Verizon

Category:	Cell Phone Store
Address:	3419 W Century Blvd, Inglewood, CA 90303, USA
Phone:	+1 310-673-1443
Site:	verizonwireless.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–7PM

Location

Photos 30

Reviews 9

Scott Schiefer

Wish I could give it zero stars. I bought a brand new phone here three weeks ago and have been working straight through since. When I finally had a day off I went into the verizon store because my phone had been broken for a week, saying that I didnt have service, even though I already paid my bill ahead of time. They say yes the phone is broken, but I would have to wait for a replacement phone in the mail, because they said THEY DIDNT HAVE ANY PHONES THEY COULD GIVE ME, what with this being a phone store and all I thought that was rediculous. I had explained that I already paid good money for a working phone and thats what I expect to currently have in my possession. They said Id have to pay more money for a phone in the meantime, that there was nothing they could do. I explained that my phone being off had already affected my income for the month as I freelance and my phone line is my life line. Then I saw a man named nicolas who had a tag on his shirt that read "solutions manager" I asked for his help politely because it was a solution that I required. I tried to explain that I had already paid verizon for goods and services and I was being denied both. Some thugged out kid told him not to talk to me and that no one could do anything that wasnt already offered as an option. Still dont have a working phone, day 10. They send one idiot to go talk to you then they try to absorb the problem you explain to a bigger idiot, who explains their version to a final idiot, then they have a huddle in the back and decide how to help you the least. theyre shady here and the customer service sucks its always a huge wait and everyone in here should go to high school because it feels like they didnt. OH also the guy in there tried telling me I didnt buy the phone at that store, even though I got another one of his employees to verify that he did indeed remember selling me the phone at that location.

Kenneth Johnson

I go in to pay my bill, then since the store is empty, i decide let me make a claim for my phone iphone as the speaker is not working, so siri cant talk to me, my ringer does not work, no sound period, its stuck on headphone mode, after calling verizon customer service they say i need to take it in to a store. So I go to the counter and explain whats going on, they ask me if I have an appointment.....are you kidding me, no, since when do i need an appointment to make a five minute claim for my phone. They then notify me that 5:30 is free, which was an hour away. I ask why should I have to come back in an hour when there is at least 3 people that can help me as they are not helping anyone.... The response is more than annoying, thats the new policy they say. Then i ask if this policy is nationwide, they say yea it has been for years now. I wanted to slap her for thinking im stupid, I got my phone less than a year ago, walked in and paid for it, no wait, no appointment needed. I hope this is not a policy verizon makes for all stores, i will go out of my way to not return to this store, and i will go to att or someone if this policy becomes the norm for verizon. What kind of place acts like helping fix a product they sell is like going for a job interview, as if you miss your appointment time, i need to make a new one. You guys sell cell phones, basically small computers, not rocket fuel.

Mike Pak

Called in to see if they can assist me with picking up a 4g sim card at their store even though I didnt have the phone with me. Spoke with George over the phone and I clearly told him I called to verify before visiting the store as to NOT WASTE ANY OF MY PRECIOUS TIME!!! He even went as far as asking his manager SONNY about the matter and informed me that as long as my account was in good standing, they would be able to handle this; no problem! Upon entering the facility, I asked to see George and this rude and cocky dude; Sonny, starts asking if I had brought the phone with me without asking what I was there for, and that if I hadnt, theres ABSOLUTELY NO WAY they can do anything. WTH?!?!?! I explain the situation to him; that I wouldnt have driven over 15 minutes if this had been explained to me, rather than telling me that there would be no problem with my request. He continues to ask if I want my phone deactivated so they can activate the sim card for my use later. He then continues to refuse their fault for giving me wrong information over the phone. Their lack of knowledge and professionalism is unlike anything I have experienced from a customer-service business. AVOID THIS STORE!!!

Thomas Jenkins

Horrible experience. I didnt see the rating of this store. Its 1.9, and believe me I can see why its low. A store full of idiots who suppose to be professional. This is making me want to cancel my nine years of service and let it go into collections. On top of my issue with them, I needed them to fax their paperwork to the insurance company. I was told to take it to another store which is 10 miles away or go to staples. I dont work for them why should I have to go elsewhere. Why not offer to hand walk it across the parking lot to staples and pay to have it faxed. Uncaring staff and I asked to speak to store manager and they are off today. Whos supervisoring these seven clowns running around this store? The more I sit here the more I want to drop this service. Santa Clause will come to town if I pay off a smartphone and two tablets early cancellation fee

Jorge Vismara

yes they have the best coverage... but their prices are far too high and after 20 years being their customer, had to move to another carrier... also good to mention, I was given wrong information several times, meaning I was charge in excess of it was told to me. not really honest business attitudes...

Jose Canedo

Every time I come here I leave with a bad impression. Ive been a tech guy for 12 years and the few times that Ive visited this store it seems like these guys want to show off their spec sheets reading skills and think they always know better than the customer.

Daisy Saff

I am disappointed with Verizon. I plan to change my carrier soon. The bill keeps going up. I had unlimited service,THEY changed it to a limited plan and now each month they say I am over my limit which causes me to pay much more.

Diann Williams

Not customer service oriented. I was there a very long time. Ask to use the restroom. No restroom for public. I was told that this was company policy. Only in certain areas, my response.

Torry Allen

Make sure that you are not in a rush when you go here or you will have a bad experience as you will be annoyed from the start. But once they do get to you, they take great care of you.