Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	1751 Artesia Blvd B, Manhattan Beach, CA 90266, USA
Phone:	+1 310-372-0044
Site:	awireless.com
Rating:	2.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 5

Reviews 17

Scott Walker

HORRIBLE!! Manager totally lied to me about the "deal" I was getting. It was the end of the day Saturday, they were getting ready for inventory (early closure not on the web site) ad I was rushed through a 3 IPhone purchase and transfer from AT&T. The manager told me, "you got the best end of the month deal ever, no taxes on the phone, and a free case". I thanked him, paid what i thought was the first months bill of $270 and went away happy. Only after getting home and reviewing the invoice di I notice that I was CHARGED more than the sales tax on the phones, as he charged me for 2 Accessory Packages I did not receive, PLUS $30 "set up" charge for each phone. There was No set up as all our info was backed up on iCloud. In addition, when I went to the Verizon web site, I saw that one of the phones I purchased, an IPhone 6 Plus was son sale for $549, I paid $660! I went back to the store to speak to the manager who "gave me" this great deal. Although they were closed for inventory, I was let in. He explained to me that the only was he can internally not charge sales tax is to put the accessory kits on the bill. Which is fine, except the accessory kits PLUS the $30 per line "set up" charges came out to be about $80 more than just the tax on the phone. IN ADDITION, he refused to honor the advertised price on the IPhone 6 Plus and further told me that he could do nothing about the $30 per line charge which was for activation of the phones. Being quite upset about his told misrepresentation of the "deal" he gave me, and out an extra $110 for the phone and about $40 on the difference between being charged the correct sales tax plus $30 per line plus a case I purchased (that he said was "no charge"), I returned home and called Verizon. Verizon informed that this WAS NOT a Verizon store, but a licensed re-seller who could charge whatever they wanted! They recommended that I return all the phones for a full refund and go to their factory store" down the street and repurchase. Of course, this is a total pain in the a__ , and I had spent many hours already on this seemingly simple transfer of phone service. Verizon was nice enough to issue a credit for the $110 extra $$ the phone cost. However, in addition, we discovered that despite my instructions to insure only 1 of the phones for $11 per month, all 3 lines had an $11 per month charge for insurance. Now to top it off, m first bill arrives and SURPRISE, I am being charged an additional $20 per line for an "Activation" fee. So I called the store and was told the Manager, would call me back, we will see. Oh yeah, one more issue. I was given a "promotion" to send back my older ATT IPhones for $100 per phone Visa card, however, they neglected to provide me with the promotional code. This is another $300 in credits I hope I get.

LPS waffle

Buyer beware. It was recommended to me to buy a new phone based on what it would cost to repair my old phone with a local specialist and get a trade-in credit. The amount of repair cost and trade-in credit were not remotely accurate and made my subsequent purchase of a new phone much less affordable than I expected ($400 difference). I would not have made the purchases that I did if I had been given accurate information. And, unfortunately I would have lost $100s of dollars in buyout fees and charges if I reversed the purchase. And, when I called the store the next day they left me on hold for over an hour until I eventually hung up. This store will tell you whatever you want to hear to get you to buy stuff. They are just a Verizon reseller in the business of smoke and mirrors to get you to open your wallet. I called and complained to Verizon and they did assist me by crediting some of the fees as goodwill for the deceptive practices I experienced.

Rebecca Zimmerman

This store SUCKS!!! No customer service. Will NEVER return a phone call. False promises on rebates. I walked in and showed the asst. Mngr. Emmanuel Morris that he was wrong regarding a $200 rebate that was only showing $19 on the actual Verizon home page. He swore he was right. NOPE!!! Called Verizon, been w/ them for 19 yrs. now. Of Course they corrected the situation and credited my account the $181. MISSING from Emmanuel WRONG rebate code he had emailed us. I will NEVER step foot in this store. I am not "ONE OF THOSE CUSTOMERS", but an intelligent life long Verizon customer. These people also charge $20 to set up a phone, even though everything is backed up on the Verizon cloud. AVOID THIS STORE IT SUCKS!!! J. Godbout

Oded Ran

Staff was hard-working and although it took a good couple of hours to go through all the headache of setting up two lines, buying a new phone, getting a phone case, and a bit of discount, they stayed until late and got it done. Makes me feel comfortable knowing theres always a retail store I could go back to if I ever have a problem getting it sorted online.

Russell Dillon

Had a great experience at this location. Was having trouble with my phone and the manager here was a lot of help. Staff was great and very helpful as well, I will be returning to this location

James Coleman

They told me I had an upgrade on another line, took my phone and gave me a new one. Now I have verizon calling ne saying im supposed to return the other lines phone as well. Do not go here.

Frederick Brinlee

These retail stores charge $25 for a SIM card replacement that you can get from Verizon for free, and they wont make returns on accessories, including the mentioned $25 SIM card.

Evan Cannon

worst store ever! do not go here, go to an actual verizon store. They will charge you crazy outrageous fees for everything and you cant return anything. stay away!!!

Mary Chieffe

Really nice and informed staff. Pleasant environment and made my phone buying experience easy and painless. Go in and work with Caleb the new manager

Shannon Seal

This is a great store with great customer service. These are people who truly care about your needs and want to help you as much as they can

Angel Cervantes

Love Verizon bought my phone here low rate, fast date speed

tricia kalman

0 STARS.....FRAUD ALERT - DO NOT GO TO THIS STORE!!!!!

Lorie Kang

Amazing service. My new verson store from now on

Judy brigham

Great customer service from the new manager Caleb