Papenhausen Hardware

Category:	Hardware Store
Address:	32 W Portal Ave, San Francisco, CA 94127, USA
Phone:	+1 415-681-6717
Site:	papenhausen.com
Rating:	4.9
Working:	8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 9AM–6PM 9AM–6PM

Location

Photos 51

Reviews 10

Keith Ackerson

Im so use to giant places like Home Depot that I forgot what its like to get real customer service until last Sunday when I came here. I usually stop by Papenhausen for small items (key copies, screws, a plunger) this time I was coming by for a cotter pin, I never had to buy one before, I didnt even know what they were called, I just needed one for the rear set on my R6. As usual, I headed back to the drawers of nuts, screws, and bolts, stared at it for a while and wasnt seeing what I was looking for, then I headed back up front to the register where one of the people asked if I needed any help, I gave her the quick rundown and she says "oh yeah, a cotter pin" (blam, I just learned something new), she then walks me back, grabs the drawer they were sitting in and let me figure out what was the best fit, she also pointed out they were $0.10 each - which I replied by grabbing 5 to make it worth the effort (though Ill probably lose the other 4 before I need them) We head back up to the front, she rings me up - $0.54 is the total, I break out the debit card because Im to lame to have any cash on me. She and another employee both pointed out in a friendly tone that it would cost more to ring me up than to just let me have them and with that, they gave me the 5 pins. (No, I wasnt lame enough to take a bag) With that, I said my thanks, and the girl replied with "now you know how to get free stuff here" yup, apparently being a big enough loser not to carry any cash still brings out really great customer service at Papenhausen so from now one, theyll have to be my go to place for anything I need which will include trying to pay back the $0.50 I owe them next time Im there.

Tu Lam

I dont do a lot of fixing things around the house. But when I need to grab something or find out what exactly is it that I need to get the job done, the people who work here are so helpful. They answer questions and even drew me a diagram. One time I even got there 5 mins after the store closed, but the sales guy saw me at the door and let me in to grab some drain cleaner. Best service all around.

Christina Gavin

Always a great experience here! The staff is consistently super friendly and helpful, and everything Ive looked for has always been in stock. Wonderful neighborhood store.

A Private User

I love this place! They are very nice and willing to help. They give great customer service with a SF style. I go here when ever I possible.

Paul Vescera

Great staff that was knowledgeable about what I was trying to fix in my house. They also have Fivestars which is great.

Jason Axtell

Small store but somehow they always have exactly what I need. Very knowledgeable and helpful staff.

A Private User

Helpful, friendly staff, convenient hours/location -- great locally-owned hardware store!

danielle niren

Very nice store! The staff are very knowledgeable and will help with any questions!!

Lieu Hennessy

They have everything I need to buy supply.