Petco Animal Supplies

Category:	Pet Supply Store
Address:	822 W Arrow Hwy, San Dimas, CA 91773, USA
Phone:	+1 909-394-2037
Site:	stores.petco.com
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 43

Reviews 13

Holly Buhlman

This is a follow up review with the Petco in Glendale. In response to my previous review on yelp I was contacted by Ramon who had seen that I had posted my number on the yelp review (he left a message on my phone). I also received an email from Petco telling me that they would follow up with me via email. So I emailed Petco and got a response saying they would follow up soon. It has now been two weeks and I have had no follow up email. Then today I had a moment to give Ramon a call back. He is the person who left a message for me on my phone and wanted to "follow" up with me. He introduced himself as the manager of the Glendale store so naturally I thought, "oh, maybe he will be understanding and wants to help me out". I was wrong. He just recited the policy and then tried to bring my partner into it by saying "doesnt your boyfriend know the policy?" Which was very condescending to me (sexist too) and not the issue I was contacted by him for at all. The issue was I was sold icky fish and not my Partner. Which Ramon claims now is impossible because none of his other fish had it... well Ill tell you what, you can have fish with ick in a tank with other fish that dont get ick. The store was closed by the time I noticed other wise I would have marched right back in there and handed them the fish in the same baggy. Ramon proceeded to get a little angry and tried to justify the bad customer service by saying he tries to give his customers the benefit of the doubt. He then tried to tell me I was lying. I am college student who has taken courses in marine biology and oceanography. I dont need Ramon justifying his Petcos atrocious customer service. I was sold sick fish period. Im not talking about his other tanks. I was talking about the customer service I received and about the sick fish that were sold to me. At this point he continued on his justification rant and was saying he wont do anything to help me when I started to cry. I cried because I was in a spot where I was wronged and the company that wronged me was attacking me. I hate being a victim but I was further insulted by Ramons condescending words and his attempt to make the fish issue my fault. They contacted me and I called them back, now Im being yelled at by Ramon? I just wanted some fish. I had to hang up because he would not stop and was still being rude to me. I was not going to be verbally assaulted by the company that stole my money and sold me sick fish. I am over petco at this point and refuse to step foot in there again. It has become a hostile environment that has now cost me precious time and energy. I feel harassed and ask that Ramon will not contact me again. I will be personally writing a letter to the head of petco. I know that due to the nature of the situation my letter will probably be tossed in the trash but I will do it anyway. I was wronged and yes I understand their policy but they could have been nice at least. It doesnt seem good customer service is a goal of Ramons. I recorded the phone call. The previous review can be found on my yelp account since I am unable to post it on google because it exceeds the character limit.

April Arlidge

This Petco is now my absolute favorite. They were so helpful, kind, and spent an hour helping us decide what reptile to get our 10 year old for her birthday. The staff is awesome!!!

Jeff Fitzpatrick

Terrible!!! I stood by the fish for at least 30 mins and not one employee asked me if I needed help and I was one of 3 people in the store!!!!

Tamara Omobono

Everyone was super nice and helpful. They made sure we got exactly w came in for at the best price.

Tracy Triplett

They did a very nice job trimming and filing my dogs nails. Slow but very gentle

V Man

Nice associates, decent aquarium plants poor quality fish.

James Snelling

Petco has a lot of items. We adopted our kitties from here

Jose Cervantes

Todo gracias