Staples
| Category: | Office Supply Store |
| Address: | 2120 17th St, Santa Ana, CA 92705, USA |
| Phone: | +1 714-550-6767 |
| Site: | storelocator.staples.com |
| Rating: | 3.8 |
| Working: | 10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM |
Location
Photos 47
Reviews 20
A
A Private User
As a recent former manager for staples, I know how it works in the copy center trying to complete orders, my associates would either help a customer at self serve or call me for help if a customer needed it. Today I went in to print a document to get it printed then scanned back to my email. I had to wait several minutes since all 3 of their machines were being used, 2 of which had stressed looking customers that kept looking at the associates but were being ignored. Being very familiar with this process, I quietly helped the customers get their stuff printed. When it was my turn, i got my document printed easily but had issues with scanning. After trying a few times I sought help from the young Asian man with the glasses, explaining what was going on. Without even looking up from the machine he was at, he told me to just try again. The lady that was also working back there didnt offer any help, in fact, she looked annoyed that I interrupted their conversation. I thanked him and walked out.
A
A Private User
Excellent cuztomer service. A gentleman was ready on hand to help us frantic moms and dads gathering supplies for our kids. He even went out of his to the back of the store to get a brand new box of cool pencils that were only $.50/pck. VERY GOOD DEALS BY THE WAY! for all those K-8th graders they have the basic supplies for $.50/each! So much cheaper and better quality at a fantaztic price even for those parents on a budget. Also, when at check out I left my phone at the cash register and she turned it in to the manager whom called my fiances phine trying to get a hold of us to return it. She wasnt able to reach us. We returned back to the store and the manager had my phone on the charger so it would always be reachable. Very honest crew! Correction, beyond excellent customer service!!
A
A Private User
The worst customer service I ever received in my life. Came here to get 12 color copies made waited over 45 minutes while I was being helped in between other customers. I was here waiting patiently and was told they were trying to take care of customers that was picking up orders in between my order. Just wondering what was I considered???? Then went to have a conversation with the store supervisor or manager Danny who was VERY RUDE and act like it was no big deal. And all he could do was say sorry. Well sorry it is I will be filing a complaint with corporate. I use Staples at home for my business never again will I visit this location.
A
A Private User
Garrett, one of the sales people was great. I walked in to staples needing a modem and router(dont know about either) and he asked what I wanted to do with it. I let him know I wanted to stream movies and videos. He told me whats was a good choice for that amd the range or the wifi. He also explained to me what N and AC are. I came out with Netgear D600 modem +router for only $100 bucks. I am very please with my purchase and like I said, Garrett was great. I will definitly shop at that staples again. O and one more thing, Garrett helped me along side with two other people in a very timely manner.
A
A Private User
I just got transferred to a new location and as a result started to go to this location. I was worried about not getting the same help and customer service as I did in the previous location I used to frequent for over 4 years. I was very glad to find employees that were very helpful and managers that went the extra mile to help me with the needs of my business. Thanks for making it easy :-)
A
A Private User
"How can I help you?" "I wanted to see if you had something in stock." "What are you looking for?" "XXX" "The clearance one? No, were all out." "The 16 and 32 GB models?" "I dont know, let me go check." Needless to say, theyre not entirely focused on helping you the best you can.
A
A Private User
Great person that helped me... so nice and tried to help. But.. Can sure see why stores are closing down. Will never go back to Staples again if I can help it. Price match is a joke and in many departments they only carry Staples brand.
A
A Private User
Asked me to come back in 15 minutes for help printing some photos. When I came back in 15 the person was no longer working and the new person told me they couldnt help me and that I would have to go somewhere else. Pretty useless staff.
A
A Private User
Hidden gem alert! They can order bulk items in store or have your on line orders delivered there! PLUS order copies online and pick up in store! This store has helped me so many times!
A
A Private User
good service is hit and miss here it just depends on who you get
A
A Private User
The service was great, I was in and out before I even knew it.
A
A Private User
Incredibly slow service, even though the place isnt busy.
A
A Private User
Has good prices on paper pens and other office supplies
A
A Private User
Excelente
A
A Private User
Super friendly and helpful
A
A Private User
Staff was very helpful.
A
A Private User
This place sucks
A
A Private User
Nice personal!
A
A Private User
Very good
A
A Private User
good
35 most recent searches
Other organizations
Photos
