Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	2415 S Vineyard Ave, Ontario, CA 91761, USA
Phone:	+1 909-947-6889
Site:	storelocator.pepboys.com
Rating:	2.7
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 94

Reviews 9

A Private User

I got a flat tire and one of the studs/bolts broke off in a nut when I was changing it due to rusting. I called this place at 7:00pm and asked if I could drop the car off later tonight and have it worked on the next day and he said that was fine but they didnt close until 8pm so if I got there by 7:55 then they would still be there for me. I figured I might as well get it fixed since he told me it would take less than an hour to repair and went straight over. I got there at 7:15 and the same guy looked at me like I was crazy to think that they could work on it tonight and told me that I could only drop it off. I didnt have a ride home so I left. Im sure their work would have been fine, but after that incident I will never go back. Why did the guy emphasize that I be there by 7:55 if I could only drop it off? Im not an idiot, I understand that if the place closes at 8 then they will be there at 7:55. Wish I remembered they guys name so I could call him out in this review. I will not be coming back and would not recommend anyone else going here.

Clement Ngati

these are crooks, liars, and cons.. If you value your vehicle DO NOT use Pep Boys at all. especially this location. I took my 2012 nissan versa to have my left rear brake light replaced. When they removed the console in the trunk to get to the nuts that hold the lights in place, they broke it and failed to tell me... They told me they couldnt get the lights replaced because it was too hard so they didnt charge me. They however failed to tell me that they broke it. only for me to find out a day later when I took it to the dealer instead... I called to complain and they denied it outright. They will never see a single penny from me ever again.. At the end of the day just go dealer (who knows what they are doing) to service your vehicle if you can, even though they charge more... at least they will care about their brand and reputation and not break your vehicle.

A Private User

Ford Ranger = Heavy Duty??? I call and ask, "Hey, are you guys still doing the free brake inspections." Guy says, "ya, bring it on by." I get there and they take a look at my truck and tell me its a heavy duty vehicle so theyre going to have to charge $39.99 to look at the brakes. I said, "its a little 4 cylinder Ranger, how is it heavy duty?" He says its because I have 35" mud-tires on it. I call back the next day and ask if I can throw my stock tires on it and get the free inspection and they said no, it will still be the same price. I called every other Pep Boys and they dont care about the tire size, only about the make and model. This store will do anything to make that extra dollar from you. This is one of MANY horrible experiences me AND the rest of my family have had with this store. GO TO A DIFFERENT PEP BOYS!!!

Pedro Estrada

Arrived at the store today around noon and spoke to the technician that was supposed to complete my work "Jose". He stated that he was going to go to "lunch" would come back and my work would be done in two hours. I came back to the shop and noticed that none of my work had even started. I also noticed there were NO techs working on any vehicles; the shop was empty! I asked the front desk when I came back and they stated that Jose was still on lunch. I waited for an additional two hours for Jose to come back from his "lunch". He finally came out and said "he was swamped with work". This place is unprofessional and I would never bring my vehicles here or advise anyone else to bring theirs! I will be formally making a complaint against this Pep Boys shop!

Veronica Peón

Great way to not receive work! Came in to get my car serviced for maintenance and they came off rude with attitude! I always feel sketchy when coming to big named auto stores like this. They made me feel unwelcomed to work on my car and made it clear how they dont care about customers or their auto repair needs. Sure your being honest but doesnt change the fact that you literally said you guys can do what I ask to have my car serviced but also saying it wont fix my problem or even reassuring that it can help my problem. Made me feel not to leave my car here to even be checked or work on. Thanks for the reminder how I stay far away from pep boys auto stores and service shops!

Mark Maes, Sr.

Super Slow Service for brake pad replacement! Brought in Saturday for brake service and waited over 4 hours. They replaced rear brakes and said front was good but after driving home the noise from wear sensor continued. I brought my truck back the following Tuesday and they discovered front brakes were wore down as well and needed replacement. These front brakes pads were Wagner brake pads and were covered for free replacement. Moreover, I feel they cut corners the previous Saturday visit and now Im wasting a Tuesday business day after another 4 hours of waiting...... Poor poor service from this Pepboys service department! Extremely POOR.

C Michael

I just left this place now 5/20/2017. As I went in they have 10w40 castrol oil 1qtz with price $6.99 on the shelf. I picked two and went to pay. They rang me up at higher price $7.29. I complained and pointed at the price right infront of the cashier. Yet she would not honour it saying that they forgot to change the price. At 3pm? These guys are scammers. They probably have been pulling this scam off of unsuspecting public. Of course I know their response will be the usual "We regret blablabla". I work in a hospital up the street. I just had to inform co-workers to stay off this cheap scam of a place. I detest dishonesty.

A Private User

this store took my brake rotors and said theyd rotate them and theyd be ready in about an hour. i came back and they said they havent got to them yet because they were busy(even tho when i came it wasnt) and to call in about an hr to check. i called and they said they were too thin to rotate according to Honda specs. I WAS FURIOUS. they should have measured them before i left instead of making me wait 3 hr+. i took them to chino the store and the said they werent to thin to rotate. i will not go the the vineyard store ever again. i think it was the same guy from the previous review.

Carlos Nisthal

I shopped around for struts, tires, brakes, and a battery. Pep Boys was very competitive in pricing but the fact that the alignment is included in strut installation got me to choose pep boys. However, the service rep at pep boys provided me with such outstanding customer service and went out of his way to ensure that my car was fixed to my satisfaction that he earned me as customer for life. Competitive prices along with outstanding customer service cannot be beat. Props to Pep Boys and to the service rep for knowing how to treat their customers.