Tracy Optometry Group Inc

Category:	Eye Care Center
Address:	36 W 10th St, Tracy, CA 95376, USA
Phone:	+1 209-835-7446
Site:	tracyopt.com
Rating:	3.7
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–6:30PM 8:30AM–5:30PM 8:30AM–3PM 8:30AM–1PM Closed

Location

Photos 36

Reviews 12

Stacey Hernandez

The customer service is lacking greatly here! Ive been a long time customer and as their business griws, they seem to not have that small business customer service they once did. I tried to make an appropriate for new frames and lenses for my son and their site stated error both times. It was after hours when I was attempting to schedule online so I decided to walk in today after pulling my son out of ax hooligans early to do so since he scratched his lenses the day before playing baseball. I signed in upon arrival and the front desk receptionist was a snob and asked if I had an appointment. I explained to her my aforementioned statement and she told me she was unsure they could see us today. I pointed out her sign said walk ins welcome and explained our situation and told her I had his prescription already from his Kaiser eye doctor and all we needed was new glasses ordered. After 30 minutes of waiting and her telling me "shell see if she can get us in", I decided to leave and will not be back to be shunned by very ungrateful staff. Its sad as the disloyalty to those who have patronized here for awhile are not treated as a returning customer. Its unfortunate, because I really liked this place and drive from another city to shop at this store, but Ill be looking for something within my city limits from now on. Theres too many other places to shop then to be treated like youre at the DMV at the optometrist.

Julianna Cortez

This is the only optometry office I have been to since my first ever eye appointment about 16yrs ago or so. The Dr is great and so is the assistant, but the customer service employees when it comes down to choosing your frames and picking them up is not great at all. The color of the frame I wanted was not there to view in their display but they were able to find a color I wanted online, so we went with that pair (1 solid color), when the pair came in it was a different colors (the front of the frame 1 color, the side different) than what I ordered and what I was told and shown that day, since this happened I asked what we could do about it the only thing that could be done was to order the same pair in a different color so they ordered me an all black pair, I was told it would take 1 week if the frame was in Stock and 1 month for the frame if was on back order, a month and a half went by still no call so I decided to call them and was told the frame has been there. When I asked why I hadnt been called she didnt answer and just said "well its here now", which is not a great answer. For some reason everytime I have been there or have called the manager is not there.

joselin rodriguez

I had an appointment scheduled at the tracy optometry group today at 10am. As soon as i came in the lack of customer service and attention were obviouse. The secretary told me their was a problem with my insurance wich i was never informed when i made my appt. and they tried to excuse themselves by saying they had tried to contact me but my service was "off" (a complete lie). She didnt want to look up my insurance on the computer because she was obvously being lazy. I explain that my house was rite around the corner if i could walk there and back less than 10min id have the info. She didnt even try to make an acception of course her glasses arent the ones broken like mines so she had no concern. She tried making me a new appt. Until next month but since my situation is urgent i told her ill be going to a different place. Wont be coming back here horrible staff.

Katie Fernandez

The location is nice, the office is clean and merchandise is presented well. Definitely misses the mark on customer service. First visit went fine, they accidentally broke my frame when fitting it, no big deal. Waited a week or so for the new frame to come in. I work Monday through Friday so Ive only been able to go on Saturday. I call to see if they are open, they say yes, I get there and they are closed. Believe it or not this happened for about 5 Saturdays. No apology from the staff, they wasted my time and the worst part was they didnt seem to care that they were making me waste my time and money (I had to drive from out of town) Will be going to Costco from now on, at least they wont monopolize my time.

Омбре Но Тан Алто Ен Ла Тиерра

This place has been a bit disconsiderate, which is why it earns the lowest possible rating from me. What happened was in a Friday, despite it saying it closes at 5 PM, at 4:38 PM I got there and it was already closed, and lights were down. Whats worse, which is the full reason why it earns 1 star, is that there were no paper or anything posted explaining the reason for closing early. Better post the reason for closing early for now on, or it will only bring negative impact to the business by more people giving it 1-2 stars as a result.

A Private User

The location and parking was very convenient. The interior of Tracy Optometry Group was professional and upscale. There were a lot of frames neatly displayed. When my eyes were examined, I was very impressed with the equipment that was used, they apparently have the latest equipment. The staff from optometrist, support to billing were very helpful and informative. I would not hesitate to recommend this optometry practice to anyone.

Stacey Alex

Everything moved very smooth for my visit. Test were done and right in to wait for the doctor who was in to see me within 5 minutes. Dr. Yee does a great job at explaining what is going on and answered my question so I could understand. The staff who help order frames and lenses could have a better system in calculating costs, but everything went well for me. I will definitely recommend this office to others.

scott hurban

I went in and was told my cost was $20 but might be $90 and they would let me know the next day. They never called. They called me today and asked me to pick up my glasses and no charge. I came in and they wanted $197!! Last year and the year before I hd the same type of problems. I will no longer do business with these folks

A Private User

Always so helpful. Everyone there goes out of the way to help!!! I went to pick up my sons glasses today I paid to have one lens replaced & to my surprise not only did they do a RUSH order but they replaced both lenses because the other side had scratches ( my son is 6). GREAT SERVICE!!!!

Jim Maxedon

I have been a patient of the Tracy Optometry Group for over a decade. I have always had an excellent experience with this office. They are knowledgeable about how to coordinate benefits from multiple insurance companies. They are friendly and courteous.

Karen Schneider

Love this office! Every year my husband and I see Dr. Moline followed by ordering eyeglasses from Barbara. The entire staff is professional, friendly and really know what they are doing. Always a great experience.

Adele Gribble

Great service! They do all that they can to make sure you get the best. The best service, best glasses, best all around experience. First optometrist in the Central Valley weve found that works for our whole family.