T-Mobile

Category:	Cell Phone Store
Address:	110 F St c, Davis, CA 95616, USA
Phone:	+1 530-231-5671
Site:	t-mobile.com
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 11

Reviews 17

Alexandria Lagoo

The first time I came here, things went fairly well. My mother and I were switching from Verizon to T-Mobile (one of the best decisions in my adult life). We decided to do it before our next billing cycle, so we went in right away. A retail associate, Alfonso, helped us with our purchase and switch. Although we were the only ones in there, the process took forever. He was sweet, but honestly didnt know what he was talking about. He kept retracting statements and re-explaining. Finally, after two hours of back and forth, and wishy washy methods of "looping" certain contract prices, we left the store with 3 new contracts. Since then, Ive only returned to the T-Mobile store when my iPhone broke(switching from Apple to LG was also one of the best decisions). I walk into the store, and Alfonso greets me again. Hes frazzled, per usual, and asks me whats up. I tell him Im in need of a new phone, what can he show me. He shows me a few phones, but Im sold on the V20. He checks to see if they have it in stock, but since they didnt, he said he would have an associate from ANOTHER location in Sacramento drive ALL THE WAY to Davis to drop off the phone. I say okay, I need the phone, when can you have it. It was Monday, getting late, and I needed to finish a midterm paper and he told me he could have it on Friday. I said, Im really busy, and Id rather not wait that long, my phone is no longer functional. He asked for my number so he could call me on Tuesday to see if the phone came in earlier. Tuesday comes and goes, and he hasnt called. When I called this location, they said he never showed up to work and that my situation hadnt been relayed to anoter associate. Alfonso never held his end of the bargain(as in he never called or emailed, even though I did), and Im thoroughly disappointed...

Matt Sidor

Had to go in twice today for a technical problem with my account. The first time I worked with Alfonso, and he was great! Super friendly, asked me lots of questions to try to understand the problem. He was stumped by it, so he called technical support and they were able to work it out together in about 30 minutes. I was really impressed by this experience. Later that day, I had another technical problem. I came back to the store, and this time George tried to help me, and he was very rude and arrogant. When I told him I had a Nexus-model phone, he immediately wrote off my problems to the fact that it was a Nexus and basically told me I would need to call Google for support or get a different phone...without even trying to understand the problem more, or try different things to fix it. I told him this was unacceptable and asked him to try some different things before I left. He silently tapped away on my phone for 30 minutes without telling me what he was trying to do with my phone. In the end, he said he wasnt able to fix it, but he also didnt try calling tech support and he didnt ask me very many questions to explore the problem. He seemed like a really smart kid who presumed that if HE couldnt find an answer, no one could. I was really turned off by this experience. So, one great experience, one awful experience. Seems like it just depends on which employee you get and how invested they feel in helping you out.

Henry Calanchini

I took an old Nokia T-Mobile phone in to purchase a pre-paid SIM card. I planned to give the phone to a homeless friend. The employee who helped me was very knowledgeable and did a great job! He ran into a problem trying to activate the card, called T-Mobile and patiently spent 10 minutes working through the process to activate a $10 card. My buddy who was with me suggested that maybe the activation fee could be waived. The employee - I wish I could remember his name - went to the back and checked with his manager, Luis. Luis came out and said "sure" he would waive the fee since it was for a good cause. He was very nice as well. The whole experience was positive. I recommend this store based on my experience.

Dawn Coder

The employees are very friendly. I dont expect the employees to know everything, but the ones I talked to knew the information I needed. The associates at this location are great and because of this I keep having friends and family visit them too.

lina toncheva

Awful experience. 0 starts. Super unprofessional, none of them know what theyre talking about. Called on the phone to ask about a specific phone and the straight up told me hes not familiar with whats going on on the website.?!

Daniel Johnston

The staff are very knowledgeable as well as friendly they helped me save a lot of money by offering a refurbished note 3 they have good service for the money and plans to match it helps me in my daily life and in business

Keenan Lorenzato

Never has phones in stock. Ive tried to get phones from them in the past two years and they have zero inventory. Its a joke to go there looking for a phone.

Aneel Maan

Didnt end up buying anything from here because there was poor selection and overpriced devices, but the staff was very friendly and helpful.

Pat King

We received 2 phones as gifts and Alfonso was wonderfully patient & thorough in getting everything switched over. Thank you!

Sarah Jernigan

Felicia and Keisha were amazing! So glad this location opened and is finally closer!! Love TMobile.

Michael Amster

There is a horribly smelly perfume smell in the store. Gave me a migraine coming in the store

Leisha Cook

Not even a T-Mobile customer, but I got great service here when purchasing an accesory.

Ben Lerch

Friendly staff answered my questions and able to help me quickly.