Bose Showcase Store

Category:	Home Audio Store
Address:	2855 Stevens Creek Blvd Ste 1027, Santa Clara, CA 95050, USA
Phone:	+1 408-249-0503
Site:	bose.com
Rating:	4
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 11AM–7PM

Location

Photos 19

Reviews 14

Srinivasan Desingh

I bought a QC20i noise cancelling head phone from Denver when I visited Denver. The clip was missing in the package. I went to this place as this was near to my home. The person who spoke to me was very rude and said that you purchased this product from factory outlet and you have to go to either Gilroy or Great mall to get this clip as we dont sell factory renewed product. Yes, I got this from factory outlet which is also belongs to Bose. Do you think, just for a clip I have to go to Gilroy which is 1 hr drive. Normally I had good customer service experience but this time I had very bad experience. Watch out for bad sales persons at this location.

Evan Lipton

I went into the store to deal with an issue with my QC 25 headset. I was greeted at the door with smiles and a willingness to help. I explained my situation and asked what they could do to help resolve my issue. A gentlemen by the name of Paul K helped me resolve my issue with minimal effort. I am grateful for this, as it saved me the hassle of having to deal with shipment of said headset and probably additional money spent to resolve. Paul, you were a class act and I sincerely appreciate your help! If anyone ever has an issue with a device, Paul is your man. THANK YOU!!!

Sebastian A

My review reflects their general service and policies as well as staff at this location. I came in with a warranty issue and their staff made me think I would get a repair for a defective soundock instead they told me I could get a 50$ credit on the 300$ unit to buy a new soundock. Basically our hardware is crap but thats okay because well give you 50$ to buy more of our crap hardware. They then went on to make me think I was winning in the end. I just experienced pushy bad salesmanship. Enough to turn me off their products altogether.

Jordan Highsmith

I called in to check on the availability of the Touch10 + Amazon Echo Dot because it wasnt available online anymore. Ray was very helpful and even offered to hold one for me. Great quality service during the Christmas season.

Rob Nertney

7pm on 4/16/17. Both staff members were helpful with my problems. Fixed them, and then got me upsold on a better product. Not even mad. Great service from helpful staff for an excellent product.

Peter Gerdes

Great customer service. Replaced my ripped ear cushions without charge (1 year warranty) no questions asked. Also threw in free cord which normally runs 20-40$

Sean Blumberg

Had to make a return on some broken earbud headphones. Staff were super friendly and helpful. Boses great reputation for customer service remains intact.

Ali Asghar

Well staffed, polite people. Called in earlier also and were helpful over the phone to check stock.

Ms. Ramos

Its a really cool big store. The manager Masi is tight. I really like the whole staff there.

Pratham Vasa

I had a pathetic experience with BOSE customer service.. Will never ever buy BOSE products!!

Michael Chen

Nice new store. Been having problem with my revolve + but Paul was very helpful. Thanks!

Arvid Bux

Great store, helpful staff, nice layout

田伟

Pricy with excellent sound quality.