Orchard Supply Hardware

Category:	Hardware Store
Address:	10031 SW Cascade Ave, Tigard, OR 97223, USA
Phone:	+1 503-443-4650
Site:	osh.com
Rating:	3.8
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–8PM

Location

Photos 38

Reviews 17

Mike Ashland

Hideous customer service. We bought some LED outdoor lights last December because they use less energy and last many years longer. We joined Club Orchard, as well, in part because we were told that one of the benefits is being able to get a receipt online if we couldnt find our original receipt. Brought the lights to the Customer Service desk, with the Club Orchard document. We were told that the item was coming up valued at .01 and that without a receipt we couldnt return the lights. Now, these are two sets of light that both went out within a couple days of each other. LEDs. But the worst thing was that nobody apologized. Nobody tried to help us. Didnt even offer to swap these out for the sames ones in the store. I cant remember the last time someone actually working in "Customer Service" was so completely uncaring and discourteous. I asked if this $20 return of clearly defective products was worth losing all of our future business. Yes, evidently it is. We left Orchard and went over to Home Depot, where we have bought and returned dozens of things over the years and NEVER has any kind of problem at all. When businesses get arrogant enough to not care about customers, Im not going to do business with them. Ive owned a store. I would consider it a total failure on my part if any customer ever walked out of my business feeling as angry and disrespected as Judy and I did at Orchard Supply.

Diana G

I love this store! Every time I go there I have the BEST customer service experiences. Theres always someone around to ask questions and they always go above and beyond. Today, the man in the plant department went way out of his way to be helpful and answer questions. Another time, a man in the hardware department took the time to explain their screw size display. Although they arent as big as Lowes or Home Depot, they actually have much nicer selections of certain items. I wish Id gone here to buy my cabinet knobs and pulls! So many more to choose from than the other Big Box stores! They also have really nice faucets and way better looking plant pots than HD or Lowes.

Tabitha Kangas

I love this store and shop there for business and myself. Debbie is wonderful every time I come in and she is a model employee and leader. The people and the service is excellent. I like the buyers for Orchard, some quality, some trend, some necessity, and this company is hiring the kind of people I like to work with when I am shopping. Keep it up Orchard!

Patricia Bumgarner

I have to say we were in for the first time today and we had a great experience, staff couldnt be nicer. Now granted I wasnt trying to return anything, Wonderful inventory. Lots of fun wandering through it .... more than a hardware store. Am only writing the review as I found this site wanting the phone number and happened to see the other two reviews.

Eric Chavez

If there were -10 stars thats what this place deserves! This place in Beaverton/Tigard interchange is horrible. One of the poorest customer service places that I have been to in a long long time!!! Stay on the highway and just go to Lowes or Home Depot, they strive to be good...this place doesnt!

shannon davis

Didnt tell me they were closing early due to the holiday when I called earlier about something being held for me, showed up 2 hours before their normal closing time and the woman at the door was horrible rude and snotty about it.

Miss H

I will never set foot in a Lowes or Home Depot again. When you walk in this place, you can just tell the difference. The employees are helpful. Everyone is smiling. The inventory is incredible. LOVE IT!

Travis Crosby

Thanks OSH for always carrying what I want! This Weatherwash wood stain is my favorite thing they carry, it ages wood to give it a driftwood look. No complaints for this OSH.

sean williams

Limited selection if you have a big project but if you forgot that one thing is great. Rarely busy and a few items you dont see at the other places.

Cam S

Super friendly and helpful staff. Store very clean and inviting. Will definitely shop again.

Chris Waymire

Ok selection, terrible customer service. You all realize theyre owned by Lowes, right?

Lidio Cardoso

Been going to OSH since I was a kid in San Jose. Glad that they moved up here with me!

Zane FunkFreely

Always helpful. When I had an issue, they worked hard to resolve it.

Paul Winquist

Friendly staff, a little low on varity, ok pricing...