Manhattan Beach Toyota

Reviews 3

BR

Bryan Prado

Made an appointment for 9:30AM days in advance to be sure I would be seen promptly on Saturday, May 13, 2017. 1A. We arrived early at around 9:20AM to my appointment to ensure I would be seen in a timely manner, but that was NOT the case. Was told Alex had to be the one to help me and there was ZERO urgency for him to help us. After Adrian asked him three, yes, THREE times to step out and handle my promised service request due to damage from the lock box on my new Prius C purchased just the previous weekend on Sunday, May 7th. For some reason, it had to be Alex to handle the request, who was not apologetic at all for making us wait until around 9:50AM to assist us. Well OVER 30 minutes til we were finally told it would take an 1-1.5 hours to make the correction in spite of being told if be prioritized since over 15+ people were assisted while we waited for Alex. 1B. Fast forward two hours later and no phone call as promised. Had to call in myself to find out the status then got hassled AGAIN!!! First pick up, lady said she couldnt find my car in the system and then told me that Alex was also not in. This contradicted the fact he physically helped me earlier in the morning. She then transfers me to someone else in the service department who could NOT find my car and at this point Im BEYOND FRUSTRATED because now theyre saying the dont have my car. So I retorted to whomever was helping me that it doesnt make sense that they couldnt find me in the system even with the RO number he asked me for! Then told me "Dont get ahead of myself..." Which I then told him I didnt like his tone considering he was providing dissatisfactory service. Line goes quiet and he hands the phone to who now is Adrian, whom Alex had used his console to process my service. Minutes pass as Im sitting on the phone with no response. Adrian finally states he found my service record and that Alex would call. 2. Alex in fact DID NOT call me even though Adrian said he would call. I honestly glad he didnt bother because he was unprofessional. 3. Finally went outside thinking I was finished with this hellish ordeal at Manhattan Beach Toyota Service Department but then the person who was to bring my car out, took the paperwork and walked away when the car was literally right in front and told him this before he wandered away. He finally comes back out after 5 minutes and had to holler at him that the car was right in front where our interaction started. All in all, I would NEVER come back to this dealership in spite of the fact I had a great experience buying the car with Micah and Danny through the Costco Auto program. The service department is a reflection of this sale as this service was to fix the damage from the lock box. 360 service should have been kept in mind because now this experience has completely soured any opportunity for Manhattan Beach Toyota to rectify the situation. I will be sure to reflect this situation as I fill out my dealership survey for my new car and will also note it with the Costco Auto program and repost this review against all review outlets available. Only highlight today was the impeccable service I got in the Accessories department from Jose when I had to exchange the door guards I had purchased earlier that morning. Thanks for nothing Manhattan Beach Toyota Service Department...You are the United Airlines of car servicing departments! #FoolMeOnceShameOnYou...

A

A Private User

My wife went to MB Toyota in August of 08. At the time, she had done serious research and had decided to purchase a Toyota Yaris. Just before we went to buy the car, her sister (who lives in Europe) sent her a photo of a Yaris with 4 doors on the hatch-back. She had already seen these pictures. When we went to the dealership, and were making the deal for the car, she asked the salesperson several times if the 4 door hatchback was coming to the US... It had already been in Europe for a while. We were told that that model was not coming to the US. That the US Yaris was only going to be released in two styles: The two door hatchback and the 4 door sedan style body. She told the salesman that if the 4 door hatchback was coming... even as an 09 model, that she would wait to buy. "No," the salesman assured us, "were not getting that one." My wife liked the little bubble car style and so, after asking several more times and after the salesman even "asked his manager" and was told, "no. if that body style was going to be released here, wed know about it," she bought the Yaris with the two door hatchback. End of story? Not by a longshot. She got a pretty good deal on the car. Of course, they upsold some stuff which we decided to get... Like a bundled service package (Oil Changes - $89.95 for 3). And, she walked away happy. Until January... As we were driving to Manhattan Beach Village, we saw the 4 door hatchback Yaris at a stoplight. My wife flipped out. She thought she was going to have a heart attack (not literally, of course, but you know.....) After thinking about it for a few more weeks, I finally talked her into going back to the dealership to A. Complain and B. Talk about trading in the one she had for the one she had (always) wanted. They treated us as though it was our fault that she got the 2 door. When all was said and done, they gave her $9,000 for her 2 door on trade-in. 7 months earlier, shed bought the car for $14,000 and change. The car had only 1000 miles on it. She also had to up her payment on the new one AND put more money down. In addition to all of this, those oil changes I mentioned? She had used one. The bundle included 3 oil changes per year. Meaning one every four months (because she doesnt drive that much). When she brought it in, they asked why she bought the bundle if she doesnt drive that much? My wife said that they expire and that she wanted to get it done. Anyway. We were supposed to get a pro-rated refund on that bundle. After speaking with multiple people about how to get that money back, we were told they would mail out a check for about $60 bucks. Three months later, with no check having arrived, she went back to MB Toyota and asked what the hell is happening? They said it shouldnt have taken that long and they would handle it. The guy ended up trying to cancel the old and the new (yes, she bought it for the new car as well : / )! She caught him as he was about to process it - She was like, "why are you canceling the new one???" He supposedly caught it in time. A week and a half later, we got a check for... $60? No. $12.50. On an $89 bundle that we used one oil change on. AVOID THESE PEOPLE.

JU

Judy Bork

OUTSTANDING, AAA SALES AND SERVICE AT MANHATTAN BEACH TOYOTA Feb. 2013 I have had a Toyota Camry for the last 10 ½ years. I have always had it serviced at Manhattan Beach Toyota, but it was wearing down and service bills were going up. I hope you will take the time to read about the experiences that I have had at MB Toyota in the last few months. The outstanding service began when Luis Hernandez, a Service Manager, helped me deal with a very nasty garage owner that had put in an inferior part when I was on a trip to San Diego. The part then proceeded to give out 6 days later and I had to be towed this time to Toyota. I had not worked with Luis before but his intervention on my behalf saved my nerves and being further taken advantage of. He went above and beyond the call of duty. Because I was so grateful to him, I went to the Service Director, Ken Winter, to let him know about Luis’ kindness and extraordinary help. He, too, was wonderful and, a bit later in the story, he became a key player. After needing to be towed for a different reason a few months later, I called Luis and asked if he could check and see if there was a good used Camry Hybrid on the lot. He let me know of one and that began an entire stream of people who treated me as a queen. Ken and Luis asked Marcos Galdamez to show me the car and “take care of me”. I ended up working with Marcos and negotiating to buy the car that night. During that process, John Pak, sales manager, became involved and was understanding of my need to pray and consider. I felt understood and not pressured. Because Ken had told others to take care of me, they all did indeed! That evening, after a rather stressful day which included Luis getting me a rental car very quickly so I could get to my teaching appointment, the day ended with meeting Sarah Choi, Finance Manager. I was really tired and shocked that I had just purchased a car and she worked with me in a very kind and gentle way to take me through the onslaught of paperwork. Her co-worker, Nate, also came out to help set up Bluetooth for my phone and iPod touch. A few days later, Ken Winter, gave me a lesson on how to drive my Hybrid to get the full advantage of my new car. My gas mileage increased significantly because of the time he took to instruct me. I had a problem with an after market purchase and that is when Joy Anderson, Customer Service Manager, ended this AMAZING SERVICE! She did some research, found what I needed and was willing to order and have the new part put in. I would recommend anyone to Manhattan Beach Toyota to purchase a car and have it serviced there. I am a committed Christian and my experience was totally enhanced by working with so many Christians during this amazing journey. I thank God and Manhattan Beach Toyota.