T-Mobile
| Category: | Cell Phone Store |
| Address: | 1185 Colusa Ave R, Yuba City, CA 95991, USA |
| Phone: | +1 530-673-3216 |
| Site: | t-mobile.com |
| Rating: | 4.1 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM |
Location
Photos 14
Reviews 26
MI
Michael Mader
They hustle you, they start grabbing all kinds of accessories like a case, screen protector, and car charger, I asked are these free and get a yes but end up charging you for them, when you confront them about it they play dumb. When I went to use my phone insurance they told me it was gonna cost about $400. Called tmobile customer service and they said no it cost nothing thats the point of insurance. Store told me i couldnt have it shipped to my house, ok no big deal. Went to pick up the replacement that was shipped to the store and they tried to charge me some $200 fee, called tmobile again and they said no theres no fee and told me i could of had it shipped to my house.
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Rob Hallock
Went in expecting the usual sales pitch for the "best plan and phone" and had a totally different experience. The biggest shock to me was the associate that helped me pick out what I needed and a price range not much bigger that my previous payments. She was well versed in her electronics, told me everything right off the bat regarding every phone that did what I needed for work, and never once did I feel pressured from her when we went through just about every possibility. Im lucky that I had a very knowledgeable employee and have never been happier with my service as I am now.
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Arun Kaushal
Very worse customer service after purchase, ...no response after purchase done.. During your purchase of service be careful, verbally they offer you free accessories, but they are adding those all in your monthly payment plan, which you paying back to them in payments with interest. After sign the service they don’t response very well and there manager not come to front for resolve the issue. I had very bad experience with this store. I been there 3 time to resolve issue and call then 6 time my issue not resolved and I cancelled my service.
SW
SweetAshlie
I went into the store to get my brother a phone into my plan. Employee Kaili explained the process of how to trade-in his phone for a new one. After, she was able to put my account on a small business account. As Small YouTuber, honestly I was hesitant. I showed her the paperwork from my network and worked right away to getting things changed. After all said and done I was able to get a new phone for my brother & get all the perks for my account. Thank you Kaili!
EI
Eileen Safford
Amazing service and so awesome on product knowledge. I had a million questions and he Raman was able answer all of them and he showed me all the speakers and said what he thought of all of them and based on that I went with the tmobIle pink megaboom speaker. He is a great asset to TMobile and we also bought head set tone for my son a 180 dollar value and would trust Ramans expertise on all your products.
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James Klement
I came in needing to acquire a new phone when I switched over and was welcomed with curtesy. I was introduced to Kaili to take care of my needs. She was easy to talk to and professional which made my experience here smooth and hassle free. Her experience with the phone I chose made it easy to grasp and with a new phone and accessories, she had me ready to go with zero issues.
JE
Jessie Brown
Do NOT fall for their leasing scam. We were told we were making payments on our phone every month so we didnt have to pay it all at once. Turns out a year later now that they say we owe $200 on each phone or we can get a new phone and start all over with a new lease or we can just turn in the phones all together. Just BS this was not told to us.
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Debbie Tipton
The T mobile store in the Yuba Sutter Mall is the worst T Mobile store I have ever been to. I drive 45 minutes away just to go to a different store. I have had a problem every time I have went there. To much stuff to list. It would take all day. I love T Mobile, but hate that store. They have no idea what they are doing! !!
WI
William Rose
Had fabulous service went prior to boost mobile and was terrible unsatisfied by the costumer service so left and as soon as I walked in to t mobile I was instantly greeted by David and felt like I was welcomed all the time of me being thete. I bought phones and will definitely be in again
CA
Candace Sattetfield
I came to tmobile last night to do a jump upgrade but my phone wouldnt turn on. Jas saroya tried to help me get it on but couldnt. I came back today and he helped me get a new phone and some accessories. My experience here was great today. Thank you.
AV
Avies Krayze
I got my name put on a list and then I stood in line for over an hour while 3 other people behind me in line were seen. They need another location so they can handle their customers faster. It sucks having only one place in town to go to.
MA
Mario Diaz
Me gusto el proresionalismo con que fui atendido por el trabajador de la tienda T-Mobile gracias a jose
TE
Tera Hoisington
Jose has been amazing !!! Hes so helpful and always has a huge smile on his face !the only reason I keep coming back to t moble in yuba city is because of him ☺ thank you Jose for being so freaking awesome !!!
PA
Pao Xiong
dont go here, they suck at customer service, they walk to the back for like 5min looking for something like they dont know where it located. they make you wait forever. better off go to different one
MA
Mary Ingles
Went in the Yuba City Store to Jump my phone. Very undecided I returned 3 evenings in a row. Jesus, Joshua and Scottie were the best. Helped me in making my decision and gave GREAT Customer Service.
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Frankie V
From the moment I walked in customer service was #1 scottie, Jose, Steve and Melina were very tentative in assisting me with getting a new phone. Thanks to everyone at the yuba city tmobile store.
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Britta Holland
My boyfriend and i switched over and it was the easiest thing. Jas was a great asscoiate and helped in picking our new phones and madevthe transition super fast and easy. Thanks
JU
Justin Guzzardo
Jose did an amazing job helping me get a new phone after mine broke. Not only was I able to get nice phone but one within my budget. So hepful!
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Don Temple
Very great. The lady that helped me was very professional. Her name is Kaili and works in the Yuba store.she is very nice and patient.
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Rafael Perez
Staff was excellent and went above and beyond. It was a great experience. Melina also went way out of her way to assist me.
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Aneel Maan
Had a great experience at this store. I went in for what I needed and came out in under 40 minutes. Fast friendly service.
MA
Martha De Leon
Jose M. at the Yuba City Mall knows his stuff! He always has a smile on his face, which is rare nowadays. Thank you!
JE
Jesse Davis
Jas was extremely helpful and patient with me, I am a dinosaur when it comes to phones. He is a great asset
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Lisa Lind
Joshua, Scottie and Jesus were all very helpful, got every thing fixed for me and made sure I was happy!
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rachael taylor
Jas, was very helpful, and the whole team works together, which is very refreshing, thank you...
DE
dennisnjulie dennisnjulieyoung
Raman helped us Christmas Eve. He made us laugh with good- natured jokes! Well done.
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