Category: | Cell Phone Store |
Address: | 1049 Cochrane Rd #170, Morgan Hill, CA 95037, USA |
Phone: | +1 408-779-0400 |
Site: | gowireless.com |
Rating: | 3.6 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM |
AA
Aaron J Riggins
Went there yesterday to upgrade my sons broken iPhone 5. Before coming I spoke to Verizon over the phone and looked on their website to research pricing and options. This store is NOT an official Verizon store, it is a retailer. There was only ONE employee helping someone so I had to wait a while to be helped. Fine, not a big deal. When I finally got help, the price they were quoting me for my sons upgrade was $100.00 more than what Verizon had advertized. I asked about the discrepancy and the person working there made a few phone calls to "look" into it. He still said his pricing was accurate. I left and went to an actual Verizon store on Blossom Hill. They had around 10 employees working, were way more professional, and had accurate pricing ($100 less than other store). Had I not done my research ahead of time I would have been ripped off. What a scam. I cant believe Verizon lets these snakes get away with stuff like this. Minus 10 stars. Avoid at all costs.
SH
Shawna Smith
FYI: There are two Verizon stores in Morgan Hill. This store on Cochrane Road has excellent customer service. Short wait. Everything I needed was in stock. The person helping me, Jeremy, was pleasant and professional. He was knowledgeable, making sure he understood exactly what I needed. The items were in stock. He explained how the items work and the warranty for each. This store deserve 5-stars because of my experience today. Based on my previous experiences at other Verizon stores, I recommend the location on Cochrane Road.
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Robert Decair
Im sorry to see there isnt a half star here, becouse i would have used it. They were utterly void of costumer service. WAITED FOR AN HOUR WITH ONLY ONE PERSON BEING HELPED IN FRONT OF ME! Then they asked to help the gal who walked in 45 minutes after me. The store had only two costumers waiting for an hour, so they knew who was next. POOR, POOR, POOR Ends up there was a quick answer to my question that could have been addressed an hour earlier.
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Jason Childers
Professional and helpful staff. I highly recommend coming here over anywhere else!
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Allof Hogen-Esch
Really friendly and helpful. Good deals as well.
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MO MO
Customer Service was awesome! Very helpful.