PetSmart

Reviews 38

IS

Isabella Ramirez

I came in trying to exchange a travel kennel I had gotten as a gift. My dog is too small for it so it was of no use to us. Since it was a gift and I didnt have a receipt, I was just looking to exchange for something else. The cashier had me wait for 20 mins till he could find a manager. Im not blaming him because he told me he was new and was being very polite, but when the manager she was rude and answered the phone before she had come to help me. She was even rude to the customer on the phone and hung up on them after she answers their question. No goodbye or anything. So before I could explain she said I could not exchange without a receipt. I tried to get a word in and say the travel kennel was given to me as a gift from a family member since we were planning on going out of the country. I tried saying my dog was too big and she cut me off. I was so shocked by how this manager handled this. Im a regular customer and Ive never been treated so badly at this store. Luckily I went to the Huntington Beach- Edinger store and the employees were so nice and helped me with my issue. I was very disappointed with how the manager Melissa handled that situation. She should not be a manager when she lacks customer service skills.

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MA

Maggie Galvan

My boyfriend and I brought our 3 year old dachshund here to get his nails trimmed and it was not the best experience. The girl who checked him in was not friendly at all and it seemed like she didnt like her job. She didnt warm up to him or pet him and make sure he knew who she was. She took him back and immediately tied him up to the hook like usual. She tried to start cutting his nails on her own but he refused to allow her. Another girl came to help and they tied him up even more. My dog refused once more being this tied up with 3 different leashes. I thought these people were professionals but they definitely are not. We got called back and they said we should try the vet or to get him sedated to do it. I was upset with this response. We located the nearest veterinarian and the lady was very friendly and pet our dog and held him and showed him love. She took him back and was done with his nails trimmed in 20 minutes. Dont take your dog here if theyve never gotten their nails trimmed and are hyperactive dogs. Terrible customer service and Ill never go back.

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RO

Rod Acurio

Flea medication 100 dollars dog food 60 dollars and dog food I buy every month..... crickets every week and I have to walk around for 30 mins waiting for someone to help me find a product I need for my german shepherd.. I told the register I need help she paged someone and they didnt even make it I left and is the last time I go to this store and guy at the cricket stand sees me and looks back at his phone I see a girl and I ask her she says shes on her breAk but is shopping wow thanks for nothing. I own a business and when I see someone who constantly comes back I make them feel like theyre movie stars and answer and help them out with anything they need just because of the amount of money they have spent and they always keep coming back

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William Smith

We bought my brother two bearded dragons for his birthday in late September and one of the two we got looked sick/very skinny but we decided to get it because my brother has had them before and had them for years, well the one that looked sick when we got it died this morning but the other one is healther than a horse, I feel really bad for him but if we didnt get the lizard from there it would have died alot sooner

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MI

Michael Fennell

Whatever supplies you need for your pets, you should be able to find them here. Be aware that they will ask for your name and e-mail info at checkout. This information will be used to market you and will.probably be sold to others so, use caution and dont give them any info that you dont want to be shared. These stores are usually well-stocked and the prices are about what you would expect to pay.

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Kelly F.

As far as the supplies and cleanliness goes they are really good. As far as the animals,(reptiles) the staff have no clue on how to take care of them. I swore one of the Geckos was no longer alive and the clerk informed me that yes it was, and she had to force feed him earlier. If she did or not, who knows, but once again, to many animals and not enough space.

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ME

Megan Pahwa

Ive been coming here for over two years! Absolutely love how my dog gets groomed here. I have a Golden that gets a bath in winters and shaved during the summer. All the staffs are really nice and helpful

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Napoleon Jackson Jr.

Next to the Dog Park this is my dogs favorite stop. Its not often you find a place where the "Whole Staff" understand APBTs. And with the sale alerts I save on every shopping stop.

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Justin Gomilla

This store is very organized and the employees are knowledgeable. The plazas parking is not too hard to navigate and shopping was a breeze.

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WA

Wayne Zitter

Took my boy Zack (Siberian Husky) in for a grooming/bath and Debra was 5 ⭐️ all the way!!! Zack thanks you too!!!

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Carlos Cardenas

I get all my fish here they been with an for about 4 years and they have everything I need to keep my tank clean

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Shauntel Draycott

they wont work with all types of dogs even if you give specific instructions about certain things

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RA

Randy Garcia

always love coming here with my pet dog and on doggy dates to look at the cute animals :)

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JE

Jessica Dinh

The grooming services are great! Went in for a nail trim and it only took 2 minutes!

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Sheila Fox

They have EVERYTHING I need to take care of my peanut ( my dog ) . Very helpful.

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ER

Eric Fyre

Small so the selection isnt the best but they make up for it with good service

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DE

Debra Weir

I groom all 3 if my dogs. My dogs like the groomer very much. Thank you guys

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SO

Sonia Ortiz

Me gusta la variedad.

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GA

Gabriela Perez

Great experience. ....Thank you Jessica for taking care of Mias grooming.!!

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RO

Roshearose Ruiz

Just ridiculous! I had such a bad experience. Very frustrating!!!

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GL

gloria salas

Love coming here and signing up with pet perks is awesome love it

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EF

Efrain Gonzalez

Very friendly place awesome with pets will take my Frenchie back

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PE

peggy perez

Very helpful never any waiting they do a good job my dogs nails

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ME

Melissa Martin

Its great and staff is pretty good at remembering faces

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DA

David Myers

Always great selection of pet food and accessories.

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MA

Mairia Rivera

If you a pet at home youre gonna love this place

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FE

Feli

Friendly staff, good selection of pet products

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GA

Gary Stockburger

Always a good experience with Edwards wash.

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SH

Shirley Armstrong

Have my dog groomed here by Julie.

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MH

MH Nguyen

Petsmart coupon codes save money.

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MI

Mirian Melgarejo

Ladies who work here very helpful

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ER

Eric Cao

Clean store, good customer service

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LO

lopez lopez

They treat your pet as a baby

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SU

Suzie Williams

Only place I buy my pet needs

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BR

Brittny Brisco

I buy my pets food here

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AL

Alain Arroyo

Great for grooming pets

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KA

Katherine Griffin

Its ok !

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JO

John Cha

Why not

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