Martin Automotive Group

Category:	Car Dealer
Address:	12101 W Olympic Blvd, Los Angeles, CA 90064, USA
Phone:	+1 310-853-5848
Site:	martinautogroup.com
Rating:	3.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 11AM–6PM

Location

Photos 77

Reviews 4

A Private User

Fraud. Flat out bait and switch fraud! I made a deal with them to buy a new 2010 Cadillac DTS. They printed out the "deal sheet" with all the details. I gave them a $1,000 deposit to complete the transaction and pick up the car the following week. When I went to pick up the car, they refused to complete the deal they had agreed to, and wanted $3,000 more for the car. I refused and demanded my deposit back instead. They refused to give me back my money or to complete the deal as previously agreed. I will be suing them to recover my deposit. Ive bought 7 or 8 new cars in the last 10 years and have never run into such a fraudulent dealer before. They all play some games, but never flat out fraud like this. I have it all in writing. Stay Away! Rather then just delete this review, I thought I would update it to give an honest follow up. After the above occured, the following day their General Manager, who really is the head person at Martin called me to find put what had occured. He immediately agreed that at worst, I should have been offered my deposit back quickly, not told by their finance women that had told me "she was going to keep it as long as she could." However, he honestly wanted to find out why this had occured and told me that he would follow up with all concerned and call me back later. He called back at least 2 additional times that day and the bottom line was that their finance women had made a serious mistake in approving a deal that was not possible to do. She failed to check out a rebate deal that I had asked about, and had approved the deal without properly checking on its validity. It was not a valid current rebate that I had asked about prior to making the deal. When I went to pick up the car, they had found the error and instead of telling me about the mistake and offering my deposit back, tried the sales run around at the higher price I mentioned above. However, I have to give the overall dealership and especially their general manager a vote of confidence for both his honesty and willingness to take care of their own mistakes. He agreed to honor rhe original deal, and in fact they did take a real loss on the sale at that deal. I picked up the car yesterday at the original deal price. So I dont now believe that it was anything intentional. It was in fact an honest mistake, but they compounded it by trying to sell the lie instead of just admitting the mistake. Im intentionally not using the GMs name because he may nto want it published, but hes a stand up guy and hes been with Martin for 40 years. I feel I owe it to him to at least update this review.

Paula Adams

I visited the service department on recently with my 2008 Cadillac SRX. I was in LA to pick up my daughter from camp at UCLA and when I started my car that morning I had a check engine light on. I was planning on driving home to Las Vegas that day and did not want to be held up with a long wait to repair something. However I didnt want to attempt to drive across the Mojave Desert without knowing what was wrong. I pulled into the service lot and was immediately greeted kindly by Jerome. When he determined I did not have an appointment he promptly got Chris Hines to help me. Chris indicated that it was a busy day and there would probably be a wait to even be able to diagnose the problem. When I explained that it seemed to be running fine and that we lived in NV and were planning to drive home that day he immediately grabbed a technician. He said we could at least determine if it was a problem that could wait until I got home or if it was too serious for that. When they plugged in the computer they determined that the code it was reading was one that sometimes was triggered by being low on oil. They checked and sure enough, I was down about 2 quarts. He had me and my three kids wait a minute while he pulled the car into the garage and topped off my oil for me. He told me that the light would go off after a few miles (it did) and advised me that even though I was about half way between oil changes I still needed to check the levels occasionally. (Yes I should have known this.) We were on our way in about 15 minutes and it ran perfectly even across the 108 degree desert. I was so impressed that he would put customer service above his own gain, since I am pretty sure they get paid on some kind of commission. I was completely at his mercy, he could have told me anything was wrong - I wouldnt have known any better. Very impressed - if I lived there I would definitely go back for service and sales.

A Private User

I bought my last car at Martin Automotive and had it serviced there for a decade - I love my car and wanted to purchase another there. Tony Ross was my salesman. I found an Escalade with very low miles. After an hour of negotiation - going back and forth to his boss - we struck a deal. I waited with my check (full cash price) in the waiting area for Tony Ross to come back with the papers to sign. He came back with papers alright, stating the car was going to cost me $1500 more than the already agreed upon price. He informed me the dealership neglected to add in the cost of new tires and fluids they put in the car when they got it from auction. HUH?? Tony Ross, was so contrite... he felt soooo badly, as he walked me to my old car. I really believe when a deal is arrived upon between a customer and a salesman with the blessing of the sales manager - it s a done deal. I have never heard of a dealer not having all of their costs included in their sticker price - especially in this day of computers. ALSO - I think this is a come-on as it is still listed online, 2 weeks later. Unbelievably - Tony Ross called me this week to let me in on a great deal - Yukon Hybrids just came in and he wanted me to be the first to know. He thought Id be interested because they were a couple of thousand dollars cheaper than the Escalade. I am really insulted! Tony - it wasnt the price that turned me off - it was the deal - or lack of it. I came in as a customer-for-life. I left knowing I will never, never walk onto the lot of Martin Automotive again. You cant be trusted!!

Gabriella Arias

MASSIVE FAIL on the part of Martin Automotive Group (MAG)! I purchased my 2005 GMC vehicle through Martin Automotive...enticed tremendously by the VIC program. A couple of years into the program they advise me that they have discontinued major elements of the program due to business needs. Annoyed but let it go. Take my vehicle in over a week ago because there is problem with the acceleration and find out that there is a problem with the transmission to the tune of approx. $3500 on a vehicle with only 47k miles! Mind you I took my car in less than 6 weeks ago for an oil change/fluid check to Martin Automotive (who by the way has been providing all the service on my vehicle) Filed a complaint with GMC and they have advised me that they are still reviewing my case but that MAG has washed their hands of the problem. Never heard back from the service manager! Chris H. the service rep. was very nice and communicated efficiently but his boss and management have lost a customer that will never to return to MAG nor buy another GMC vehicle. Have owned only Japanese cars prior to buying my GMC. Sold my 10 year old Toyota Tercel at 197K and never had a problem. Hopefully GMC is alot more business savvy than the inefficient/disreputable management at MAG.