Allen Cadillac GMC

Reviews 4

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Erich Kuhlmann

Buying my car at Allen was easy and everyone was very friendly. I was buying a used car and was told all the fluids were changed, belts changed, hoses replaced and tires changed if needed. It was nice to know the car had been inspected and had thoroughly gone through. After driving the car for a few days I noticed the oil life was only at 50%. I drove the car for the next 2 weeks because it was the holidays and I had family in town so I was unable to bring it back to get it checked out. I brought my car in after 2 1/2 weeks and was directed over to Dan. This was where all the problems began. I told him I just purchased the car and the oil light said it was at 50% when I purchased the car and have put a thousand miles on it so it now reads 40%. He told me to just look in the owners manual and try and figure out how to reset it because he claimed the oil was changed when the car came on the lot in November. He said they are not an Acura dealer so they do not know how to reset oil light. I find this hard to believe because even Jiffy Lube knows how to reset an oil light. I told him I wanted the oil changed again and the light reset properly because thats what I was told by Peter my salesman. I was then run around to 3 different people including Peter who changed his story and only said fluids, belts, ect. were only changed AS NEEDED. I was then told to talk to a service guy to reset my light which is not what I wanted and ended up back in front of Dans desk. He then got the manager and after telling him what happened he seemed very understanding and said they would cover the oil change for free which is all I wanted to begin with. I brought my car in the following week and waited 1 1/2 hours for them to change it. Once I got back in my car the oil light still had not been reset. Dont come to this dealer to buy a car, they were great when buying the car but the second you need something they become useless and rude. Maybe if I had purchased a $100,000 Cadillac I would have received better service. Too bad for them because my parents were looking to purchase 2 new GMCs within the next month but it looks like they need to find a new GMC dealer.

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Kelle Carthey

Do yourself a favor- dont do business here!!! READ TILL THE END!! Pretty disappointed with the service department manager, Steve Blacker. Was told by my service advisor, Tony (who by the was was really nice), that I would have a comparable loaner car to drive while my Escalade was being repaired after I was rear ended. He assured me that all I needed to do was wait a couple of days before bringing my damaged SUV in to make sure they would have a larger size loaner available to me. So I waited 5 days driving a hammered truck. When I arrived they refused to give me a "comparable" suv - telling me the service advisor "made a mistake" in telling me that I would be driving off in a Cadillac...and instead offered me an old beat up Chevy Equinox. Not a safe or comparable SUV for my 3 children. When I explained all of this politely to Steve Blacker the service dept "manager" he proves himself to be the sweaty armpit circles, greasy hair, dirty used car sales man he appears to be- and refuses to take responsibility and make his service teams mistakes right. Needless to say- I will not be purchasing my next vehicle here at Allen- thanks to the epically crappy service manager. So lesson learned- you only receive the nice loaner cars if you are having "warranty" work preformed on your vehicle NOT if you are having repair work done after an accident. BUT WAIT IT GETS BETTER!!! As the saga continues- moments after receiving my honest and straight up review on yelp- (about his unprofessional dirty appearance and service) the service manager- Steve Blacker called my husband (not me- the coward) yelling that he wanted his loaner car back!! That he was not going to repair my vehicle! Lol. Apparently the truth hurts.. Especially when its on yelp- after repeated bad experiences Allen service department, people deserve to know. No skin off my back Steve. Maybe the review will help you learn to take responsibility for the poor training of your employes and help remind you to take a moment each day for alittle personal care. Do yourself a favor people- dont do business here.

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Sarah Pevehouse

I called in to speak w a sales representative about a car they have listed online for sale. The sales representative named Kelly is who I was transferred to. I am only writing this review to note my experience thus far. I have not made the trip to the dealership and do not plan to solely based on the experience I had over the phone. She seemed rushed in speaking with me. Only wanted to know if I wanted to come in for a test drive. I let her know immediately that they were over a 40 mile drive for me and that I needed to get a few things squared away about the car (over the phone) before I would come to test drive. Her nature was very pushy, she spoke quickly, and seemed impatient w. my questions. There were a few things she needed to check on and called me back. She called me back quickly but still didnt have an answer to all of my questions. I told her our situation with our trade-in and she seemed uncompromising on the price of the car and not willing to work with us on price. Prior to calling - I had done some "research" on the car; looked up the KBB value, read the CarFax report (two open recalls currently, etc.) - she seemed to scoff at my mentioning the KBB value being considerably less than what they were offering and offered no remedy for the open recalls. I would say that her "bedside" manner was very curt and abrupt. Solely based on this over-the-phone experience we will not be doing business with this dealership. Very disappointed.

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William Johnson

Ive owed four GMCs over the years and loved all of them, but when it comes to service Allens department is the worst. I took my Terrain in under warranty for a bad Navigation/Radio/Backup camera. Huge safety issue, the backup camera would go blank after 2-3 seconds of use backing up. They said that they couldnt do the firmware upgrade on the system because they had no internet access and the service departments computers were down because of their remodeling. I brought it back a few months later for a recall issue and asked to have the fix made at that time. They said that it was now out of warranty and would cost $2500.00 to replace the unit, but service manager step in and said they would discount it to $1200.00. Such a deal. I found out later that the radio nav unit is only $450 dealer cost. So I took it to Simpson GMC today and they called the factory and got a free radio nav unit and just charged me to install it. $278.00 TOTAL I heard that Allen has great salesman but their service is the worst.

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