Crown Lexus

Reviews 3

MI

Michael McGovern

I could not have been happier with my first lease with Crown Lexus from the start the experience was fantastic....... Until I had to return the vehicle. I leased the vehicle for my wife and due to some medical issues we did not need a second vehicle, and wont for some time. My lease was up and I returned it, unfortunately before returning it I got a chip in the windshield and I was worried so I asked my salesmen if I should handle on my own and return later and I was advised that would not be necessary and I could have it "REPAIRED" onsite, I scheduled a repair service to handle the repair through my insurance company and had the work completed at Crown Lexus and received confirmation from service company and crown. However 2 and a half months later I received a bill from Lexus financial for $1,620.00 for a new windshield, The lease manager believed this to be a mistake due to the fact that I had it repaired on the premises and stile had paperwork that backed up the story that the work was indeed complete. Lexus financial advised me that they will not accept a repaired windshield (apparently employees of crown are not aware of this fact) and that I needed to take the matter up with Crown Lexus Directly, and refused to do anything about the charges. I had two phone calls today with Crown one with the lease manager and salesmen that advised me to have windshield repaired and not replaced, which all parties agreed that was the case, and the second phone call that I just completed with General Manager Doug Pierson who is sorry to inform me that all he will be willing to offer me is a credit on a future purchase or lease with Crown Lexus. Doug believes that I should have asked lexus financial on what to do with the windshield not the salesmen and lease manager that advised me to. "I should have gotten a second opinion" doug advised me, Am I not supposed to trust the individuals I am conducting business with? , Willing to admit I was given bad information but still will not stand behind there mistake, because hey..... were all human right? "you simply do not understand Mr. McGovern, you signed an agreement", That may be so Doug but I stand behind my word and my people...... does crown? Fast forward two months later after I wrote this review.... I received a response to this post rather quickly from Admiral in leasing. he advised we should all sit down and talk about the situation. after several weeks of un answered voicemails, promises of calling me back and being told Doug was on vacation I threw in the towel... I paid the debt $1,620.00 for a brand new windshield I was told to repair. I feel cheated and embarrassed I put trust and loyalty into this organization. Doug and Admiral by definition customer service is "the assistance and advice provided by a company to those people who buy or use its products or services" when customers buy into that trust its called loyalty, when it is taken advantage of it is called ......well I think you know what its called. -Michael McGovern regretfully, Michael McGovern

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Jessica Ginnetti

RAY RASOOLI!! If you are walking on the lot dont let anyone help you other than Ray. Initially I was helped by another salesperson who told us to take the calculator out and do the math ourselves. I should have left at this point but I wanted to see what kind of offers were on the table. When he came back with the numbers he was very rude and condescending saying things like well you look like a smart guy.... Absolutely awful. He left again and I was about to walk out. Thankfully Ray came to the rescue. He sat down talked to us and explained everything very politely and professionally. He even got the payments to be better than what I had expected. He worked his butt off trying to get everything in place. There was a few challenges for him as the other salesperson threw him to us without explaining to him what car we were looking at. The car we looked at didnt have a navigation but it was something I wanted. (And yes the amazing quote Ray gave me was including the navigation, which might I add the other salesperson told me was a waste of money and unnecessary - great SALESperson right? Trying to talk someone out of something they want...) Anyways, they didnt have the car in the color I wanted on the lot with the nav system. Ray ran arround trying to find a car on the lot that would work, even offered the F-sport model at the same great rate but in a different color. And when I tell you Ray takes care of his customers, he really does. It was hot, he was sweating from looking for the car, and truly wanted me to get what I wanted. Eventually, Ray found a car that matched everything I wanted at another dealer, sent the first salesperson who was rude to go get it (about 60 miles away), and had that same guy deliver it to me at my house that night!!! Now tell me you wouldnt be happy that the guy who tried to steer you away from a car and tell you you couldnt get it at the price you wanted had to go, bite his tongue, pick it up, AND deliver it! The next week I went back to the dealer to get something put on my car, and AGAIN Ray was at work making it happen for customers. He greeted me and took care of me and my car and made it a priority. I am now a proud owner of a Brand New Lexus CT200H. THANKS RAY!!!

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Andy P

I just got out from this place, and this will be my last experience with them. I have a 2013 Lexus rx350, and its current mileage is around 20,000. I felt the car was shaking when I pushed brake during driving, so that I brought my car to Crown Lexus with my wife. After their examination, my service advisor said that fixing this is not covered in the basic warranty and would cost $299. And also she said that her manager would give us some discount. So I asked her to let us to have a discussion with her manager. Because we thought this would be part of warranty, I wanted to have more detail information for the issue. We could meet her Manager but we even felt worse after we talked to him. I explained the issue I experienced to him, but what I had to hear from him was that its not car issue and its rare case but can happen to anyone and any car, and the rotors could have surface damaged when they become too hot during driving. My car was just less than 2 years old and driven only 20,000 miles, so that my wife and I still thought my car is too young to have this kind of issue, but because we are not familiar with cars and their parts, we accepted managers comments and 25% discount offer. But when I had a conversation with the manager, we were very uncomfortable because his tone was not persuasive but teaching us that this kind of issue is what customers should know and take responsibility on during all the conversation. Anyways we waited 1.5 hours and finally got the car fixed. And when I saw the bill, my wife and I doubted because the amount billed was different from what weve heard. It was $344 and the original amount before discount was $459. So I talked to the service advisor and manager again to be clear on the amount, and long story short, $299 was only for resurfacing front rotors and $459 was for resurfacing front and rear rotors. My wife and I never recognized that $299 was only for front ones throughout the conversation, and even $459 wasn’t 2 times of the price for front ones, but I didn’t want to ask them any more questions, so that I stopped asking because I didn’t want to waste my time anymore. I will find better dealership.