Verizon

Category:	Cell Phone Store
Address:	150 El Camino Real b, South San Francisco, CA 94080, USA
Phone:	+1 650-624-0370
Site:	verizonwireless.com
Rating:	3.4
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–6PM

Location

Photos 13

Reviews 19

Megan Galles

UPDATE: Went to store today, spoke with managers. Complete lack of customer service. No answer as to why my messages from yesterday were ignored. No apologies for their mistakes. Actually said there was no mistake - I would only have received a 2-day shipping if I had paid for it. Wrong. Watched the tech assisting me select FedEx overnight shipping. Talked about it being FedEx and the need for a signature. If my only options had been ground or next day morning, I would have paid the $15, but was not the situation. Did offer to let me pay off the remainder of my old phone and upgrade today. No, thank you. There is no service being offered there. Gave me a number to call if I continue to have problems with the order - same one I contacted repeatedly yesterday with no response. Apparently dont care about their customers. I went there this weekend and had great service from a tech guy. My phone needs to be replaced because this model fries itself up. He put in the request for replacement, to be delivered Tuesday by end of business, via FedEx. I get tracking info, and they have sent it via ground shipping through post office. To be delivered who knows when. I got a message from store management asking is I have any additional questions or feedback. I responded in the hopes they could correct their mistake, and get me a phone tomorrow. I let them know I have a parent in the hospital on other side of the country, and the 7 year old phone I am using to get by until my replacement arrives is very unreliable, making it very difficult to stay in contact with my family. I asked if I could pay the additional $15 to get the phone next morning. I got an auto-response saying the store was closed and they would respond to my message when it opened.That was 14 hours ago. I got absolutely NO RESPONSE. None. I have been unable to find any other number to call to try to get help with their error.

J W

I came in this past weekend for some help during a very rough time. Sandy was absolutely amazing, as was the store manager whose name I did not get. Sandy was knowledgable, efficient and incredibly kind while I all but fell apart on the other side of the counter. During a very very dark time for me, Sandy was an absolute angel. I cannot thank her enough for everything she did.

Alicia Marie

The WORST Verizon ever. I came in and they were the rudest people. The people over the phone were even appalled when I called him from the store to tell them what was going on . The people on the phone ended up giving me a month free because of the service I received at this store.

Alicia Sprecher

I always get great service here whether I am upgrading devices, dropping features, billing queries or just need help with my gear. Ive noticed this store has high employee turnover, but the service has been consistently professional and friendly.

Poopoohead Junior

Nice workers but one guy came in smelling like its been years since he cleaned himself, and I think he should have been asked to leave, it was that bad! Anyway, I left, and so any business I would have done didnt get done, but I understand.

J Platto

Its verizon, so gets 4 stars removed off the bat. I dread visiting, and put it off as long as possible. Add back one star for staff at thus location that are above average, and decent parking.

Rey Pautin

Great customer service and the staff is quite knowledgeable. This is my go to place for phone issues, plans and upgrades.

A Private User

The reps are extremely rude. Been with verizon for several years and never dealt with service this horrible.

David J Partida

Clean store with decent service. Wait times are a tad bit too long.

Xiaokun Qian

Be here get my new iPhone. Staffs were helpful and friendly.

Ninay Cheng

I had awesome customer service. They helped me right away.

Clifton Colburn

They helped solve an issue with my account fairly quickly.