Pet Food Express

Category:	Pet Supply Store
Address:	320 S Lake Ave, Pasadena, CA 91101, USA
Phone:	+1 626-578-1111
Site:	petfoodexpress.com
Rating:	4.7
Working:	9:30AM–8:30PM 9:30AM–8:30PM 9:30AM–8:30PM 9:30AM–8:30PM 9:30AM–8:30PM 9AM–8PM 10AM–7PM

Location

Photos 100

Reviews 18

Blanca Juarez

Xavier is a great help first time I was there, to check out the store. I browsed around withour feeling like i was being watched, they all seem to love every single dog that walks into this store. I went in through their Lake entrance, if you walk to the back which is where the cash registers are at, outside they have a turf grass area for the dogs, even Poop bags. I went back a few weeks after because I got some coupons from them, there was one for a free self wash station, it was great. Its best to ask how it all works, what the numbers mean on the dial, they give you 25min for $15 to wash your dog, it also has a dryer, they give you towels as well, waterproof aprons so you dont get wet, also a chain collar so your dogs collar doesnt get wet. Best of all you dont need to do much other than put the towels in a hamper section, thats all. On that day an employee went ahead and gave my dog a treat for being a good boy. They dont provide brushes, but you can bring your own brush or even your own shampoo for your dog. The shampoos they provide are from earthbath, its mango flavored, theres also one for itchness, fleas etc. We tried all of them out except for the flea one(didnt need it). It csn get slippery so be careful, also sometimes the machines stay on the shampoo instead of the rinse, just have to mess with the dial a bit to reset it. Once the 25min are up, it does shut off, thats withh the dryer included. Also they have safety clips to secure your dog while you wash him so he doesnt jump off or wonder off. Usually I shower my dog at home, but this is good once a month if i dont want to get those back pains from kneeling on the floor, just the hassel of cleaning up afterwards. I will definitely come bacl for the self wash station, also their inventory of toys and products they have seem to be better priced than petco or petsmart.

twidley Cat

Dishonorable company that lacks integrity.They no longer honor to their offer regarding exchanges of cat food purchases. Since cats are finicky you are taking a chance when buying and testing a new brand. This store encouraged the purchase of 2 bags of new brands promising if the cats wont eat it I can come back and exchange for the ones I usually buy that I know the cats will eat. So, last time I bought 2 new brands which they recommended and, I was told specifically if my cats dont like them, I can bring them both back and exchange for 2 different bags. They cats did not like the food and when I returned this evening to exchange for 2 bags of food the cats like, they refused to honor their offer and only allowed me credit for one of the bags of food, not both. I find this extremely dishonorable. WHen a store makes an offer which I act upon, I expect them to honor the offer. This store does not! I have spent A LOT of money here over the years and in the past they were true to their word about returning food the cats wont eat. Now their NEW policy is Horrible! Especially when they tell you specifically one thing and then change their policy mid stream. I will find elsewhere to shop. Even shopping online is better then being cheated and lied to. This store foster an attitude that is rude and arrogant. I hope others will also find elsewhere to shop where the customer is treated fairly and not lied to and essentially cheated.

Ariel Capella

This place is seriously adorable. Im not kidding. There is a bakery for doggy treats and a pet wash with stairs for those shorter, stubbier puppy legs. The store caters to dog and cat owners, so you wont find much for your pet iguana (if you have one). The food is high quality, the amount of kitty trees is rather impressive, and if youre in Pasadena and want to adopt a cat, then you can adopt one here!

Donna O

I love this place! Moved to Pasadena a few months ago and discovered this store by accident. I will only shop here from now on for my dog. Ask for Cindy, she is an expert and helped me pick the right dog foods and anti-stress remedies for my Bella. She is the best!

Daniel Lee

Nice, clean, well-organized store. Prices are not bad. Caters mostly to cats and dogs. They do have items for small animal but selection is limited. Kind of cool that they have a self service bath area for dogs. Its like a car wash for dogs.

Tanya Meyers

I love this place. It is so nice and clean and they have a great selection of things my dogs love and need. The staff is always so helpful and friendly. Today Coco helped me bathe my 3 dogs. I couldnt have done it without her! Thank you!

Cheyenne Kilday

Excellent service, employees will take the time to find exactly what you need and will work with you to make sure you are getting the best product for you and your pet

Gerald Talavera

Very thorough selection of food, albeit a little pricier than local mom and pop joints.

anabelle sourpatch

Staff is extremely knowledgeable and will answer all 1,000 questions you throw at them!

MrDjjustice24

Great supply of awesome foods! And the self service pet wash is the best!

Holly Warren

Very knowledgeable and customer friendly. I love to visit the kitty cats.

Eve Le

Brandi was super helpful and nice! Thanks!

Cesar Oronoz

Very very helpful and they legit care