Barnes & Noble

Reviews 11

YO

Yolonda S.

I visited this particular : Barnes And Noble store , on : Thursday , February 5th 2015 . The customer service is excellent. The shopping center surroundings are simply magnificent . AMC Theatre just a little north of this splendid and magnificent book store. Then the gym I so love: 24 Hour Fitness Gym. By eating properly and good work outs have lost ten pounds . My cholesterol levels have amazingly improved . So its wonderful after a good movie and an excellent work to venture to : Barnes And Noble , relax on very nice relaxing seat with soft music playing in the back ground .Then have my favorite latte or just a very nice coffee at : The Star Bucks in the book store. I was some what dismayed the Barnes And Nobel in West Covina is no longer there . Yet this one is so easy to get to its so easy to find. From: Azusa south ,right on Gladstone and left on : Shellman Ave. Its a very nice shopping center it does have nice posted signs to prevent trouble makers and some cameras . I love this additional safety. Especially if I go shopping and have leave a few items in my car. They hopefully will be apprehended . My experience was wonderful at this : Barnes And Nobel. I wanted to obtain a certain book the very nice and professional customer service is beyond words. Exemplary , outstanding performance of the very beautiful blond and beautiful Latina ,to me beyond the call of duty. At both occasions as both were very busy actually stopped what they were in the process of doing to show concern with customer service love to order me a book not yet available in the store . This is how I love being treated . Along with the sir or Ms. Supposedly some stores have closed because some customers choose to shop online. The significant problem with shopping online is the obvious: Identity theft. It is not solved and will always be a problem . I myself love to pay in cash. So if the excuse is to save money . Then ask any victim of identity theft how much did it cost to fix their credit rating ? Was it worth it gambling like this ? Plus all the pain and suffering just to save only a few dollars . When they could have enjoyed a very nice Latte or very nice : Starbucks coffee . Relax after a great movie and a good relaxing work out , at :24 Hour Fitness. Then complete my journey with a very nice book to glance at , while relaxing to soft music in the back ground. This it self is such excellent therapy . Who ever invented : Barnes And Nobel should be put in for a award. As far as these two wonderful employees . Their display of kindness , patience love and under standing with exemplary customer service performance . They should properly be awarded. A Certificate Of Excellence Award , in front of the store from the corporate office. On perhaps customer service recognition day. Just relaxing in a very nice customer friendly environment helps my chronic back arthritis temporarily go away. I do pray more stores do reopen. God Bless. I do hope if its not too much to ask : If the local Christian community can join me in harmonious prayer that more stores like this open . So much to offer . I felt the love, the care . It so helped me temporarily for a moment think of my recent pet that recently past on , in new light. In stead of being in mourning . Here I found a type of : Refuge . After a great movie a great work out. Some where to relax to soothing music with a coffee and a latte and glance at a nice relaxing book. With : Exemplary customer service. What else could we want . Not to exaggerate , but to some extent : It was like perhaps : Heaven on earth. Please keep up the excellent customer service: Barnes And Nobel. God Bless.

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G F

I love this bookstore so much! Their membership program includes discounts on not only the books, vinyl, CDs and toys/board games, but also on Starbucks products in the store! This location has a very large discount book area for the frugal, and the staff was very patient in assisting me in looking for whatever I needed. I never felt that they were bothered by my need for their time. Overall, a wonderful retail experience for me and my son while we were there. Definitely a favorite place to go while waiting for our movie to start in the local AMC theater.

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Christen Hau

In a time where the brick and mortar bookstore is failing, this place reminds me why bookstores are so great. All the books are well presented, usually with the most colorful books standing front and center. The plethora of recommendation tags give you some guidance as well as license to pick one up. Not only does this place have a good selection of books but they have a good steady stream of author events. If you cant make an event you can per-order an autographed copy through telephone or Internet.

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carmen cita

I had a disgusting experience with the lady at the register today afternoon. Im latina, a teacher and requested the educator discount. The tall white lady said I didnt apply because of being a substitute teacher. I returned to the male associates who had previously helped me n confirmed I did apply... I just felt the lady was being discriminating with me.

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Jennifer Carrillo

I love going to bookstores and Barnes and Noble is the place I know Ill be able to find what Im looking for. If I dont happen to find what I need, the employees order it for me online and I can pick up in store within a couple of days. The atmosphere is also nice and there is a Starbucks inside so I can grab a coffee and read my book.

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Sandra Mitsler

Always good service. Only one gripe...I know they need to put alarms on certain items (Lego being one), but when they are so tight as to mess up the box, it makes that item unacceptable for a collector. But when youre a member they are more than happy to order one for you and its free shipping.

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Joselyn Perez

I like to do work in their cafe however all the outlets are blocked off so you cant plug in your laptop. I can understand why they dont want people there all day but with so many coffee shops around, it seems like it would push customers away.

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Stefan Petrov

Just your regular B&N, clean restrooms, well organized. Some outside seating available, I like the hours of operation. Love getting the spinach and feta filled pretzel and a smoothie. Huge kids section but sadly not many kids .

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A Private User

The employees are very knowledgable and very friendly. Cafe service is excellent and they have a good amount of cds/dvds/bluray that best buy doesnt even carry or help me find. Thank you for the many enjoyable visits.

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ThatDudeNamedRhandy

A masterpiece to go to the one in Rowland heights near my house shut down ☹️ But this one I came yesterday is fantastic really helpful employees best marvel comics and manga o could find I need to come here more often

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Sheron Dooley

Generally, I love B&N! This location seems to be the only one (so far) that I am least fond of and it sucks because its the closet one to me. the employees working the register have always been pleasant and friendly

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