The Home Depot

Category:	Home Improvement Store
Address:	3555 Sports Arena Blvd, San Diego, CA 92110, USA
Phone:	+1 619-224-9200
Site:	homedepot.com
Rating:	4.1
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 24

Ryan Chandler

I have had the worst experience with customer service at this home depot. I had issues with multiple orders coming in late, and then when I called to inquire about the orders, I never really got anywhere over the phone. In one instance where I ordered a tub, toilets, and sinks, I was originally told it would take 7-10 days because they were in stock. I called back 10 days later and they told me it would be another week. I call back a week later and they tell me it should be in by the end of the week. I called the next week only to find out the sinks had been backordered so nothing had shipped. So it ended up taking a month to get anything when I was originally told 7-10 days. At other times, when inquiring about orders (and once with a complaint about installation, which was the installers fault, not home depot) I was told I would get a call back the next day or at the end of the week. Every single time they told me they would call me back (at least 10-15 times), they never did. This home depot has been a constant source of delay for my home remodel, and I will never do business with this home depot again.

T Nightingale

The employees are always pretty cool. Some have come to recognize me and welcome me back, and they love my dog. Ive never had a hard time finding assistance and someone is usually close by to ask if I need something. Just yesterday I was looking for a new toilet and no less than 5 employees offered to help. An employee who happened to be outside even helped me load it into my truck. Might not be a big deal to some, but for someone like me (kind of reserved and not always willing to ask for help) its really nice. For a while I avoided the store because I was constantly dodging salespeople when I just wanted to get in and out quickly. This has improved. I always find a parking spot, I almost always find what I need, and the vibe is always pleasant.

Benjamin Choularton

Ive found a standard store layout, decent product availability, and good to great employee advice/help the past few visits. A factor thats likely to have helped with employee availability is time of day, as all recent visits were in the 830pm to 10pm range. With a few older, previous visits, I experienced less than stellar service and one genuinely bad experience, hence 4 stars. However if things continue as they have been most recently Ill update this review.

A Private User

Nicholas in the hardware tool section was great! My friend found a great little piece of fencing for sale that was no cut final sale. We needed it cut. The first employee was not very helpful and told us he couldnt do anything because it was store policy not to cut.... So my friend asked Nicholas and he offered his help in the DIY cutting section that the other guy failed to mention... He showed truly great customer service skills

Brian S

At this point everyone has been to a HD, so I doubt one more review is going to change anyones mind, but...this particular location is solid. The general staff are hit or miss, but the Pro Desk people are helpful. Its impossible to escape HD without buying a bunch of stuff you didnt think you need but now realize is necessary to keep your house from falling down.

A Private User

I went in to grab a few nuts and talked with an employee in the hardware section for a few minutes. While they didnt have what I needed (minus a star) the gentleman was very helpful and pointed me to two or three other places in San Diego that did have what I wanted. The remaining stars are for service!

Christopher Loscomb

Once they get to know you, and you get to know them,its not bad. Sometimes when you get to know employees of a certain location or business, you learn who to avoid. Theres know one at this location that I try to avoid. Even when Im asked if I need help, they back off as soon as I say no. Love ob

Ben Bloom

I swear every time I walk into a Home Depot every employee bee-lines for the door. I have struggled to even be acknowledged here and at other locations for years. Not for people looking for advice or help, but great if you know exactly what you want, and exactly where it is in the massive store.

Bill Cooper

I wen to this Home Depot to pick up some plumbing supplies and a few tools to add to my toolbox. The help that I got in the plumbing section was terrific, however it did take me a while to find the help. I was surprised in how busy the store was and yet the check out process was extremely fast.

Phil Cox

Very disappointed. Tried to show my military ID but was declined by an arrogant employee that claimed to be a veteran. Its a shame that such a big company would train their employees to not take care of their own countrys service members past and present.

Raleigh Leslie

Great selection, prices, service and website. This location is near my house and is always easy in and out with what I need for any project. Nice big parking lot. Free coffee for paying customers in the morning if you go in the contractors entrance!

Ralph Siwundhla

Deanna is probably the rudest customer service person at all of the Home Depot. I have shopped at this location for at least 15 years. Another clerk was helping me and took it upon to jump in and jump up. No one asked for her two cents!!!

Hugh Knox

Employees are helpful...better know where your going and what your getting on the weekend, because its hard to find an associate available.. not their fault, they are just overrun. I rarely ask for help, hence 4 trips on a single day.

Andrew Simon

They have what I need and helpful apps to find it And considerate enough employees to convey when they dont know where something is. There are so many parts and its better to not go on a fishing expedition in the first place

James Boza

Stopped in yesterday to pick up a new sprinkler head, hose, and fertilizer. It was busier than I was anticipating but it didnt take long for us to get in and out. Robb helped us find the exact match to our sprinkler head.

Amadeo Benito Sierra Gonzalez

Aunque no compre yo nada , siempre me gusta caminar los pasillos de Home Depot...

Marshal Dvorak

It is IMPOSSIBLE to get somebody to answer a question over the phone. You will be transferred and transferred, and put on hold repeatedly, and no one will help you. Pathetic...

Brenda Watton

This location consistently has everything I need whether its paint for my art projects or plants for my garden. I love this store and the staff are so helpful and friendly.

Geoff Schellack

More employees are needed! It is frustrating to pace the aisles looking for someone who can answer a few basic questions. Otherwise, great store and selection of products.

Michael Kouris

Unless you know what your looking for you are out of luck. Cashiers are nice but there are very dew qualified people to help in the isles

Ruben Sandoval

Huge location, much bigger than other Home Depots, helpful staff, excellent selection, some good deals, and no lines at checkout.

Shawn Davis

This place really needs employees to stop stocking shelves and help customers during the middle of the day when its busy.

cruz cordero cobian

Buen lugar , todo bien acomodado y en orden

Eric Ortiz

Good store and typical Home Depot experience. Staff can be a hit or miss. We mainly go here for the convenient location.