FedEx Office Print & Ship Center

Category:	Print Shop
Address:	622 Contra Costa Blvd, Pleasant Hill, CA 94523, USA
Phone:	+1 925-827-4293
Site:	local.fedex.com
Rating:	3.5
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 23

Reviews 11

Tara Wollak

Let me start by saying that I have been using this FedEx Kincos for nearly 12 years. The customer service most times was always impeccable. I have spent thousands of dollars here using their services and internet, copy services, shipping, etc. However my last 2 visits this month have been less than desirable. 3 weeks ago I had an item shipped from here to to go ground. The customer service person behind the counter asked me 2x if I wanted the package to have a signatute upon receipt. I said no. Despite this a required signature was put on the package and receiver was not home. When calling Fedex to have signature taken off they could not do this. Package delivery was severly delayed bc each attempt for delivery no one was home. That was a few weeks ago. Then today I go into Kincos Fedex to print and while waiting for computer to boot, I asked if I could use the restroom and to get a key. Something Ive done 100x before. The manager Matt (older gentleman) said no pretending as if restroom was our of service giving vague reasoning saying he didnt know what was wrong with it, then he told me to go next door to McDonalds. I explained I would have to shut down computer completely and walk 4 doors down to McDonalds to use restroom then reboot. He didnt care. Now I am a paying customer and have been here more times than I can count, spending thousands at this location. But all of a sudden paying customers can no longer use the restrooms as before, per management and I was highly inconvenienced had to close out of my computer, leave Kincos, go to McDonalds, then come back bc this manager had a bug up his a** and didnt want to offer good customer service to a loyal customer. Think twice before coming here. Service is getting terrible!!! It didnt use to be but it is now.

Lisa Laird

This store is absolutely terrible. Not only are the employees unprofessional, they are rude and unsympathetic. All I wanted was 2 pages printed for a menu project due tomorrow. Somehow, the online order never "got through" to them. I put the order in around 2:30 and wanted to be able to pick it up at 6pm the same day. I go down to the store, only to have them say they never got it and "unfortunately the servers are slow and are having trouble with the online orders." THEN PUT IT ON THE WEBSITE!! Anyway, so I called customer service to see if I could find my order, and after waiting 10 minutes, he comes back and asks me for the location, and I get disconnected! So I call the store and ask if I can bring in a flash drive with my pages to be printed. Of course I can! Oh, but I will be charged again! WTF?? I want my money and my 5 hours back! I have yet to get my prints. I am NEVER going to any of these stores again.

Amy Schroll

12/7/14 This Fed Ex location is conveniently located in pleasant hill, not far from DVC and College Park HS. Im sure they see lots of students come through their doors. I stopped in here to donate my time and notary service to two women. An open workstation with chairs around a long table was a desirable nesting spot. I had room to set up and comfortably spread out. Around me were calendars and Christmas ornaments. There are lots of computers that can be used/rented as well. Printers were on the other side of the store. No employees came to see if we needed any assistance, but there were a few visible in the store, so if we had, it would have been easy to find one.

Kris Davis

Ask for ROBERT hes amazing he knows everything He will help you with whatever you need. he was the most helpful person at this location he was walking around asking if you need any help greeting people when they walked in. I hope he gets a raise for being such a good hard worker. The reason I rated this location GOOD was because the manager of this location was very unprofessional, she was talking about a issue in front of all the customers with her co-worker, she shouldnt have handled the situation in that way. she needs to do some management training or something. Besides that I would have rated this place very good, but the manager tumbs down.

D Lynn

I dont know what happened to the others but they have always gone above and beyond for me. One time I even left my Visa there and I wasnt sure at the time where I had lost it. I blew through the doors in a frenzy and the guy behind the counter looked at me and turned around nonchalantly. I thought nothing of it b/c he didnt know that I was in a crisis. For all I knew he could have been going on break....Nope! Not him! He turned right back around spinning on his heels with my Visa in hand!!! It was so magical like a movie! I will never forget that and will forever love this little Fedex Office!

Behnam Barghabany

In a rush to Send a fedex package? Dont come Here! Every time I come here its a 20 minute wait to get the package sent even with a preprinted label and the line isnt even long!

Arthur Ish

Very helpful, employees went out of their way to help me get my documents printed when the machine was giving me trouble! I made my deadline thanks to them!

Wesley Neal

Ive never experienced any wait here and there hours are great, theres plenty of printers for those making copies and photos there are plenty of options.

Katsuki Matsumoto

24時間営業。日本に送るのもはやい。たま少しお高めです。

Dj James

Convenient location

Steven Von Behren

Good service