T-Mobile
| Category: | Cell Phone Store |
| Address: | 5383 Franklin Blvd a, Sacramento, CA 95820, USA |
| Phone: | +1 916-476-3853 |
| Site: | t-mobile.com |
| Rating: | 3.7 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
Location
Photos 22
Reviews 44
PA
Paul Jubb
Twice today I called the store at Franklin Blvd at 3:37 pm and at 4:57 pm. Twice I was put on hold. The first time I waited for an unusual amount of time, and then I just waited to see how long it would take for the staff to answer the phone. After 1 hour and 17 min I just hung up. The second time I called the store and again I was placed on hold, so after a long wait, I decided to wait to see if they would ever pick up. After and hour and 28 min I again gave up. THIS IS A WARNING TO NEW CUSTOMERS, UNLESS YOU ARE PREPARED TO GO INTO THE STORE TO GET YOUR QUESTIONS ANSWERED, FORGET ANY CUSTOMER SERVICE ON THE PHONE. I have never incurred such RUDE PERSONNEL answering phone. It is very obvious to me that the personnel have never had any training on how to answer the phone, let alone render customer service. I was also in the store on Saturday the 6th of June to pick up a signal booster. The clerk who helped me was not sure of the device I was asking for, so he checked with his manager. The manager confirmed his suggestion. I had my technician on the phone to clarify the devise we were asking for and still we got the same answer. When the technician installed the devise, sure enough, wrong devise. The devise was for use with WiFi, which both representatives were told at the time was not what we needed, but we foolishly believed the store representative was correct and we were wrong. The store personnel are just not trained to deal with anything that is not a hand held telephone. Simply stated, customer service at this store really sucks.
JO
Johnny Bravo
Needed to return a T-Mobile CellSpot that was sent to me by a T-Mobile representative for an issue that was resolved by something else. When I arrived, I was greeted and added to a waiting list with a wait time of about 30 minutes. Definitely try to avoid going into the store late afternoon or evening as this is when most people are coming in. Was somewhat uncomfortable waiting inside of the store, not sure if their AC wasnt working or what the deal was.
JO
Jorge Calderon
muy mala atencion siempre estan distraidos haciendo otras cosas y por eso siempre me ha ido mal en esa tienda y como yo no hablo ingles siempre tengo que ir ahi pues en otras tiendas no hablan espanol
JO
Jordan Brown
As a former T-Mobile employee, I dont understand how the guys at this location meet their monthly goals let alone sign anyone up for service. Theyre so anti-social it seems. I had to engage and walk my salesman through MY purchase, HIS sale. I try not to be over critical as a former employee but, even the other customers were hearing the crickets and aware of all the dead air. Maybe its because I DIDNT speak spanish? Hmmmmm
BE
Belynda Yang
Came to upgrade my phone a week ago, and to my surprise everything went well and I walked out with the new phone I wanted with out any hassle. The lady who helped me was very nice, answered all my questions, and even let me finance my case and beats headphones with no interest! I dont know of any other place that lets you finance with out interest so I thought that was cool.
CH
Cherilyn Bradock
I have visited this location several times and they always seem to be super busy and have long lines. This is the reason for 4 stars instead of 5. Other than that my experiences here have been pleasant. The employees have been very helpful and nice. I will continue to use this location.
SE
Sergey Gerbel
Bought my Note4 there two years ago. The Hispanic guy there was very polite and professional. Explained how all the policies work and offered some nice accessories that I needed. Im satisfied with their good customer service.
AL
aldrin Gastelum
Siempre muy amables, me alludaron con un telephone que perdi.
ES
Esteban Hernandez
Great staff, but long wait, also noy much seating. Other than that evwryone is super friendly. They make sure everyone get signed in as soob as they arrive
KR
Krystal Robinson
Amazing service. Walked in to transfer data from old phone to a replacement and she went out of her way to make it happen even if it cut into her lunch.
CO
Concepcion Magallon
Muy buen servicio. Muy amables, siempre me atenden bien.
2S
2Savage2SaySorry Inc.
Great service they welcome you as soon as you walk in and if there busy they at least take your name and put it on a list making things go quicker
MA
Mala Chang
Always look for Juanita when you go in. She is knowledgeable and have the best customer services!. All problem solved in one visit!!!
JO
josefina cortez
The service was just simply bad the employees had no respect towards each other .I will never go again!
SA
salas painting
Horrible store to get service. I was added an additional line for a service I never requested.
LI
Lizeth Fuerte
Muy buena atención en español
AY
Ayu yukie
We greeted right away, even if it was a busy day for them. And they are very helpful.
AN
Anthony Davis
Very nice staff, theyre very knowledgeable. Is there always packed every time I go in
RO
Robert Dean
Slow and unhelpful. My experience with this store makes me want to change carriers.
LA
LaShawna Scardina
Typical corporate mobile phone store. Usually pretty busy. You may have a wait.
NO
Noemi Silva
Im happy with the customer service. Juanita did an awesome job helping me.
DY
Dylan Aebi
Nicest T-Mobile ive been to. Priced right and nice people.. Will return
JU
Juan Vera
Muy buen servicio
FE
Fernando Rios
Really great service, nice polite and answered all my questions.
MO
moreno babydoll
Good customer service no doubt but they are always so busy
AD
adel heidari
They sharj me $236.00 for 2 line unlimited every thing..
JE
Jesus Dios
Mi negocio
CO
Courtney P
Helpful employees at this location but theyre very slow
AL
alan-michael danner
Take to long to get to custmer sometime
NO
Nova Liang
Some time it doesnt fix the problem
BO
Bob Dole
Unhelpful and not very knowledgeable
SY
Sylvia Fagan
Very helpful n service is awesome.
LU
Luis Medrano
Long lines, customer service is OK
BR
Briggett James
My cell phone company its great
TH
Thomas G Stewart
Knowledgeable,well staffed.
SO
Sonoria Mosley
Berry good customer service
PH
Phyllis Fultz
Great customer service!
RI
Richard Densby
Good customer service
PE
Petra Lopez
Enjoy my service. .
?
向文宇
Great service
KE
Kelly White
Good service
JO
Joker Cobian
In and out
HE
Heidi Vernon
Liked it
MA
Marlone King
Slow
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