PetSmart

Category:	Pet Supply Store
Address:	12741 Towne Center Dr, Cerritos, CA 90703, USA
Phone:	+1 562-263-2414
Site:	petsmart.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 12

Bat Cavess

PET HOTEL EXPERIENCE ONLY My dog is snappy, I know that, but it takes him a few minutes to warm up to you. I told the lady to let him sniff her and stuff and she replied with a "I know were trained to do that" so I was like cool she knows what I mean. I was filling out papers and I hear my dog snap. They told me that I was making him nervous and that they were going to try taking him to the back to get him to warm up. I was like "okay whatever you need to do". Literally a minute later, they come back saying they cant keep him here because hes being snappy. What I find really interesting is that my dog gets groomed regularly and with multiple groomers at once. The groomers I take him to calm him down and never give up on him so easily. Besides, groomers actually get more intimate with the dogs like nail clipping, anal glands, brushing teeth, ear cleaning, etc and theyve always gotten him to cooperate. It was EXTREMELY inconvenient for me because I had to go on a trip and I had to cancel and stay home with my dog all because they didnt even bother to try and befriend my dog. The only reason why I wont give this "service" a one star is because they were very nice at least. If your pup isnt a diva like mine, I sure itll all go smoothly. But if your pup is a tough cookie like mine that may require a bit more attention, they wont give them the time and attention he/she will need to make them feel comfortable at the hotel.

Victoria Fitch

Pet Hotel Experience: I was not happy at all leaving my boxer at this facility. It was my first experience leaving her overnight with anyone other than family. When I picked up my boxer she looked traumatized and literally I feel she was mad at me for leaving her. She walked right past me and went to my daughter who she knows but is not close to. She had pooped on her blanket and toy which she never has accidents at home and when I brought her home I took her for a walk then she ate, drank water, and literally went to her bed and slept. It took her a few days to be herself. She has 2 patches that look like she was bit and hair loss. I asked the manager and she said if she was bit it would have been noted. I paid for her own suite because I knew it would be a scary experience for her away from home. Shes a boxer she likes to play but gets along well with other dogs. I doubt very much if I would ever take her to any of these facilities. Horrible experience, I normally dont write reviews but like myself I saw good reviews so I gave it a chance. I think before a person decides to leave their pet they need to know both sides. I would not have put one star but it would not let me post.

derick rosas

I had purchased 2 boxes of treats, puperoni bites and all natural chicken treats. I bought these because they were a cute on the go product, but I found maggots infested in them. Returned them and manager didnt really seem to care. Just be careful and aware when purchasing treats for your pets. If it is a clear container like I purchased look around it before you buy.

Charlie Mora

Store is very clean and organized, friendly staff is always available to help

rosie Perez

Melissa and Monica were awesome. Excellent customer service.

Manuel Flores

The staff at this store is very helpful

Netti C

Really nice. Very helpful staff. Pricy.

Kristin Mattoon

Helpful, friendly, and professional.

Julia Fleming

Customer service here is fantastic.