Parts411

Category:	Motorcycle Parts Store
Address:	157 Stare St, Pomona, CA 91766, USA
Phone:	+1 909-593-8768
Site:	parts411.com
Rating:	3.2
Working:	9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM Closed Closed

Location

Photos 53

Reviews 8

Thomas Weist

stay away! stay far far far away!! pep boys could do a better job!!! first, they stripped the retaining pin in my front brake caliper and said it was like that. I had changed the brakes last, it was not stripped. LIES! second, they gave me a bogus estimate. even up to the point when I dropped the bike off. I repeated the original quote to Charlie (the owner) and he nodded indicating he acknowledged the quote. I guess that was before they screwed up my brakes, then charged me not only for the part, but for the time/travel to get it. here comes the fun part. when I went to pick up my bike and was told the cost, I balked. when they gave me a breakdown, the cost had doubled to mount new rubber, not to mention what they were charging me for screwing up my brakes! the desk guy had some woman come out to speak to me. she was rude, unknowledgeable and unwilling to listen. the spineless owner, Charlie, was in the back. I could hear her talking to him each time she told me to hold on and went to a back room. really? when I told her I would be disputing the charges to my discover card, her response was "sorry, we only take cash", which they clearly dont, as the credit cards they accept is clearly displayed. I quickly left the office and went outside behind their gates as to not get locked out and called 911 as she really thought I was going to leave there without my bike. in summary, the owner Charlie is a liar and a cheat. his mechanics are inexperienced novices who shouldnt even work on THEIR OWN bikes. he is also not much of a man, as he had to send his girlfriend/wife out to do his dealings with an unhappy customer. youre better off going to berts (I cant believe I just typed that). at least they have a level of professionalism. pay attention to the other reviews you see about this place. take heed! theyre true. do it yourself or go elsewhere!!! a note to Charlie; dont bother responding or submitting a rebuttal, youve already proven yourself to be a lying unprofessional business owner. there must be an awful lot of idiots out there to be in business as long as you have.

Jeff Polich

After going to Berts and getting a over priced estimate I remembered a buddy telling me about Parts411. I am sure glad I did, to get my KTMs carb cleaned, valves adjusted, and change the oil and filter it was $300 dollars cheaper than Berts. But more than the cost savings was the level of service I received, first the owner took me for a tour of his shop and introduced me to his mechanics as they talked me through everything I was going to have done to my bike. Then they called me with updates on how it was going and the issues they had found and repaired. My bike was done a day earlier than they estimated and the price didnt go up even though they fixed a few extras for me. My bike runs better now than it ever has and idles perfectly. If you are looking for a place that will perform top notch work for a fair price this is it. I cant wait to bring my Harley here to see if they can get my old Shovel Head to idle too!!! I will keep you guys posted on my results.

A Private User

I was told about this place by a good friend its out of my way but I gave it a try. I was told I would get a detail work order by e-mail got none, I took my bike home had it running and notice oil dripping my first thought was what the hell did they do then I checked and it was the overflow hose dumping excess oil out or at least I hope it was. One think on the + quick work and no appt. Needed. SORRY wont see me there again

Karla Ortega

if you want to get ripped off and throw away your money then 411 is the place to go, nothing but retards working there that dont know what their doing! i told them a LIST of things that i needed fixed, my bike was at the shop for 3 weeks and they DID ABSOLUTELY NOTHING to it except fix ONE of my lights! not even both! i cant even give this place 1 star, ill give it a sack of crap

Andrew Lugo

Carlos totally answered my question about the 87 yamaha virago i have. They mounted my tires on my loose wheels no problems. Same day service awesomeness! Berts can suck it with the "drop em off and ill call you tomorrow " thanks parts411...you made my day!

Mendoza 1087

Took my bike in resorts were good and I hade my bike ready and no time

Julio Alvarez

Got the best service and price on my tires and gear!

Carlos Valtierra

Nice little shop. Open weekends!