Staples

Category:	Office Supply Store
Address:	2460 17th Ave, Santa Cruz, CA 95062, USA
Phone:	+1 831-477-9002
Site:	storelocator.staples.com
Rating:	3.3
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 48

Reviews 17

Lucas Della

Hi all, I went online to order a poster for an Army Retirement. It took a bit of time, mostly due to not really intuitive software, but I did get a poster I was happy with. Their website says pick up in store within 4 hours. I called my local store to be sure and their "On hold" recording stated service within 2 hours on online orders-Great! I later wondered about the cost to laminate the poster so I phoned the store and got Vincent in the copy Dept. Id say his attitude couldnt have been must worse. No interest in helping, sarcastic. Asked me what the size of the poster was and my email receipt did not show measurements so I asked him to look it up there as he had the order a few hours ago, he didnt seem to understand that and said the connection was bad, I cant hear you etc. I said, Ok..I was on a cell, so called back on the house phone. Same attitude, finally got a quote. $30, I passed. I then was asking when it would be done, he said 2 more hours. I said, Your recording says online orders out in 2 hours or less, he said, I dont know anything about that but this doesnt say rush, so.... I then asked for a store manager. He transferred me, I was on hold awhile and then someone picked up, he said, Store Manager. I said, hello Store manager do you have a name? He said Zack, what did you want. So all in all, I am not impressed at all. I wont use them again.

Aaron Weiler

I really love coming here because the price matching is right on even can be compared against anything that is sold directly by Amazon. Also the people that work here are very nice and do everything they can to help you. The only downside is they dont seem to really get enough people working there at a given time to really help everyone but if you are patient you will guaranteed get the help you need and find what you need. Dont forget to have the receipt with you when it comes to a return otherwise youre going to have issues because they have no way to bring up the amount of the item to refund without receipt.

erika robertson

A friend of mine ships me a package out of there- and its never passed on to UPS- postage was paid- 20$ and when the package never arrived I looked into it and turns out it never made it out of the store. They had thrown it away. WTF????? Dont go there- theres no excuse or explanation for this AT ALL. And when I was dealing with the supervisor trying to locate my package they just kept passing the buck and trying to blame UPS ... Horrible expirence. Horrible customer service.

Adam Lopez

Worst most rude service I have ever experienced being under staffed is not a good excuse for horrible customer service they defiantly do not stand by there moto of making there customers happy. Ill never be going back and as a business owner I will spread the word to avoid this store and explore all other options. If i could zero stars I would. I encourage you to do the same and find somewhere else in town, office max, palace arts, kinkos, anything besides here.

Jes Walton

I dont know why people are so sour... Ive been to this location four times, and three of the times were to return things--complicated returns involving electronics, lost credit cards and being overdue on the return policy. I was treated so nicely and with such respect. Great customer service, even if a little quirky sometimes. Seems like everyone went out of their way to make each of these experiences better.

Dusty White

Good copy center. I have been going here off and on for 3 years; but nowhere near as much as I did in San Diego and North Hollywood so I cant fully attest to the the quality of the rest of the store but it seems "okay." I was not overly impressed with it, as I have been with other Staples locations. Caveat emptor here.

Trevor Caruso

Messed up my business cards the first time. Second time they sold me garbage outdoor vinyl banner, ink smeared... told me to take it back and they will destroy it and refund me. Not happy.

Daniel U

Worst customer service ever!! Went to buy a iPad and no one helped !!! Fire the store manager he was more worried about his copier than his customers!!

P Gervasoni

Was having printer problems. Josh took the time, asked the right questions and I was able to get my printer back up & running. Thanks, Josh :D

Mary Jacoby

Luis always makes my orders perfect. If you have a large or complicated order take it to Luis at Staples in Santa Cruz on 17th Ave.

Emily Duncan

I live staples I get lost for hours looking at all the there tablets laptops printers pens pencils the list goes on... and on.

Jay Alvarez

They werent too busy, but the staff at the printing center were courteous and helpful. Thank you

Todd Sherrett

The clerk tonight was extremely helpful. Dont judge this store by one or two bad employees.

Brian Parquette

Its great for certain things generally amazon is a better deal