Verizon Authorized Retailer - A Wireless
| Category: | Cell Phone Store |
| Address: | 2330 Sunset Blvd #100, Rocklin, CA 95765, USA |
| Phone: | +1 916-663-5481 |
| Site: | awireless.com |
| Rating: | 3.3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 8
Reviews 13
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Kurt Willmon
DECEPTIVE! NOT an official Verizon store but they try to make it look as if it is. Store is actually "A Wireless". Sign has giant letters that say "VERIZON WIRELESS" with tiny letters beneath that say "A Wireless | Premium Retailer". Since Id be traveling soon, I asked the sales rep if I could take a newly purchased hotspot back to any Verizon store during the return period. He said I can take it to a wireless store, purposefully de-emphasizing their real name to make it sound like I can go to any wireless store. If he had clarified that I can take it only to an "A Wireless" store, Id have asked about locations then not purchased it from them because, where Ill be is hundreds of miles from the nearest "A Wireless" store. However, there are a lot of official "Verizon Wireless" store nearby. Also, they charged a $40 activation fee. A week later I found out real Verizon stores charge only $20 for activation.
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A Private User
This location is the best kept secret in the Roseville/Rocklin area for multiple different reasons. The sales reps are all personable and reputable individuals with a focus on customer satisfaction and they are knowledgeable of all verizon products as well as their main competitors. I bought my HTC Incredible 2 from this location and the manager (goes by the name of Emanuel) was very helpful and considerate in his approach. He helped set up my phone for me and even gave me a brief tutorial on how to operate it. He also informed me of a droid class the store hosts on every other saturday, which made me feel even better about my purchase. Overall, great customer service, discreet location makes for little to no wait, and great management/staff will keep you returning to this location over any other in the area.
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Dee Nev
I spent over $1,000. on a IPhone 6 plus 120gb and 3 months after I bought it the speakers quit working and because Im (considered trash to them) "pre~paid" they will not warranty it! Or even discuss it with me... Guess lesson learned~ dont be prepaid because to them your not worth what they scrape off the bottom of their shoes... Better to overspend every month with an "account" so they can overcharge you everytime you go over on your data! There are a lot of other companies that WANT my business~ guess its time to switch! Thank god Im prepay! (Otherwise Id be stuck in a contract and wouldnt be able to leave without a hefty fee! Funny how that comes back & bites them in the ass!!) Ill just take my screwed up iphone to Apple (they will warranty) & my cell phone "pre~paid business" to a company that really wants it!!
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Linda Beatty
This store is the worst experience I have ever had for any product. Be warned: this store fraudulently sold me a used Iphone 5 that has not even been available for 2 years. They represented it as a new phone and the model just below the Iphone 6 and charged FULL retail price. They did not disclose that it was an old, used phone, as required by both Apple & Verizon.They refuse to make this right. DO NOT EVER DEAL WITH THIS VERIZON STORE.
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A Private User
We went to another Verizon store by the Galleria and they told us because we bought the phone from a different store they couldnt help us...frustrating. But when we called this store they were kind, friendly, and helpful. They explain how to trouble shoot it over the phone and then told us to just bring in the phone...not a problem! I would highly recommend this store and expect good service every time!! Thanks!
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andre kalinyuk
The worst experience ever, assistant manager and store manager have no experience in dealing with customers and giving wrong info on the edge plans, been dealing for 3 months now and still no answer on their part, basically playing cat and mouse game, sick and tired of dealing with store and their customer service staff, stay away from verizon retail stores specially this one.
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Pauly Buschmann
This is the best Verizon store in the entire Rocklin area. I have a good relationship with the manager now and he has helped me get out of the Apple world and into the world of Samsung! Getting a phone can be a very complicated process, but have trust in these guys, they are truly there to help!
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A Private User
By far one of the best experiences I have had at a Cell Phone store. I didnt feel rushed or stupid and I had a lot of questions. I am new to the Google smart phone and they helped me out for over 30 minutes without making me feel like they were annoyed! 5 Star Service!
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A Private User
Everyone at this store is very helpful and knowledgeable. The android class was very useful in helping me to get going with my new phone.
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D. Williams
Great customer service! Very knowledgeable and courteous! I will definitely recommend this location to all my family and friends!
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Jeff Mckenzie
Do not shop at this location The products are substandard they do not stand behind them
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Leah Dough
Always friendly and helpful
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paul conti
Great service
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