keyes and test drove an Accent. I dealt with Robert Mai. After the test drive I was told another couple was filling out the paperwork for the car and it was a "contest" (his exact words) to see who could fill out the paperwork faster. At the same time, they were taking a third couple out to test drive the exact same vehicle. The second I said that I had already secured financing through my bank (he literally grabbed the paperwork out of my hands), I was told the other couple had "won" and was offered a much more expensive vehicle. For this reason I will not shop at Keyes and have recommended to all family, friends and coworkers not shop there either. Now the fine folks at Keyes are harassing me - Ive asked over a dozen times for them to stop contacting me but they refuse. I couldnt imagine a more reprehensible company unless they actually were to take their overpriced vehicles and run down old ladies in between test drives. STAY AWAY!
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James LeStage
Came in for routine maintenance (oil change/tire rotation). During service write-up recall notice for passenger restraint system was discovered. All work was done in one visit. I had just returned from a hiking trip in Colorado and the truck was still muddy/dirty. I asked if I could pay for a car wash and was given that service free of charge!! I had received top quality service each time I brought my truck in for service when I lived in San Diego at Jimmy Johnson Chevrolet. Being new to the Van Nuys area I looked up Chevy dealerships in the area and found KEYES Chevrolet. The service department at KEYES Chevrolet did not disappoint me. I received the same quality service I had come to expect. Thanks guys! I will continue to bring my truck to you for future service!!