Seaside Volkswagen

Category:	Volkswagen Dealer
Address:	1725 Auto Center Pkwy, Seaside, CA 93955, USA
Phone:	+1 831-394-6666
Site:	seasidevolkswagen.com
Rating:	2.9
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 9AM–8PM 10AM–7PM

Location

Photos 1

Reviews 9

C Bradley

Shady at Best! Horrible service advisors and sub par mechanics! Brought in for a check engine light only to get a call later in day that everything was good to go...picked up and on drive home light came on again...brought back in, next day get the call its fixed, go pick up and light comes on Again.....take back and leave for a few days, go back to pick up and while driving to San Diego later same day, Light came on again and BROKE DOWN on highway.....I mean Really....This is how they treat you if you have a warranty??? When I complained about this on a review....I received a cell phone call at 7am, before they were open, from service advisor....not to tell me car is ready but to yell at me for writing a negative review........WTF???? The service manager finally called me regarding situation and rectified the best he could by atleast properly fixing my car and apologizing for behavior of employee. Skip to yesterday.....I took in for 80k service, 6 hours later and more than expected per quote, i go to pick up, i get home and notice my B pillars (where seatbelts are attached) are detached from car wall, scratched and broken from where they pried open to change filter.....not only were both left disassembled but damaged!!! I called and sent photos to advisor.....NEVER HEARD BACK!!! That was final straw.....Very sad that in this small community they treat their locals and customers this way. The only saving grace of this place is Joe! He is only reason i kept giving chances.....Never Again...oh and I also reported all to VW Corporate as well.

Ethan Jonathan

This dealership and service department are appalling! No respect for customers! And they have been trying to fix my 2015 VW Jetta tsi sport for 11 months and have had my car is there shop for two weeks out of each month and still havent accaly done anything (but make it worse) I have NEVER!!!!!!! Gotten a call back from there service manager Frank ( or the service department ) and when we take time out of out day to drive in we are treated with nothing but disrespect!! Our voltswagon corporate representative cant even get through the to the to talk about out SIX septret cases open agents seaside voltswagon (seaside auto group) They have fired and hired almost the entire service department twice in six month looks this the third time will hopefully be the charm... Leo and Victoria have been the only two people there that have entreaty!

Matthew Anderson

Terrible service. Ive litterally called 10 times now over two weeks about when the maintenance with my car might be done. Ive been told every single call that my car would be ready "tomorrow." Two weeks later Im still being told, "tomorrow." No understanding at all on their side how inconvenient it is to be told day in and out that your car will be done "tomorrow". Dont tell customers a car will be ready tomorrow if it wont be. Now Im stuck with two weeks of rental car.

chris pirkle

Bought my car through Cals before it was turned into Seaside. Keep calling to schedule service and find out if theyll honor the commitments agreed through the previous owner. Apparently they dont like business though as they either dont pickup the phone, or just keep recycling you back into the front of the automated system. Tried using their online appointment option and never got a response. They have no issue spamming my email account though. Disappointing.

Elisabeth Selbicky

Leo in service is the best! What an asset he is to this company! Bought a lemon (private sale) & hes helped me tremendously in the past figuring out what was most important to fix while dealing with my tight budget. He keeps me coming back :)

Kyle Good

No muss, no fuss. They made process of my purchase really easy and enjoyable. They worked well with my budget and were flexible with the financing.

Wes Murdock

Had a repair done here, and the dropoff option makes it very convenient.

anis karami

The service is ok here, it just might take longer than youd expect.

Patrick Hendon

Dishonorable. We wont be back. Sad.