The Home Depot

Category:	Home Improvement Store
Address:	680 Kifer Rd, Sunnyvale, CA 94086, USA
Phone:	+1 408-245-3686
Site:	homedepot.com
Rating:	3.4
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 7

Peng Dai

I had very bad experience with the paint department in Sunnyvale Home Depot today. My contractor bought two 1-gallon bottles of paint of the same color. Surprisingly when he finished the first bottle and opened the second one, he found that the colors are actually quite different. He brought the two bottles to the store and checked whats going on. The guy who made the bottle could not generate the color of the used bottle. He was able to make the one same as the remaining one though. This means, all the contractor work has been wasted, as we have to repaint with the new color. To our bigger surprise, the guy refused to admit it was his problem, so did his female manager (the woman I talked to later on in the afternoon). He said he can make us new bottles but wanted to charge us for the new ones! My contractor speaks very little English and got quite angry and called me. So I was in store in the afternoon. On seeing me carrying the two bottles, a woman, who claimed to be the manager of the paint department, asked me why I was there. She was assuming things are settled, and the fault is on our side. I explained clearly what was going on, but then woman said that my contractor admitted he messed up the color himself. She said we bought multiple bottles and there happened to be two colors, and we faked the tag with the bottle and wanted to get free paint! I really admire her imagination but commented calmly that it was not the case. How can my contractor, who knows little English, explained so complicated things. Also, we only bought two bottles of paint throughout the entire re-modelling. I was quite annoyed and asked to talk to her manager. She said all the managers were having a meeting at that time, and no one was able to come and talk to me. I said I would wait until people show up. She seems got worried and finally agreed to refund us for one bottle, but still claimed it was not their fault. I did not have too much time, so had to accept the compromise. The moment the woman received the bottle, she swiped off the color label on the it. Now I fully understood she knew it was their fault, and wanted to kill the evidence immediately. I would never go to that place and buy any paint in the future, and share my experience with all my friends.

A Private User

We go here all the time for nuts, 2x4s, light bulbs, plumbing, and all sorts of home building supplies. Its great. They have a wide selection of a lot of different brands and options. About half their staff is knowledgable and can help answer technical questions, which is far better than their nearby competitor Lowes, but not quite as good as some of the smaller more specialized shops. For service, however, its abysmal. We wanted to get gutters installed. They canceled my first appointment without letting me know. When the guy finally showed up the next day, he insisted that his product was better than a competitors sample that we had but he couldnt state a single reason why, and to me both gutters looked almost identical. He tried to promote the 3 year warranty, which brought up the topic of customer service and them wasting our time the previous day when he failed to show, and he got very upset that we werent as proud of his employer as he was and stormed off, saying Home Depot wouldnt be extending us the "privilege" (his word) of installing our gutters. Crazy salesman.

Aaron Arnold

Lazy, unhelpful staff. I drove 16 miles to this store because the website indicated it had the the pet version of the dyson vacuum I was looking for at a price competitive with Costco. I normally wouldnt purchase a vacuum at home depot, but as a veteran, the 10% veterans discount would make it worth it... or so I thought. I got there and the vacuum wasnt there. After spending 15 minutes trying to flag down an employee, they confirmed there were 2 in stock but one of those was probably counting the display model and the other one was "probably still on the truck" and they wouldnt unpack it until after the store closed for the night. I asked if they would be willing to sell me the display model and they said no. I said I would really like to purchase it tonight since I drove out of my way for this specific model. would they be willing to check the "truck"? Nope. I said ok I guess I will take my money elsewhere. Congrats Home Depot, you just turned down $450 in sales because you are too lazy to even LOOK!

Turan Ergen

This purchase was my most frustrated purchase ever! when I opened the box of my new 6.9 cu. ft. Chest Freezer in White, I discovered damages. I called customer service, they contacted to the store, store manager was agree to pick up the damaged one and delivere the new one, but they did not do it! I called the store, now they are telling me that I have to return it to store and pick up the new one, because according to store I had to open the box and see if it was damaged before I take it home, but I am sure they already know that it is technically impassable to open the whole box of freezer to check the product and put it together again, so basically they do not want to solve the problem. It has already been a week! we needed it quick, but we are still trying to get the new one. I am really dissatisfied!

Xiongqi ZHANG

Got a fridge, washer and dryer for my new apartment. Got delivered but not installed because they didnt put the note that lived at 2nd floor. They promised to come back the next day for installation but nobody showed up. I called HD and they gave me two numbers to call and none of them went through. I had to go to HD again on Thursday and they called the delivery for installation and the earliest date is the next Wednesday! This is not acceptable. So I ask for refund for the installation fee, and they call Temco for Authorization, was hold on the phone for more than 20 mins! I dont have a whole day just waiting for a refund less than 30 dollars! Highly not recommend if you want to buy appliance at Home Depot. Its a nightmare and no one want to take the responsibility if somethings went wrong.

Daniel Huang

I have been shopping some small items from this store for last couple of years and got good experience with it; but tonight, when I came to buy a toilet valve seal because my toilet water leaked and I did not know much about that at first; I came to the store and asked two staffs who tried to move some stuffs; I explained it to them what problem I had and one asked the other younger guy to help but he wrongly pointed something totally different to me; he should pay attention to my explanation and he can easily help me out; either he did not have the knowledge or he did not want to really help. I had to leave the store to a nearby Lowes store and easily found out what I needed - a rubber seal for valve there. I am thinking I should come to Lowes in the future all I need.

Ying H

This place has a huge selection for your home improvement needs. I came for a clothing rack and found myself in a closet section but unable to find any racks. It was impossible to find anyone to ask for help, but an employee finally walked by. Upon asking for help finding said rack, she quickly told me she did not work in the department but will find someone to help me, before disappearing just ask quickly. I waited for a good 15 minutes wandering up and down the aisle before giving up. The store itself and its selection isnt bad, but for a store of its size, the lack of service was aggrevating.