AutoNation Acura South Bay

Reviews 4

ZO

Zoe Birnbaum

I really really tried to like these guys. The staff has great personalities and I appreciate their charisma. But my goodness this was the WORST experience of buying my first car. First of all, when they sold me my car it had no floor matts, wasnt detailed, had wet seats, and had melted tint on the back windshield that made it hard to see out of. I looked past these things and really wanted to make the purchase and move on. I also let go of the fact that they would NOT budge or negotiate on price or interest. Being a first time buyer; I also let this go. Then I end up waiting over an hour to get out the door even though I was there well before other customers... So whatever , it took longer than expected. So I finally leave, and a day later, I realize my car is squeaking every time I break. So I take it in for an inspection, guess what i find ! A car that needs a $1500 service. Even though auto nation said that they put "new break pads on" they put literally the cheapest ones they could find. Not only did I need new break pads but I had broken engine mounts and a weak belt. Let me remind you this was a 2007 Toyota Camry with over 80,000 miles on it that I paid over $12,000 for!!!! And these guys were still so greedy they couldnt even do a full service before giving me the car (which costs them close to nothing). are you guys kidding me! It doesnt end here, 3 days after I purchased my car I get a call from my sales associate saying that they need me to the RE sign all the paper work because they put the wrong date on it. They wanted me to drive out there but I asked if she could please meet me in Venice. She says sure; its only going to take a minute. Low and be hold when she arrived its my entire contract and documentation that I am being rushed to re sign while sitting in her car because THEY PUT THE WRONG DATE ON IT. Okay, so I sign in a hurry in the middle of a work day and move on. But then 3 days later I get a call from the bank... They dont have my bank statements and need me to send them in. You have got to be kidding me ! I had already printed my bank statements when I was there at the dealership and the sales associate just lost them. So I end up sending my bank statements AGAIN in a computer screen shot format. Sales associate says "Great thank you ! Thats all we need and now we are done!" THEN I get a message from the financial manager says that a screen shot is not good enough they need a PDF or a fax. I work in real estate and we use screen shots of peoples bank statement all the time for proof of funds. Why did they not just tell me in the first place what they needed while I was there or the next day rather than having me jump through these hoops and waste my time. This place is HORRIBLE. At this point because of all the annoyance they have cause me I genuinely want to prevent other people from going through the same thing. Please please take your business elsewhere . Seriously.

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ER

Eric & Peggy Woon

If I could give more stars I would. I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn. About an hour after I dropped off my vehicle, Kelly called me and said theyve identified the issue with the lights and its related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously Id only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldnt accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly! I am forever grateful to this dealership.

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GA

Gary Matzke

I easily made the appointment over the web. When I arrived and pulled into the waiting area, I sat for approximately 10 minutes before a service representative approached the car. I was just having a basic oil change/service and decided to walk to a local shopping area. I was called in about 30 minutes to report that I needed to spend an extra 200 dollars on cabin and engine air filter replacement. That seemed very high for two filters, but I agreed because I did not have time to go to another facility to confirm the need. I did not leave the key to the glove box in the car, so they needed to come pick it up from me. I explained to the service rep exactly where I was, but he didnt relay it to the mechanic , so I waited another 15 minutes for him while he sat at the wrong place. I am definitely not impressed with their communication or attention to detail. When my car was finished, I walked back over and stood waiting for the service representative for at least 10 minutes while he was helping another customer. Rather than quickly letting me know that I could pay at the cashier and did not need to see him, he let me stand and wait and wait for no reason. Again, I am not impressed with their customer service. When I drove away, I noticed that even though my tires were rotated and the pressure was supposedly checked, one tire was 5 pounds below the others. Again, poor attention to detail. I will not utilize their service department again unless I have a recall issue. Instead, I will use a local auto mechanic who has a reputation for honesty and careful attention to detail.

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AL

Alla Titensky

Ive leased 2 vehicles from this dealership in the last 4 years and my most recent experience a few days before Christmas was just as good as its gets. I came in just to turn in my previous MDX. I did not entertain the idea or leasing the new MDX, even I had just a great experience with the old one. But our family needs, required me to lease a vehicle bigger than the one I turned in. I was planning on Lexis GX 470. But you need to meet Ben, the service manager to understand what is the salesman is about. In 15 minutes I was from not considering to “Do you have a car with the package that I am looking for?” There was no pressure, he was generally concerned that I will got what I wanted and needed. And he did a thorough job in all aspects. And if Ben convenience me to lease Acura one mote time Andrew Jasiensli was the person who made this happen. He was accommodating in every way and strive to satisfy all my needs (and I asked for a lot). I gave the above high ratings simply because Andrew was a pleasure to work with and exceeded all of my expectations in regards to professionalism and customer service. The service I got from him, took it to the next level. To my big disappointment, where was no car around Los Angeles County to meet my requests. But Andrew did not take “no” for an answer. In two days I was leaving the dealership being completely satisfied. Johnny Gonzalez, the finance manager was also pleasant and very accommodating.

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